Mid Level Member Service Officer Jobs
Mid level member service officer jobs call for professionals ready to own member relationships end to end, guide junior staff, and resolve complex issues without close supervision. 9% of openings lean toward on-site and hybrid settings across Banking & Financial Services, Healthcare & Medical Services, and Education, with Rocket, Jobot, and State Street hiring at this level now.
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INTRODUCTION
AS THE CHIEF NURSING OFFICER (CNO), you are a member of the senior management team and will be involved in the ongoing management, planning, and operations of the hospital. Specific responsibility is assigned for the patient services department and nursing care delivered throughout the hospital and in hospital based ancillary service departments. The CNO, working with subordinate staff, is responsible for day to day operations; analyzing and evaluating patient care delivery, and directing effective performance improvement plans that result in program enhancements while improving quality, safety, service and productivity while maintaining cost efficiency. The CNO is responsible for development, oversight and implementation of approved strategic plans for areas of assigned responsibility.
QUALIFICATIONS
- Current Pennsylvania Registered Nurse License required
- Masters Degree in Nursing or related healthcare field required or must be obtained within 5 years of hire into position
- Minimum of 3 years experience in acute care required
- Minimum of 3 years management experience in inpatient services, including personnel administration, budget preparation and control, licensing and regulation, and program development required
- Demonstrates effective communication and collaboration skills with physicians and all other members of the health care team; progressive and successful work history required
- Speciality certification preferred
WHAT WE OFFER:
- Competitive Compensation based on experience
- Shift Differentials
- Professional Development
- Supportive and Experienced Peers
BENEFITS:
- Medical, Dental, and Vision
- Paid Time Off
- 25% discount on all services at Penn Highlands Healthcare facilities
- Employee Assistance Program (EAP)
INTRODUCTION
AS THE CHIEF NURSING OFFICER (CNO), you are a member of the senior management team and will be involved in the ongoing management, planning, and operations of the hospital. Specific responsibility is assigned for the patient services department and nursing care delivered throughout the hospital and in hospital based ancillary service departments. The CNO, working with subordinate staff, is responsible for day to day operations; analyzing and evaluating patient care delivery, and directing effective performance improvement plans that result in program enhancements while improving quality, safety, service and productivity while maintaining cost efficiency. The CNO is responsible for development, oversight and implementation of approved strategic plans for areas of assigned responsibility.
QUALIFICATIONS
- Current Pennsylvania Registered Nurse License required
- Masters Degree in Nursing or related healthcare field required or must be obtained within 5 years of hire into position
- Minimum of 3 years experience in acute care required
- Minimum of 3 years management experience in inpatient services, including personnel administration, budget preparation and control, licensing and regulation, and program development required
- Demonstrates effective communication and collaboration skills with physicians and all other members of the health care team; progressive and successful work history required
- Speciality certification preferred
WHAT WE OFFER:
- Competitive Compensation based on experience
- Shift Differentials
- Professional Development
- Supportive and Experienced Peers
BENEFITS:
- Medical, Dental, and Vision
- Paid Time Off
- 25% discount on all services at Penn Highlands Healthcare facilities
- Employee Assistance Program (EAP)
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Who's Hiring
Top Industries Hiring
- Banking & Financial Services39
- Healthcare & Medical Services19
- Education10
- Investment & Asset Management7
- Staffing & Recruiting6
Mid Level Member Service Officer Jobs: Frequently Asked Questions
How do I get a mid level member service officer job?
Position yourself by highlighting ownership, not just task completion. Emphasize situations where you resolved escalated member issues independently, improved a process, or mentored a newer colleague. Tailor your resume to show progression within member services, and lead with specific outcomes, such as improved member satisfaction scores or reduced resolution times, rather than a list of daily duties.
Which companies hire mid level member service officers?
Companies hiring mid level member service officers right now include Rocket, Jobot, and State Street, based on current listings on Migrate Mate as of November 2026. Credit unions, regional banks, insurance carriers, and healthcare membership organizations tend to hire heavily at this level, where experienced judgment and member retention skills are a core operational need.
Are there remote mid level member service officer jobs?
Yes, though the role often retains some in-person or hybrid component depending on the employer. About 9% of mid level member service officer openings are remote or hybrid as of November 2026, with fully remote roles more common at larger financial institutions and insurance carriers that have built distributed service teams.
How do I move up to a mid level member service officer role?
Progression into mid level typically comes from deepening your expertise in member-facing resolution, taking ownership of a product line or service queue, and demonstrating measurable impact over your first few years. Volunteering to train new hires, leading a process improvement, or earning a relevant certification like a financial services credential signals readiness for greater scope and responsibility.
Which industries hire the most mid level member service officers?
Mid Level member service officer roles concentrate in Banking & Financial Services, Healthcare & Medical Services, and Education, based on current listings on Migrate Mate as of November 2026. These sectors rely on experienced member service professionals to maintain retention, handle complex account issues, and support compliance requirements that demand more than entry-level judgment.