Mid Level Customer Service Officer Jobs
Mid level customer service officer jobs go to professionals ready to own service delivery outcomes, resolve escalated issues with minimal supervision, and guide junior team members through complex interactions. Openings run across Banking & Financial Services, Healthcare & Medical Services, and Education, with a mix of on-site, remote, and hybrid settings, and employers like Rocket, Jobot, and State Street hiring at this level now.
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INTRODUCTION
AS THE CHIEF NURSING OFFICER (CNO), you are a member of the senior management team and will be involved in the ongoing management, planning, and operations of the hospital. Specific responsibility is assigned for the patient services department and nursing care delivered throughout the hospital and in hospital based ancillary service departments. The CNO, working with subordinate staff, is responsible for day to day operations; analyzing and evaluating patient care delivery, and directing effective performance improvement plans that result in program enhancements while improving quality, safety, service and productivity while maintaining cost efficiency. The CNO is responsible for development, oversight and implementation of approved strategic plans for areas of assigned responsibility.
QUALIFICATIONS
- Current Pennsylvania Registered Nurse License required
- Masters Degree in Nursing or related healthcare field required or must be obtained within 5 years of hire into position
- Minimum of 3 years experience in acute care required
- Minimum of 3 years management experience in inpatient services, including personnel administration, budget preparation and control, licensing and regulation, and program development required
- Demonstrates effective communication and collaboration skills with physicians and all other members of the health care team; progressive and successful work history required
- Speciality certification preferred
WHAT WE OFFER:
- Competitive Compensation based on experience
- Shift Differentials
- Professional Development
- Supportive and Experienced Peers
BENEFITS:
- Medical, Dental, and Vision
- Paid Time Off
- 25% discount on all services at Penn Highlands Healthcare facilities
- Employee Assistance Program (EAP)
INTRODUCTION
AS THE CHIEF NURSING OFFICER (CNO), you are a member of the senior management team and will be involved in the ongoing management, planning, and operations of the hospital. Specific responsibility is assigned for the patient services department and nursing care delivered throughout the hospital and in hospital based ancillary service departments. The CNO, working with subordinate staff, is responsible for day to day operations; analyzing and evaluating patient care delivery, and directing effective performance improvement plans that result in program enhancements while improving quality, safety, service and productivity while maintaining cost efficiency. The CNO is responsible for development, oversight and implementation of approved strategic plans for areas of assigned responsibility.
QUALIFICATIONS
- Current Pennsylvania Registered Nurse License required
- Masters Degree in Nursing or related healthcare field required or must be obtained within 5 years of hire into position
- Minimum of 3 years experience in acute care required
- Minimum of 3 years management experience in inpatient services, including personnel administration, budget preparation and control, licensing and regulation, and program development required
- Demonstrates effective communication and collaboration skills with physicians and all other members of the health care team; progressive and successful work history required
- Speciality certification preferred
WHAT WE OFFER:
- Competitive Compensation based on experience
- Shift Differentials
- Professional Development
- Supportive and Experienced Peers
BENEFITS:
- Medical, Dental, and Vision
- Paid Time Off
- 25% discount on all services at Penn Highlands Healthcare facilities
- Employee Assistance Program (EAP)
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Who's Hiring
Top Industries Hiring
- Banking & Financial Services39
- Healthcare & Medical Services19
- Education10
- Investment & Asset Management7
- Staffing & Recruiting6
Mid Level Customer Service Officer Jobs: Frequently Asked Questions
How do I get a mid level customer service officer job?
Position your experience around ownership, not just task completion. Highlight cases where you resolved complex or escalated customer issues, coordinated across teams, or improved a process. Applications stand out when they show measurable impact, such as reduced resolution times or improved satisfaction scores, rather than a list of duties. Tailor your resume to match the scope described in each posting.
Which companies hire mid level customer service officers?
Companies hiring mid level customer service officers right now include Rocket, Jobot, and State Street, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from established organizations that need experienced professionals who can handle complex accounts, support junior staff, and maintain service quality with limited oversight.
Are there remote mid level customer service officer jobs?
Yes, though availability varies by industry and employer. About 9% of mid level customer service officer openings are remote or hybrid as of November 2026, reflecting strong employer demand for experienced professionals who can self-manage in distributed environments. On-site roles remain common in sectors where direct customer interaction or secure systems access is required.
How do I move up to a mid level customer service officer role?
Moving from entry level to mid level takes deliberate skill-building over time. Focus on deepening product or policy knowledge, taking on more complex customer cases, and volunteering to mentor newer colleagues or lead small process improvements. Demonstrating that you can work independently, generate measurable results, and handle escalations consistently is what signals readiness for mid level responsibility.
Which industries hire the most mid level customer service officers?
Mid Level customer service officer roles concentrate in Banking & Financial Services, Healthcare & Medical Services, and Education, based on current listings on Migrate Mate as of November 2026. These sectors tend to have high customer interaction volume, complex service needs, or regulatory requirements that call for experienced officers who can exercise judgment and maintain quality without close supervision.