Mid Level Business Support Specialist Jobs
Mid level business support specialist jobs call for professionals ready to own operational workflows end to end, coordinate across teams with minimal oversight, and mentor junior staff through complex processes. 37% of openings are remote or hybrid, concentrated in Technology & Software, Manufacturing, and Healthcare & Medical Services, with employers like Fortinet, ASM, and Amazon hiring at this level now.
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Showing 5 of 306+ Mid Level Business Support Specialist jobs
Job Title: Senior Desktop Support Engineer
Location: 230 Park Avenue, New York, NY
Employment Type: Contract-to-Hire
Experience Required: 5+ Years
Job Summary
We are seeking an experienced Senior Desktop Support Engineer to provide hands-on technical support and maintain the organization's IT infrastructure. The ideal candidate must have strong experience supporting Citrix environments, desktop imaging, and enterprise-level desktop deployments. Candidates must have current, hands-on experience working in a Citrix environment and must be capable of both creating/building desktop images and deploying/pushing images to end-user desktops. Experience limited to image deployment without image creation will not meet the requirement. Experience supporting law firms or professional services environments is highly preferred.
Key Responsibilities
- Provide technical support for desktop hardware, software, operating systems, user access, and complex IT issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and related IT equipment.
- Provide hands-on support for Citrix environments, including virtual desktops and remote-access solutions.
- Create, customize, maintain, and deploy desktop images across the organization.
- Perform desktop imaging, operating system installations, software deployments, upgrades, and patch management.
- Support Windows operating systems, Windows Server, Active Directory, Group Policy, Microsoft 365, and Exchange.
- Manage user accounts, permissions, application access, and employee onboarding/offboarding.
- Troubleshoot hardware, software, network connectivity, and system performance issues.
- Support virtualization technologies, PowerShell scripting, and IT automation.
- Monitor critical systems, resolve escalated technical issues, and minimize service interruptions.
- Assist with security incidents, vulnerability remediation, disaster recovery, and system restoration.
- Participate in IT infrastructure upgrades, office moves, and technology deployment projects.
- Provide after-hours maintenance and emergency technical support when required.
Required Skills & Qualifications
- Minimum 5+ years of experience in Desktop Support, Deskside Support, or IT Support Engineering.
- Current hands-on experience supporting Citrix environments is mandatory.
- Strong experience with desktop image creation/building and image deployment is mandatory.
- Experience creating, customizing, maintaining, and troubleshooting Windows desktop images.
- Experience deploying images to desktops across an enterprise environment.
- Strong knowledge of Windows operating systems, Windows Server, Active Directory, and Group Policy.
- Experience supporting Microsoft 365, Exchange, and enterprise applications.
- Knowledge of virtualization, networking, PowerShell scripting, and cloud technologies.
- Understanding of cybersecurity, access controls, vulnerability management, and IT security compliance.
- Excellent troubleshooting, communication, and customer support skills.
Preferred Qualifications
- Previous experience supporting IT environments within a law firm.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Experience supporting enterprise IT infrastructure and large-scale desktop deployments.
- Familiarity with scripting, automation tools, and version-control systems.
Job Title: Senior Desktop Support Engineer
Location: 230 Park Avenue, New York, NY
Employment Type: Contract-to-Hire
Experience Required: 5+ Years
Job Summary
We are seeking an experienced Senior Desktop Support Engineer to provide hands-on technical support and maintain the organization's IT infrastructure. The ideal candidate must have strong experience supporting Citrix environments, desktop imaging, and enterprise-level desktop deployments. Candidates must have current, hands-on experience working in a Citrix environment and must be capable of both creating/building desktop images and deploying/pushing images to end-user desktops. Experience limited to image deployment without image creation will not meet the requirement. Experience supporting law firms or professional services environments is highly preferred.
Key Responsibilities
- Provide technical support for desktop hardware, software, operating systems, user access, and complex IT issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and related IT equipment.
- Provide hands-on support for Citrix environments, including virtual desktops and remote-access solutions.
- Create, customize, maintain, and deploy desktop images across the organization.
- Perform desktop imaging, operating system installations, software deployments, upgrades, and patch management.
- Support Windows operating systems, Windows Server, Active Directory, Group Policy, Microsoft 365, and Exchange.
- Manage user accounts, permissions, application access, and employee onboarding/offboarding.
- Troubleshoot hardware, software, network connectivity, and system performance issues.
- Support virtualization technologies, PowerShell scripting, and IT automation.
- Monitor critical systems, resolve escalated technical issues, and minimize service interruptions.
- Assist with security incidents, vulnerability remediation, disaster recovery, and system restoration.
- Participate in IT infrastructure upgrades, office moves, and technology deployment projects.
- Provide after-hours maintenance and emergency technical support when required.
Required Skills & Qualifications
- Minimum 5+ years of experience in Desktop Support, Deskside Support, or IT Support Engineering.
- Current hands-on experience supporting Citrix environments is mandatory.
- Strong experience with desktop image creation/building and image deployment is mandatory.
- Experience creating, customizing, maintaining, and troubleshooting Windows desktop images.
- Experience deploying images to desktops across an enterprise environment.
- Strong knowledge of Windows operating systems, Windows Server, Active Directory, and Group Policy.
- Experience supporting Microsoft 365, Exchange, and enterprise applications.
- Knowledge of virtualization, networking, PowerShell scripting, and cloud technologies.
- Understanding of cybersecurity, access controls, vulnerability management, and IT security compliance.
- Excellent troubleshooting, communication, and customer support skills.
Preferred Qualifications
- Previous experience supporting IT environments within a law firm.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Experience supporting enterprise IT infrastructure and large-scale desktop deployments.
- Familiarity with scripting, automation tools, and version-control systems.
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Find JobsMid Level Business Support Specialist Job Market
Who's Hiring
- Fortinet16
- ASM6
- Amazon6
- Figma5
- Applied Materials5
Top Industries Hiring
- Technology & Software109
- Manufacturing21
- Healthcare & Medical Services20
- Consulting & Professional Services16
- Electronics & Hardware15
Mid Level Business Support Specialist Jobs: Frequently Asked Questions
How do I get a mid level business support specialist job?
Position yourself by highlighting ownership, not just task completion. Emphasize projects you led, processes you improved, and decisions you made independently. Tailor your resume to show cross-functional coordination, stakeholder communication, and measurable outcomes. Hiring managers at this level are looking for specialists who can operate with limited direction, so concrete examples of accountability carry more weight than a list of responsibilities.
Which companies hire mid level business support specialists?
Companies hiring mid level business support specialists right now include Fortinet, ASM, and Amazon, based on current listings on Migrate Mate as of November 2026. Mid-size and enterprise organizations across both the public and private sectors consistently recruit at this level, particularly those scaling operations or modernizing administrative functions.
Are there remote mid level business support specialist jobs?
Yes, though availability varies by employer and function. About 37% of mid level business support specialist openings are remote or hybrid as of November 2026, reflecting strong demand for specialists who can coordinate operations and support teams without being on-site full time. Roles tied to client-facing support or regulated environments are more likely to require in-person presence.
How do I move up to a mid level business support specialist role?
Moving into a mid level position typically means deepening your expertise in a specific function, such as operations coordination, executive support, or workflow management, while taking on projects that require independent judgment. Consistently delivering measurable results, volunteering for cross-departmental initiatives, and building a reputation for reliability and problem-solving are the core signals that signal readiness for greater scope and ownership.
Which industries hire the most mid level business support specialists?
Mid Level business support specialist roles concentrate in Technology & Software, Manufacturing, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because their operational complexity and scale require experienced specialists who can manage processes and support leadership without close supervision.