Senior Level Building Automation Specialist Jobs

ROLE OVERVIEW

This is a field-based service technician role focused on onsite BAS troubleshooting, repair, and maintenance. Ecosave designs, delivers, and supports energy and smart-building solutions that improve comfort, reliability, efficiency, and operating cost. Our Service team works alongside a 24/7 National Operations Center (NOC) to support commercial, healthcare, education, senior living, and industrial customers across a growing national portfolio. This senior individual-contributor role is trusted with Ecosave's most complex BAS events, customer escalations, technical review, and field coaching. You will lead diagnosis across controls, HVAC equipment, networks, servers, and integrations; protect live systems through disciplined change control; and raise Service and NOC capability. Senior status reflects technical authority and judgment, not automatic people-management authority.

CORE RESPONSIBILITIES

Technical Service Delivery

- Lead complex, high-impact, recurring, or multi-system BAS events remotely and onsite; establish the diagnostic strategy, coordinate contributors, and maintain customer ownership through resolution
- Diagnose advanced interactions among BAS controllers, networks, servers, databases, workstations, HVAC equipment, electrical interfaces, and third-party systems
- Review sequences, program logic, graphics, databases, alarms, trends, network architecture, and live operating data; implement authorized changes with backups, testing, rollback planning, and post-change verification
- Produce defensible root-cause analyses and corrective plans for repeat failures, unstable sequences, communication problems, nuisance alarms, and reliability risks
- Lead controls health reviews, advanced preventive maintenance, calibration strategy, database and backup reviews, limited commissioning, and service-turnover validation

Customer Ownership, Documentation & Administration

- Serve as a technical escalation point for the NOC and field team, including after-hours and mission-sensitive conditions.
- Coach Level I and II technicians through paired troubleshooting, field demonstrations, ticket review, and knowledge transfer without replacing their ownership.
- Act as the senior technical contact during customer escalations; translate complex findings into clear risk, operational impact, options, and next steps.
- Complete service records, time entries, and expense reports on time; provide field-verified scope, labor, materials, risk, and exclusions for repairs, retrofits, and small projects.
- Improve troubleshooting guides, approved methods, checklists, documentation examples, and lessons learned; coordinate with engineering, contractors, IT, vendors, projects, and customer stakeholders.

Safety, Security & Stewardship

- Protect credentials, data, backups, tools, test equipment, parts, and the assigned vehicle; escalate cyber risk, stop unsafe work, and support rotating on-call escalation coverage.

QUALIFICATIONS

Required

- High school diploma or equivalent.
- Six or more years of progressive hands-on experience servicing, programming, commissioning, or troubleshooting commercial HVAC controls and building automation systems, or equivalent demonstrated mastery through manufacturer training and complex field experience.
- At least three years independently owning BAS service calls, including control-program changes, network troubleshooting, customer communication, and verified closeout.
- Advanced knowledge of commercial HVAC systems, DDC control theory, electrical fundamentals, field devices, sequences of operation, and controls-to-equipment interaction.
- Advanced ability to use trends, alarms, live data, program logic, field measurements, drawings, and operational history to isolate root cause across multiple systems.
- Proficiency on at least one major commercial BAS platform and the ability to diagnose unfamiliar platforms methodically.
- Strong practical knowledge of BACnet/IP, BACnet MS/TP, Ethernet and IP networking, third-party integration, server connectivity, and customer IT/cybersecurity boundaries.
- Demonstrated ability to lead technical incidents, communicate with demanding customers, coach technicians, and produce clear written findings and scopes.
- Valid driver's license and ability to meet company vehicle-insurability requirements.
- Ability to participate in rotating on-call escalation coverage and work occasional evenings, weekends, overtime, or overnight travel when customer conditions require it.
- Ability to satisfy customer-site screening, badging, safety, and access requirements.

Preferred

- Advanced Automated Logic WebCTRL capability, including controller programming, EIKON logic, graphics, alarming, trending, databases, commissioning tools, and ARCNET or BACnet field-bus troubleshooting.
- Niagara N4 certification or advanced experience with Carrier, Johnson Controls, Siemens, Schneider Electric, Trane, Delta Controls, or other commercial BAS platforms.
- Experience leading complex BACnet, Modbus, network, server, database, cloud-hosting, or third-party integration troubleshooting.
- Technical certificate, associate degree, or bachelor's degree in HVAC, controls, electronics, electrical engineering technology, networking, or a related discipline.
- Relevant manufacturer certifications, OSHA 30, NFPA 70E training, or recognized controls, networking, and safety credentials.
- Experience supporting healthcare, laboratories, education, senior living, industrial, data-center, or other occupied and mission-sensitive environments.
- Experience scoping service repairs and retrofits, reviewing technical work, delivering customer training, or leading system-to-service turnover.

PERFORMANCE & DEVELOPMENT

What Success Looks Like

- Resolves or materially advances the Service team's hardest technical incidents with controlled risk and clear customer ownership.
- Reduces recurring issues through root-cause correction, durable standards, and useful lessons learned.
- Raises technician and NOC capability through coaching that creates independence rather than dependency.
- Produces technically accurate scopes, reviews, documentation, and customer explanations that leadership can rely on.
- Models prepared execution, durable technical work, complete documentation, and disciplined closeout during normal work and escalations.

Career Path

Level III is a senior individual-contributor destination, not a temporary stop on the way to management. The role does not inherently carry direct reports, hiring authority, performance-management duties, or departmental ownership. A future Lead, Supervisor, or Manager role should be separately defined and selected for leadership capability, business accountability, and organizational need.

WORKING AT ECOSAVE

Why Join

- Work across service, optimization, energy performance, and smart-building technology rather than one narrow product lane.
- Operate with practical support from Service leadership, coordination, engineering, experienced technicians, and the 24/7 NOC.
- Build deeper platform expertise through role-based manufacturer training, certification, and hands-on development.
- Help shape a growing national Service organization while building a long-term technical career path.