Mid Level Utilities Customer Service Representative Jobs
Mid level utilities customer service representative jobs call for professionals ready to own complex account issues end to end, mentor newer agents, and resolve escalations without close supervision. 25% of openings lean toward on-site or hybrid settings across Technology & Software, Construction & Real Estate, and Food & Beverage, with employers like Esri, Horrocks, and Ralph L. Wadsworth Construction hiring at this level now.
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DESCRIPTION
At Horrocks, we believe the best work comes from companies with values, that our people are our greatest resource, and that we have a responsibility to the communities where we work. As a Utilities Engineer - Transportation you will be responsible for a variety of projects, taking ownership from start to finish.
KEY RESPONSIBILITIES
- Work with a project team consisting of engineers, designers, third-party/utility coordinators and field personnel involved in the design, relocation, coordination, modification, analysis, and constructability of new and existing utility systems as part of large-scale transportation projects
- Work on challenging assignments that include investigating, troubleshooting, and solving a wide variety of engineering and construction-related issues
- Coordinate utility relocation/coordination efforts on behalf of Federal, State, and Local agencies or utility infrastructure owners
- Follow Federal, State and Local codes, administrative rules, ordinances, regulations and requirements
- Coordinate design activities to ensure installation and operations will comply with specifications, codes, and client requirements
- Work with a team for the execution of detailed design phases for all aspects of utility engineering and coordination work
- Assist with preparation, review, and/or approval of proposals, contracts, and cost estimates
- Assist with negotiation of revisions, changes, and additions to contractual agreements with sub-consultants, and clients
- Work with a team to ensure projects are completed satisfactorily, on time, and within budget
- Prepare reports and studies that present technical information in a clear and concise manner and meet client requirements
- Perform independent reviews of work performed by others including calculations and drawing preparation
- Leadership opportunities depending on experience
SKILLS, KNOWLEDGE AND EXPERTISE
- Bachelor of Science in Civil Engineering Degree
- Professional Engineering License
- 5+ years of total experience
- 2+ years of experience in transportation engineering, design or construction fields
- Ability to effectively contribute to engineering, design or construction projects
- Proficiency in MicroStation (ORD)
- Proficiency in Microsoft Office Suite required
BENEFITS
At Horrocks, you can expect a competitive base salary and award-winning benefits. Including, but not limited to:
- Medical, dental, vision, life, and disability insurance
- Generous paid time off
- 401(k): 50% match of contribution up to 6%
- Professional development opportunities including in-house training
- Paid professional organization membership and professional licensure
Equal Opportunity Employer including disability and protected veteran status
#LI-JP2
ABOUT HORROCKS
Founded over 55 years ago, Horrocks has a long-standing history of delivering exceptional infrastructure solutions. At the heart of our company is a commitment to providing essential resources for communities and improving quality of life through innovative and forward-thinking engineering practices. Our teams of dedicated professionals deliver high-quality results on every project and are driven by a culture of service. With our slogan "What we do matters," we strive to make a meaningful difference in the world through our work. Our approach is holistic, taking into consideration all aspects of a project to ensure it meets the needs of the present while preparing for the future. We invest in our people and culture, recognizing that our success is dependent on the talents and dedication of our team. At our firm, we don't just build infrastructure — we build better communities.
DESCRIPTION
At Horrocks, we believe the best work comes from companies with values, that our people are our greatest resource, and that we have a responsibility to the communities where we work. As a Utilities Engineer - Transportation you will be responsible for a variety of projects, taking ownership from start to finish.
KEY RESPONSIBILITIES
- Work with a project team consisting of engineers, designers, third-party/utility coordinators and field personnel involved in the design, relocation, coordination, modification, analysis, and constructability of new and existing utility systems as part of large-scale transportation projects
- Work on challenging assignments that include investigating, troubleshooting, and solving a wide variety of engineering and construction-related issues
- Coordinate utility relocation/coordination efforts on behalf of Federal, State, and Local agencies or utility infrastructure owners
- Follow Federal, State and Local codes, administrative rules, ordinances, regulations and requirements
- Coordinate design activities to ensure installation and operations will comply with specifications, codes, and client requirements
- Work with a team for the execution of detailed design phases for all aspects of utility engineering and coordination work
- Assist with preparation, review, and/or approval of proposals, contracts, and cost estimates
- Assist with negotiation of revisions, changes, and additions to contractual agreements with sub-consultants, and clients
- Work with a team to ensure projects are completed satisfactorily, on time, and within budget
- Prepare reports and studies that present technical information in a clear and concise manner and meet client requirements
- Perform independent reviews of work performed by others including calculations and drawing preparation
- Leadership opportunities depending on experience
SKILLS, KNOWLEDGE AND EXPERTISE
- Bachelor of Science in Civil Engineering Degree
- Professional Engineering License
- 5+ years of total experience
- 2+ years of experience in transportation engineering, design or construction fields
- Ability to effectively contribute to engineering, design or construction projects
- Proficiency in MicroStation (ORD)
- Proficiency in Microsoft Office Suite required
BENEFITS
At Horrocks, you can expect a competitive base salary and award-winning benefits. Including, but not limited to:
- Medical, dental, vision, life, and disability insurance
- Generous paid time off
- 401(k): 50% match of contribution up to 6%
- Professional development opportunities including in-house training
- Paid professional organization membership and professional licensure
Equal Opportunity Employer including disability and protected veteran status
#LI-JP2
ABOUT HORROCKS
Founded over 55 years ago, Horrocks has a long-standing history of delivering exceptional infrastructure solutions. At the heart of our company is a commitment to providing essential resources for communities and improving quality of life through innovative and forward-thinking engineering practices. Our teams of dedicated professionals deliver high-quality results on every project and are driven by a culture of service. With our slogan "What we do matters," we strive to make a meaningful difference in the world through our work. Our approach is holistic, taking into consideration all aspects of a project to ensure it meets the needs of the present while preparing for the future. We invest in our people and culture, recognizing that our success is dependent on the talents and dedication of our team. At our firm, we don't just build infrastructure — we build better communities.
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- Technology & Software
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- Food & Beverage
- Government & Public Sector
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Mid Level Utilities Customer Service Representative Jobs: Frequently Asked Questions
How do I get a mid level utilities customer service representative job?
Position yourself by highlighting ownership, not just tasks. Mid level roles want candidates who have handled escalated billing disputes, coordinated outage communications, or managed high-volume service queues with minimal direction. Lead your resume with specific outcomes, such as reduced call handle time or improved first-contact resolution rates, and tailor your application to show you can operate independently across the full customer lifecycle.
Which companies hire mid level utilities customer service representatives?
Companies hiring mid level utilities customer service representatives right now include Esri, Horrocks, and Ralph L. Wadsworth Construction, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes primarily from regulated utilities, municipal service providers, and energy retailers that need experienced agents capable of handling complex customer accounts and compliance-sensitive interactions without close supervision.
Are there remote mid level utilities customer service representative jobs?
Yes, though on-site and hybrid schedules remain common given the account-access and system requirements of utilities work. About 25% of mid level utilities customer service representative openings are remote or hybrid as of November 2026, concentrated mostly at larger investor-owned utilities and third-party billing service providers that have built out secure remote infrastructure for their customer operations teams.
How do I move up to a mid level utilities customer service representative role?
Moving from entry level into mid level means building a clear record of independent problem-solving over your first few years. Focus on owning difficult customer scenarios from intake to resolution, deepening your knowledge of utility billing systems and regulatory requirements, and taking on queue leadership or peer coaching when opportunities arise. Demonstrable impact, such as measurable improvements in satisfaction scores or escalation rates, signals readiness for mid level accountability.
Which industries hire the most mid level utilities customer service representatives?
Mid Level utilities customer service representative roles concentrate in Technology & Software, Construction & Real Estate, and Food & Beverage, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate under strict service-quality and regulatory obligations that require experienced representatives capable of handling complex billing, outage, and compliance inquiries without escalating every interaction to a supervisor.