Mid Level Call Center Agent Jobs
Mid level call center agent jobs go to agents ready to own escalations end to end, coach junior staff, and resolve complex issues with minimal supervision. Hiring runs across Healthcare & Medical Services, Technology & Software, and Consulting & Professional Services, with employers like Bozeman Health, WSP, and Davidson's competing for experienced agents at this level now.
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Showing 5 of 16+ Mid Level Call Center Agent jobs
Pay Range:
$37.50 - $56.50A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.
On call - 3:30p-7:00am (Monday - Friday)
Weekends on call 24 hours (Saturday and Sunday 7:00am-7:00am)
Salaried position: Monday to Monday - on a week and off a week (paid for 80 hours) - but can also pick up shifts during the off week that will pay as overtime.
4 mandatory RN shifts a month included (7:00am-3:30pm)
Must be within a 30 minute response time
Apply today to talk to our Recruiter more about this opportunity!
Position Specifics:
- Department: Cardiac Cath Lab
- Core Function: Nursing
- Schedule: Full-time 40 hrs/wk CALL
- Facility: St. Vincent and St. Mary's Hospitals
- Location: Green Bay, WI
- Sign on Bonus: Up to $20,000
- Compensation: Aligned with your experience
Education Qualifications
- Graduate from an accredited and approved school of nursing accepted for licensure in the state of practice is required.
- Bachelor’s degree in Nursing is preferred.
Experience Qualifications
- If assigned to the Cath Lab: 3 years of nursing experience in a cardiac cath lab is required. May consider 1 year of cath lab nursing experience and at least 2 years of critical care nursing experience. Experience with diagnostic and interventional cardiac, peripheral and neuro cases, as well as device implants is required.
- If assigned to OR, CVOR, GI/Endo, Interventional Radiology: 1 year of nursing experience in designated area is required.
Certifications, Licenses and Registrations
- Licensed Registered Nurse (RN) in state of practice is required.
- Wisconsin: RNs may begin employment with a valid multi-state RN license; a WI RN license will be required within 30 days of establishing permanent residency.
- Basic Life Support (BLS) is required.
- Cath Lab, GI/Endo and Interventional Radiology: Advanced Cardiovascular Life Support (ACLS) is required.
Job Description
Scheduled Weekly Hours:
40Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.
Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a healthcare system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.
Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.
Benefits: HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.
- Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
- Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
-
Retirement benefits including HSHS
contributions. - Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
- Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
- Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!
Benefits
HSHS and affiliates is an Equal Opportunity Employer (EOE).
HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process
Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants.
Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications, and responses to application questions.
These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS.
Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at Contact@hshs.org
Pay Range:
$37.50 - $56.50A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.
On call - 3:30p-7:00am (Monday - Friday)
Weekends on call 24 hours (Saturday and Sunday 7:00am-7:00am)
Salaried position: Monday to Monday - on a week and off a week (paid for 80 hours) - but can also pick up shifts during the off week that will pay as overtime.
4 mandatory RN shifts a month included (7:00am-3:30pm)
Must be within a 30 minute response time
Apply today to talk to our Recruiter more about this opportunity!
Position Specifics:
- Department: Cardiac Cath Lab
- Core Function: Nursing
- Schedule: Full-time 40 hrs/wk CALL
- Facility: St. Vincent and St. Mary's Hospitals
- Location: Green Bay, WI
- Sign on Bonus: Up to $20,000
- Compensation: Aligned with your experience
Education Qualifications
- Graduate from an accredited and approved school of nursing accepted for licensure in the state of practice is required.
- Bachelor’s degree in Nursing is preferred.
Experience Qualifications
- If assigned to the Cath Lab: 3 years of nursing experience in a cardiac cath lab is required. May consider 1 year of cath lab nursing experience and at least 2 years of critical care nursing experience. Experience with diagnostic and interventional cardiac, peripheral and neuro cases, as well as device implants is required.
- If assigned to OR, CVOR, GI/Endo, Interventional Radiology: 1 year of nursing experience in designated area is required.
Certifications, Licenses and Registrations
- Licensed Registered Nurse (RN) in state of practice is required.
- Wisconsin: RNs may begin employment with a valid multi-state RN license; a WI RN license will be required within 30 days of establishing permanent residency.
- Basic Life Support (BLS) is required.
- Cath Lab, GI/Endo and Interventional Radiology: Advanced Cardiovascular Life Support (ACLS) is required.
Job Description
Scheduled Weekly Hours:
40Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.
Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a healthcare system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.
Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.
Benefits: HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.
- Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
- Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
-
Retirement benefits including HSHS
contributions. - Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
- Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
- Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!
Benefits
HSHS and affiliates is an Equal Opportunity Employer (EOE).
HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process
Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants.
Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications, and responses to application questions.
These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS.
Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at Contact@hshs.org
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Mid Level Call Center Agent Jobs: Frequently Asked Questions
How do I get a mid level call center agent job?
Position your experience around ownership, not just task completion. Highlight moments where you resolved escalated calls independently, improved a process, or informally guided newer agents. Employers at this level want to see that you can handle complexity without hand-holding, so tailor your resume to show measurable outcomes like reduced handle time, improved satisfaction scores, or first-call resolution rates.
Which companies hire mid level call center agents?
Companies hiring mid level call center agents right now include Bozeman Health, WSP, and Davidson's, based on current listings on Migrate Mate as of November 2026. At this level, you'll find openings across large enterprise contact centers, healthcare service providers, financial services firms, and fast-growing technology companies that need agents who can handle high-stakes customer interactions.
Are there remote mid level call center agent jobs?
Yes, remote and hybrid options are well established at this level. About 0% of mid level call center agent openings are remote or hybrid as of November 2026, reflecting strong employer demand for experienced agents who can operate independently without on-site supervision. Remote roles at this stage often come with broader account or queue responsibility than fully in-office positions.
How do I move up to a mid level call center agent role?
Moving from entry level into a mid level call center agent role comes down to building a consistent record of handling difficult interactions, deepening product or service knowledge, and stepping up without being asked. Agents who take on queue leadership, contribute to training new hires, and demonstrate strong quality metrics over time show the kind of ownership that earns a mid level title and the responsibilities that come with it.
Which industries hire the most mid level call center agents?
Mid Level call center agent roles concentrate in Healthcare & Medical Services, Technology & Software, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent demand at this level because complex customer needs, regulatory requirements, and high call volumes require agents who can resolve issues independently rather than escalating everything upstream.