Business Process Improvement Jobs in Montana

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting.

Performance Improvement Consultant

PERFORMANCE IMPROVEMENT OFFICE (BILLINGS CLINIC 2950 10TH AVE N BUILDING)

req12099

Shift: Day

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)

Starting Wage DOE: $47.36 - $59.20

The Performance Improvement Consultant(s) support the key functions of the Performance Improvement Office which is responsible for the deployment of the organization’s strategic and operational plan and accelerating performance improvement and engagement at all levels of the organization. The team of consultants support the Executive Director to drive the implementation of large, cross-functional projects that impact the organizational strategy and performance. Functions as an internal consultant to the Senior Team and operational leaders. Consultants will specialize in the following areas: Measurement and Accountability; Leadership Development and Engagement; Business Development and Analysis; and Complex Project Management. This position requires strong ability to collaborate with individuals at all levels, ability to accurately assess organizational needs and proactively engages with key stakeholders using a strengths-based and solution-focused approach.

Essential Job Functions

• Leads and facilitates performance management projects identified in annual goal-setting process, specifically in the perioperative service line. Ensure adequate projects are in place to meet goals and appropriate resources are identified to support. Provides strong business acumen to ensure strategies are aligned with organizational culture and business objectives.
• Develops and maintains comprehensive business case development process to improve decision-making, performance, and implementation. Gathers and analyzes information and data to develop business case recommendations.
• Partners with executive and operational leaders to prioritize project opportunities, aggregates project lists driven by system and division needs, and acts as a change agent resource for the leaders.
• Maintains a 90-day planning process to deploy strategy, goals, and projects down to the front-line manager level. Facilitates and builds individual capability and fosters accountability for project completion.
• Aggregates performance measurement from local and system sources to drive learning and accountability. Completes data analysis and does direct process observation when needed. Links measurement of a project’s performance to the organization wide scorecard.
• Serves as the project manager for complex unit-specific or system-wide projects with a high degree of customer service, communication, teamwork and timeliness.
• Develops and facilitates all aspects of a project or program; planning appropriately and communicating to key stakeholders in a proactive way; manages team dynamics while balancing resources/cost/time.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Minimum Qualifications

Education

• Minimum 4 Year / Bachelors Degree in Business, Health care and/or related field.
• Masters in Business Administration (MBA) or Healthcare Administration preferred.

Experience

• Minimum of 5 years successful experience working with change management, strategy, performance improvement, finance and/or operational roles.
• Experience implementing business performance solutions.

Certifications and Licenses

• MT Driver License or ability to obtain one and ability to be insured to operate organization vehicles.
• Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.