Mid Level Customer Relations Officer Jobs
Mid level customer relations officer jobs go to professionals ready to own client accounts end to end, resolve complex escalations independently, and guide junior team members without constant oversight. Openings run across Technology & Software, Healthcare & Medical Services, and Energy, with a mix of on-site, remote, and hybrid settings, and employers like Suburban Propane, Cresta, and NVIDIA hiring at this level now.
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Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Job Purpose
The Employee Relations Specialist is responsible for managing and resolving employee relations matters across the organization, including employee complaints, workplace investigations, performance management, corrective actions, and workplace accommodation requests.
This position manages assigned cases from intake through resolution, conducting thorough investigations, documenting findings, and providing practical recommendations to operational leaders and HR Business Partners. The Employee Relations Specialist is expected to exercise sound judgment, manage competing priorities, and recognize when matters require additional guidance or escalation.
The role partners closely with HR Business Partners, operational leadership, and other internal stakeholders to ensure employee concerns are addressed consistently, timely, and in accordance with company policies and applicable employment laws. The position also supports the continued improvement of centralized employee relations processes and case management practices.
Duties and Responsibilities
- Manage assigned employee relations cases from intake through resolution, including employee complaints, workplace misconduct, policy violations, performance concerns, and other employee relations matters.
- Conduct timely, thorough, and objective workplace investigations, including interviewing involved parties, gathering and reviewing evidence, documenting findings, and recommending appropriate next steps.
- Provide practical guidance to operational leaders on performance management, corrective action, performance improvement plans, employee conduct, and employment separations.
- Support the workplace accommodation interactive process, including gathering relevant information, coordinating with stakeholders, documenting outcomes, and monitoring approved accommodations.
- Identify potential employee relations risks and escalate complex, sensitive, or higher-risk matters to HR leadership, HR Business Partners, or Legal as appropriate.
- Maintain accurate and complete case documentation in designated systems, ensuring timely follow-up, clear stakeholder communication, and case resolution in accordance with established service standards.
- Partner with HR Business Partners, operational leadership, and other stakeholders to address employee concerns and support consistent application of company policies.
- Manage an active caseload while balancing competing priorities, meeting established timelines, and keeping stakeholders informed of case progress.
- Identify recurring employee relations concerns and opportunities to improve case management practices, processes, and employee experiences.
- Support the implementation of standardized employee relations processes, tools, and best practices.
- Perform other related duties as assigned.
- It is an essential function of this job that this individual report to work reliably and regularly to work each working day.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
- 3+ years of human resources experience, including 2+ years of direct employee relations, workplace investigations, or related experience.
- Demonstrated experience conducting workplace investigations, including employee interviews, evidence gathering, documentation, and preparation of findings and recommendations.
- Working knowledge of federal and state employment laws, including Title VII, ADA, FMLA, and other applicable regulations.
- Experience providing guidance to leaders on performance management, corrective action, employee misconduct, and employment separation matters.
- Strong investigative, analytical, organizational, and written communication skills.
- Ability to exercise sound judgment, manage competing priorities, and handle confidential employee matters with discretion.
Preferred Qualifications
- Experience supporting a large, geographically dispersed, multi-state workforce.
- Experience working within a centralized Employee Relations function or shared services environment.
- Experience using HR Acuity, Workday, or comparable HR and case management systems.
- Experience supporting field-based operations, construction, or other decentralized business environments.
- Professional certification such as PHR or SHRM-CP.
Knowledge, Skills, and Abilities
- Strong knowledge of employee relations practices, workplace investigation methodologies, and employment law principles.
- Ability to assess complex employee situations, evaluate risk, and develop objective, defensible recommendations.
- Ability to effectively advise and influence operational leaders at various organizational levels.
- Strong case management skills with the ability to independently manage multiple priorities and deadlines.
- Excellent interpersonal, interviewing, problem-solving, and written communication skills.
- Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture
The anticipated salary range is the expected hiring range for this role in Virginia is $58,093.98 - $77,458.64. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Job Purpose
The Employee Relations Specialist is responsible for managing and resolving employee relations matters across the organization, including employee complaints, workplace investigations, performance management, corrective actions, and workplace accommodation requests.
This position manages assigned cases from intake through resolution, conducting thorough investigations, documenting findings, and providing practical recommendations to operational leaders and HR Business Partners. The Employee Relations Specialist is expected to exercise sound judgment, manage competing priorities, and recognize when matters require additional guidance or escalation.
The role partners closely with HR Business Partners, operational leadership, and other internal stakeholders to ensure employee concerns are addressed consistently, timely, and in accordance with company policies and applicable employment laws. The position also supports the continued improvement of centralized employee relations processes and case management practices.
Duties and Responsibilities
- Manage assigned employee relations cases from intake through resolution, including employee complaints, workplace misconduct, policy violations, performance concerns, and other employee relations matters.
- Conduct timely, thorough, and objective workplace investigations, including interviewing involved parties, gathering and reviewing evidence, documenting findings, and recommending appropriate next steps.
- Provide practical guidance to operational leaders on performance management, corrective action, performance improvement plans, employee conduct, and employment separations.
- Support the workplace accommodation interactive process, including gathering relevant information, coordinating with stakeholders, documenting outcomes, and monitoring approved accommodations.
- Identify potential employee relations risks and escalate complex, sensitive, or higher-risk matters to HR leadership, HR Business Partners, or Legal as appropriate.
- Maintain accurate and complete case documentation in designated systems, ensuring timely follow-up, clear stakeholder communication, and case resolution in accordance with established service standards.
- Partner with HR Business Partners, operational leadership, and other stakeholders to address employee concerns and support consistent application of company policies.
- Manage an active caseload while balancing competing priorities, meeting established timelines, and keeping stakeholders informed of case progress.
- Identify recurring employee relations concerns and opportunities to improve case management practices, processes, and employee experiences.
- Support the implementation of standardized employee relations processes, tools, and best practices.
- Perform other related duties as assigned.
- It is an essential function of this job that this individual report to work reliably and regularly to work each working day.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
- 3+ years of human resources experience, including 2+ years of direct employee relations, workplace investigations, or related experience.
- Demonstrated experience conducting workplace investigations, including employee interviews, evidence gathering, documentation, and preparation of findings and recommendations.
- Working knowledge of federal and state employment laws, including Title VII, ADA, FMLA, and other applicable regulations.
- Experience providing guidance to leaders on performance management, corrective action, employee misconduct, and employment separation matters.
- Strong investigative, analytical, organizational, and written communication skills.
- Ability to exercise sound judgment, manage competing priorities, and handle confidential employee matters with discretion.
Preferred Qualifications
- Experience supporting a large, geographically dispersed, multi-state workforce.
- Experience working within a centralized Employee Relations function or shared services environment.
- Experience using HR Acuity, Workday, or comparable HR and case management systems.
- Experience supporting field-based operations, construction, or other decentralized business environments.
- Professional certification such as PHR or SHRM-CP.
Knowledge, Skills, and Abilities
- Strong knowledge of employee relations practices, workplace investigation methodologies, and employment law principles.
- Ability to assess complex employee situations, evaluate risk, and develop objective, defensible recommendations.
- Ability to effectively advise and influence operational leaders at various organizational levels.
- Strong case management skills with the ability to independently manage multiple priorities and deadlines.
- Excellent interpersonal, interviewing, problem-solving, and written communication skills.
- Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture
The anticipated salary range is the expected hiring range for this role in Virginia is $58,093.98 - $77,458.64. Final compensation will be based on an evaluation of each candidate's qualifications, relevant experience, demonstrated capabilities, and work location.
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Who's Hiring
Top Industries Hiring
- Technology & Software13
- Healthcare & Medical Services9
- Energy6
- Insurance4
- Education3
Mid Level Customer Relations Officer Jobs: Frequently Asked Questions
How do I get a mid level customer relations officer job?
Position your experience around ownership and outcomes, not just tasks. Highlight accounts you managed independently, resolutions you led, and any measurable improvements in retention or satisfaction scores. Applications that show you can handle escalations, communicate across departments, and take initiative without being directed stand out at this level. Tailor your resume to reflect decision-making authority, not just day-to-day duties.
Which companies hire mid level customer relations officers?
Companies hiring mid level customer relations officers right now include Suburban Propane, Cresta, and NVIDIA, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from organizations with established customer-facing teams that need experienced professionals who can own relationships and handle complexity beyond what entry-level staff manage.
Are there remote mid level customer relations officer jobs?
Yes, though availability varies by industry and employer. About 32% of mid level customer relations officer openings are remote or hybrid as of November 2026, with fully remote roles more common in technology, financial services, and software-driven industries. On-site roles remain prevalent in sectors where in-person client interaction is a core part of the work.
How do I move up to a mid level customer relations officer role?
Moving from entry level to mid level takes deliberate depth-building over time. Focus on expanding from task execution to account ownership, volunteering for complex client situations, and tracking measurable outcomes like retention rates or resolution times. Consistently demonstrating that you can manage relationships independently, contribute to process improvements, and support less experienced colleagues signals readiness for the mid level step.
Which industries hire the most mid level customer relations officers?
Mid Level customer relations officer roles concentrate in Technology & Software, Healthcare & Medical Services, and Energy, based on current listings on Migrate Mate as of November 2026. These sectors tend to have high volumes of ongoing client relationships and complex service needs that require experienced professionals who can manage accounts with real authority rather than just fielding routine inquiries.