Mid Level Claims Customer Service Representative Jobs
Mid level claims customer service representative jobs go to professionals ready to own complex claim workflows, guide junior staff through escalations, and resolve disputes with minimal supervision. 85% of openings are remote or hybrid across Insurance, Technology & Software, and Healthcare & Medical Services, with employers like CorVel Corporation, Gallagher, and Liberty Mutual Insurance hiring at this level now.
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Showing 5 of 37+ Mid Level Claims Customer Service Representative jobs
Description
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us
Our Headquarters Claims Department is currently seeking a Casualty Litigation Specialist to manage and oversee complex, high-exposure casualty claims. This position is based in Fairfield, OH and follows a hybrid work model, with 80% in-office and 20% remote work. Relocation package is available for qualified candidates to relocate to Fairfield, OH.
This role offers the opportunity to work on complex and challenging casualty claims while collaborating with experienced legal, claims, and business professionals. You will play a key role in driving claim outcomes and delivering exceptional service to policyholders and business partners.
Salary: The pay range for this position is $90,000 - $150,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be ready to:
- lead the investigation, evaluation, and resolution of complex casualty claims with significant exposure
- evaluate liability and damages and establish appropriate claim reserves exceeding $100,000
- develop and execute litigation and defense strategies in partnership with defense counsel and internal stakeholders
- conduct coverage analysis and support coverage-related decision-making
- provide technical direction and support to field claims associates
- prepare clear, well-reasoned reports and written correspondence for internal and external stakeholders
- participate in mediations, settlement negotiations, training seminars, claims meetings
- travel as needed to support claim resolution, litigation activities and other business requirements
Be equipped with:
- minimum of 5 years casualty claim handling experience preferred.
- strong knowledge of coverage analysis and claim evaluation.
- experience evaluating complex coverage, liability and damages issues.
- excellent analytical, organizational and communication skills.
- ability to effectively manage multiple priorities in a fast-paced environment.
- collaborative approach and strong professional judgment.
Bring education and experience from:
- bachelor’s degree or equivalent preferred
- CPCU, AIC, AIM designations, or other relevant education preferred
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to about those rights.
Description
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Build your future with us
Our Headquarters Claims Department is currently seeking a Casualty Litigation Specialist to manage and oversee complex, high-exposure casualty claims. This position is based in Fairfield, OH and follows a hybrid work model, with 80% in-office and 20% remote work. Relocation package is available for qualified candidates to relocate to Fairfield, OH.
This role offers the opportunity to work on complex and challenging casualty claims while collaborating with experienced legal, claims, and business professionals. You will play a key role in driving claim outcomes and delivering exceptional service to policyholders and business partners.
Salary: The pay range for this position is $90,000 - $150,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be ready to:
- lead the investigation, evaluation, and resolution of complex casualty claims with significant exposure
- evaluate liability and damages and establish appropriate claim reserves exceeding $100,000
- develop and execute litigation and defense strategies in partnership with defense counsel and internal stakeholders
- conduct coverage analysis and support coverage-related decision-making
- provide technical direction and support to field claims associates
- prepare clear, well-reasoned reports and written correspondence for internal and external stakeholders
- participate in mediations, settlement negotiations, training seminars, claims meetings
- travel as needed to support claim resolution, litigation activities and other business requirements
Be equipped with:
- minimum of 5 years casualty claim handling experience preferred.
- strong knowledge of coverage analysis and claim evaluation.
- experience evaluating complex coverage, liability and damages issues.
- excellent analytical, organizational and communication skills.
- ability to effectively manage multiple priorities in a fast-paced environment.
- collaborative approach and strong professional judgment.
Bring education and experience from:
- bachelor’s degree or equivalent preferred
- CPCU, AIC, AIM designations, or other relevant education preferred
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to about those rights.
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Top Industries Hiring
- Insurance22
- Technology & Software8
- Healthcare & Medical Services3
- Consulting & Professional Services1
Mid Level Claims Customer Service Representative Jobs: Frequently Asked Questions
How do I get a mid level claims customer service representative job?
Position your experience around ownership, not just task completion. Highlight cases where you resolved high-complexity claims independently, reduced escalation rates, or trained newer team members. Tailor your resume to show measurable outcomes like improved resolution times or customer satisfaction scores. Mid level hiring managers want to see that you operate confidently without step-by-step guidance on routine and moderately complex claims.
Which companies hire mid level claims customer service representatives?
Companies hiring mid level claims customer service representatives right now include CorVel Corporation, Gallagher, and Liberty Mutual Insurance, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from insurance carriers, third-party administrators, and large regional employers managing high claim volumes who need experienced representatives capable of independent judgment.
Are there remote mid level claims customer service representative jobs?
Yes, though availability varies by employer and claim type. About 85% of mid level claims customer service representative openings are remote or hybrid as of November 2026, reflecting strong demand from insurers and administrators who have built distributed claims teams. Roles handling sensitive medical or liability claims may require on-site presence for compliance and documentation reasons.
How do I move up to a mid level claims customer service representative role?
Moving from entry level to mid level takes deliberate skill-building over several years. Focus on handling a broader range of claim types, taking ownership of end-to-end resolution on complex files, and volunteering to onboard or support newer colleagues. Demonstrating measurable impact, such as faster resolution cycles or fewer reopened claims, signals readiness for mid level responsibility to hiring managers.
Which industries hire the most mid level claims customer service representatives?
Mid Level claims customer service representative roles concentrate in Insurance, Technology & Software, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because high claim volumes, regulatory complexity, and customer retention pressures all require experienced representatives who can resolve issues accurately and independently without constant supervision.