Senior Level Branch Service Manager Jobs
Senior level branch service manager jobs place experienced professionals in charge of branch operations, service delivery outcomes, and the teams and processes that keep performance on track. Hiring concentrates across Technology & Software, Energy, and Retail, with employers like Amazon, ECS Limited, and Jobot hiring at this level now.
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Showing 5 of 35+ Senior Level Branch Service Manager jobs
INTRODUCTION
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
- Leads and delivers portfolio of change/strategic initiatives on behalf of Premier and Branch line of business to deliver Truist and Consumer & Small Business Banking’s strategic ambition.
- Conceptualizes ideas and associated benefits, translates ideas into initiatives with specifications and functional requirements.
- Ensures portfolio activities and milestones are achieved within time and budget targets and within adherence to risk management appetite and governance.
- Partners with CSBB’s Portfolio Management and Change Governance and other change management organizations on behalf of Premier and Branch Banking, adhering to documented processes, governance routines, and change management lifecycle.
- Successfully navigates a matrix organization with cross-functional partnerships, including direct and indirect leadership.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- May lead a team of portfolio or program managers.
What you bring to Truist:
- Proven background in program and/or project management of significant scale, including business case development, financial analysis, and risk management.
- Ability to effectively influence and build consensus across teams.
- Demonstrate a high level of core leadership competencies, including experience working with cross-functional teams with a resource mix of managers, employees, matrixed teams, virtual teams and third parties.
- Subject Matter Expert with Technical Consulting Skills: Hypothesis-driven problem solving, market research, data analysis, story-telling and written communications, MS PowerPoint / Excel, and executive presentation skills.
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong academic credentials – college degree (MBA preferred)
- Eight years of experience, or equivalent experience and related training
- Five years of experience working in consulting, project management, and/or corporate strategy
- Deep understanding of dynamics within the financial services industry, value creation opportunities, and the use of technology to drive competitive advantage
- Problem-solving skills, ability to distil insights from large datasets, strong analytical approach, structured thinker
- Ability to bring clarity to ambiguous assignments
- Demonstrated executive level verbal presentation and written communication skills
- Background in consumer financial services / banking
- Strong skills in MS Office Suit (PowerPoint, Excel, Word, Visio, Project)
Preferred Qualifications:
- Advanced degree in relevant field of work (e.g., MBA), PMP and/or PgMP
- Experience implementing large/complex initiatives across a matrix organization
- In-depth knowledge of management and planning systems theory and practical application to complex initiatives
- Knowledge of business unit’s mission and process
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work
INTRODUCTION
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
- Leads and delivers portfolio of change/strategic initiatives on behalf of Premier and Branch line of business to deliver Truist and Consumer & Small Business Banking’s strategic ambition.
- Conceptualizes ideas and associated benefits, translates ideas into initiatives with specifications and functional requirements.
- Ensures portfolio activities and milestones are achieved within time and budget targets and within adherence to risk management appetite and governance.
- Partners with CSBB’s Portfolio Management and Change Governance and other change management organizations on behalf of Premier and Branch Banking, adhering to documented processes, governance routines, and change management lifecycle.
- Successfully navigates a matrix organization with cross-functional partnerships, including direct and indirect leadership.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- May lead a team of portfolio or program managers.
What you bring to Truist:
- Proven background in program and/or project management of significant scale, including business case development, financial analysis, and risk management.
- Ability to effectively influence and build consensus across teams.
- Demonstrate a high level of core leadership competencies, including experience working with cross-functional teams with a resource mix of managers, employees, matrixed teams, virtual teams and third parties.
- Subject Matter Expert with Technical Consulting Skills: Hypothesis-driven problem solving, market research, data analysis, story-telling and written communications, MS PowerPoint / Excel, and executive presentation skills.
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong academic credentials – college degree (MBA preferred)
- Eight years of experience, or equivalent experience and related training
- Five years of experience working in consulting, project management, and/or corporate strategy
- Deep understanding of dynamics within the financial services industry, value creation opportunities, and the use of technology to drive competitive advantage
- Problem-solving skills, ability to distil insights from large datasets, strong analytical approach, structured thinker
- Ability to bring clarity to ambiguous assignments
- Demonstrated executive level verbal presentation and written communication skills
- Background in consumer financial services / banking
- Strong skills in MS Office Suit (PowerPoint, Excel, Word, Visio, Project)
Preferred Qualifications:
- Advanced degree in relevant field of work (e.g., MBA), PMP and/or PgMP
- Experience implementing large/complex initiatives across a matrix organization
- In-depth knowledge of management and planning systems theory and practical application to complex initiatives
- Knowledge of business unit’s mission and process
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work
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Find JobsSenior Level Branch Service Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Energy
- Retail
- Staffing & Recruiting
- Electronics & Hardware
Senior Level Branch Service Manager Jobs: Frequently Asked Questions
How do I get a senior level branch service manager job?
Employers at this level look for candidates who have led branch teams through measurable service improvements, owned P&L or operational KPIs, and coached staff through performance challenges. Demonstrated ability to set direction, resolve escalations independently, and align branch goals with organizational strategy gives candidates a clear edge. Tailoring your application to show scope of ownership, not just task completion, is what separates senior-level candidates from the field.
Which companies hire senior level branch service managers?
Companies hiring senior level branch service managers right now include Amazon, ECS Limited, and Jobot, based on current listings on Migrate Mate as of November 2026. Hiring at this level is typically driven by financial institutions, regional service organizations, and multi-location retailers that need experienced leaders to oversee branch performance and develop frontline teams.
Are there remote senior level branch service manager jobs?
Yes, though most senior-level branch service manager roles involve some on-site presence given the team leadership and operational oversight they require. About 11% of senior level branch service manager openings are remote or hybrid as of November 2026, with hybrid arrangements being more common at this level than fully remote positions.
What makes a branch service manager role senior level?
Senior-level branch service manager roles carry broader scope than mid-level positions, including accountability for branch-wide performance targets, ownership of staffing and development decisions, and direct responsibility for customer experience outcomes. Candidates are expected to mentor junior managers, lead cross-functional initiatives, and represent the branch in organizational planning conversations rather than focusing primarily on day-to-day task execution.
Which industries hire the most senior level branch service managers?
Senior Level branch service manager roles concentrate in Technology & Software, Energy, and Retail, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive demand at this level because they operate distributed branch networks that require experienced leaders to maintain service consistency, manage teams across locations, and deliver on operational targets.