Mid Level Customer Solutions Representative Jobs
Mid level customer solutions representative jobs go to professionals ready to own client relationships end to end, resolve escalations independently, and guide junior team members without constant oversight. Openings run across Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with a mix of on-site, remote, and hybrid settings, and employers like Esri, Databricks, and TikTok hiring at this level now.
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Showing 5 of 392+ Mid Level Customer Solutions Representative jobs
INTRODUCTION
Temple University's Information Technology Services Department is searching for a Solutions Engineer 2!
Become a part of the Temple family and you will have access to the following:
- A hybrid work schedule
- Full medical, dental, vision coverage
- Paid time off
- 9 Federally Observed Paid Holidays
- 3 Personal Days
- Tuition remission - eligible employees and their dependents can obtain a degree TUITION-FREE
- A generous retirement plan and so much more!
Salary Range: $75,000 - $85,000
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.
Position Summary
The Solutions Engineer 2 in the Academic Applications team provides technical leadership, systems architecture, and engineering oversight for the University’s digital learning and instructional technology ecosystem. This role defines architectural standards, technical specifications, and integration roadmaps for enterprise academic platforms, including the institutional Learning Management System (LMS), digital media repositories, synchronous collaboration tools, and emerging instructional technologies.
Serving as a primary technical bridge between academic stakeholders (including faculty, deans, and instructional designers) and central IT infrastructure teams, the Solutions Engineer directs the end-to-end lifecycle of instructional solutions. Core responsibilities include translating complex pedagogical and operational needs into scalable technical designs, engineering secure API and standard-based integrations (e.g., LTI, REST, webhooks), automating provisioning workflows, and ensuring platform reliability, identity governance, and data telemetry across distributed schools, colleges, and international campuses. Performs other duties as assigned.
JOB DETAILS
- This position requires a background check for PII/Cash Handling responsibilities.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor's degree
- At least three (3) years of IT-related experience in an academic technology, higher education, or teaching and learning environment
- Experience must include demonstrated work supporting and architecting enterprise Learning Management Systems (LMS) and instructional platforms, collaborating directly with academic stakeholders and faculty, and engineering systems integrations (e.g., REST APIs, educational interoperability standards).
- An equivalent combination of education and experience may be considered.
REQUIRED SKILLS AND ABILITIES
- Enterprise LMS Architecture & Administration: Demonstrated expertise architecting, integrating, configuring, and administering enterprise Learning Management Systems (e.g., Canvas), lecture capture/media repositories, and synchronous collaboration platforms in a complex, multi-tenant university environment
- System Interoperability & API Engineering: Hands-on proficiency engineering, deploying, and maintaining secure integrations via RESTful APIs, webhooks, middleware pipelines, and modern educational interoperability standards (including 1EdTech LTI 1.3, LTI Advantage, and Caliper Analytics)
- Identity Management & Access Governance: Working knowledge of modern enterprise identity protocols (SAML 2.0, OAuth 2.0, OpenID Connect, SSO), directory services, and automated role-based provisioning mechanisms for academic systems
- Data Modeling, Schema Design & Telemetry: Proven capability to query, model, and analyze complex relational database schemas (SQL) and system logs to build telemetry pipelines, monitor platform health, and evaluate instructional technology adoption
- Technical Program Leadership & Solution Architecture: Advanced analytical and systems-thinking skills with a documented track record of translating ambiguous pedagogical and operational requirements into scalable, fault-tolerant technical architecture blueprints and proof-of-concept solutions
- Cross-Functional Collaboration & Stakeholder Engagement: Demonstrated ability to consult effectively with faculty, academic leadership, instructional designers, and central IT infrastructure teams to drive technology adoption and govern platform changes.
- Professional Communication & Diversity: Demonstrated verbal and written communication skills, including the ability to author Architecture Decision Records (ADRs) and executive technical briefings, along with the ability to effectively interact with a diverse group of individuals
- Operational Agility & Service Continuity: Strong diagnostic and production troubleshooting capabilities, with the operational commitment to support critical academic cutovers, upgrades, and outages, including the ability to work extended hours and/or weekends, if necessary
This position is assigned a hybrid work arrangement (on-campus and remote) – the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.
EEO STATEMENT
Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.
COMPLIANCE STATEMENT
In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
ANNUAL SECURITY AND FIRE SAFETY REPORT
Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report
You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.
INTRODUCTION
Temple University's Information Technology Services Department is searching for a Solutions Engineer 2!
Become a part of the Temple family and you will have access to the following:
- A hybrid work schedule
- Full medical, dental, vision coverage
- Paid time off
- 9 Federally Observed Paid Holidays
- 3 Personal Days
- Tuition remission - eligible employees and their dependents can obtain a degree TUITION-FREE
- A generous retirement plan and so much more!
Salary Range: $75,000 - $85,000
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.
Position Summary
The Solutions Engineer 2 in the Academic Applications team provides technical leadership, systems architecture, and engineering oversight for the University’s digital learning and instructional technology ecosystem. This role defines architectural standards, technical specifications, and integration roadmaps for enterprise academic platforms, including the institutional Learning Management System (LMS), digital media repositories, synchronous collaboration tools, and emerging instructional technologies.
Serving as a primary technical bridge between academic stakeholders (including faculty, deans, and instructional designers) and central IT infrastructure teams, the Solutions Engineer directs the end-to-end lifecycle of instructional solutions. Core responsibilities include translating complex pedagogical and operational needs into scalable technical designs, engineering secure API and standard-based integrations (e.g., LTI, REST, webhooks), automating provisioning workflows, and ensuring platform reliability, identity governance, and data telemetry across distributed schools, colleges, and international campuses. Performs other duties as assigned.
JOB DETAILS
- This position requires a background check for PII/Cash Handling responsibilities.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor's degree
- At least three (3) years of IT-related experience in an academic technology, higher education, or teaching and learning environment
- Experience must include demonstrated work supporting and architecting enterprise Learning Management Systems (LMS) and instructional platforms, collaborating directly with academic stakeholders and faculty, and engineering systems integrations (e.g., REST APIs, educational interoperability standards).
- An equivalent combination of education and experience may be considered.
REQUIRED SKILLS AND ABILITIES
- Enterprise LMS Architecture & Administration: Demonstrated expertise architecting, integrating, configuring, and administering enterprise Learning Management Systems (e.g., Canvas), lecture capture/media repositories, and synchronous collaboration platforms in a complex, multi-tenant university environment
- System Interoperability & API Engineering: Hands-on proficiency engineering, deploying, and maintaining secure integrations via RESTful APIs, webhooks, middleware pipelines, and modern educational interoperability standards (including 1EdTech LTI 1.3, LTI Advantage, and Caliper Analytics)
- Identity Management & Access Governance: Working knowledge of modern enterprise identity protocols (SAML 2.0, OAuth 2.0, OpenID Connect, SSO), directory services, and automated role-based provisioning mechanisms for academic systems
- Data Modeling, Schema Design & Telemetry: Proven capability to query, model, and analyze complex relational database schemas (SQL) and system logs to build telemetry pipelines, monitor platform health, and evaluate instructional technology adoption
- Technical Program Leadership & Solution Architecture: Advanced analytical and systems-thinking skills with a documented track record of translating ambiguous pedagogical and operational requirements into scalable, fault-tolerant technical architecture blueprints and proof-of-concept solutions
- Cross-Functional Collaboration & Stakeholder Engagement: Demonstrated ability to consult effectively with faculty, academic leadership, instructional designers, and central IT infrastructure teams to drive technology adoption and govern platform changes.
- Professional Communication & Diversity: Demonstrated verbal and written communication skills, including the ability to author Architecture Decision Records (ADRs) and executive technical briefings, along with the ability to effectively interact with a diverse group of individuals
- Operational Agility & Service Continuity: Strong diagnostic and production troubleshooting capabilities, with the operational commitment to support critical academic cutovers, upgrades, and outages, including the ability to work extended hours and/or weekends, if necessary
This position is assigned a hybrid work arrangement (on-campus and remote) – the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.
EEO STATEMENT
Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.
COMPLIANCE STATEMENT
In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
ANNUAL SECURITY AND FIRE SAFETY REPORT
Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report
You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.
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Find JobsMid Level Customer Solutions Representative Job Market
Who's Hiring
- Esri20
- Databricks17
- TikTok12
- JPMorganChase12
- Amazon11
Top Industries Hiring
- Technology & Software187
- Consulting & Professional Services31
- Banking & Financial Services24
- Distribution & Wholesale16
- Manufacturing14
Mid Level Customer Solutions Representative Jobs: Frequently Asked Questions
How do I get a mid level customer solutions representative job?
Position your experience around ownership, not just task completion. Highlight accounts or cases you managed from start to resolution, processes you improved, and situations where you made judgment calls without escalating. Applications that show measurable impact, such as reduced churn, faster resolution times, or improved satisfaction scores, stand out far more than a list of daily duties.
Which companies hire mid level customer solutions representatives?
Companies hiring mid level customer solutions representatives right now include Esri, Databricks, and TikTok, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from organizations large enough to have structured customer success or support teams where experienced individual contributors handle complex accounts and mentor newer staff.
Are there remote mid level customer solutions representative jobs?
Yes, though availability varies by industry and employer. About 49% of mid level customer solutions representative openings are remote or hybrid as of November 2026, reflecting strong demand from companies comfortable managing client relationships across digital channels. Fully remote roles are most common in SaaS, insurance, and financial services, where client interactions happen by phone, email, or video.
How do I move up to a mid level customer solutions representative role?
Moving from entry level to mid level takes deliberate skill building over time. Focus on taking full ownership of client accounts, volunteering for complex or escalated cases, and tracking outcomes you can quantify. Employers look for consistent performance, the ability to work without close supervision, and signs that you actively helped newer colleagues, all of which signal readiness for a mid level title and scope.
Which industries hire the most mid level customer solutions representatives?
Mid Level customer solutions representative roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because their customer relationships are ongoing and complex, requiring experienced representatives who can retain accounts, resolve multi-step issues, and serve as a reliable point of contact over time.