Mid Level Customer Experience Supervisor Jobs
Mid level customer experience supervisor jobs go to professionals ready to own service programs end to end, mentor frontline agents, and make process decisions with minimal oversight. Openings are concentrated across Technology & Software, Retail, and Education, with a 25% remote or hybrid share, and employers like JPMorganChase, Amazon, and TikTok hiring at this level now.
Find JobsOverview
Showing 5 of 113+ Mid Level Customer Experience Supervisor jobs
DESCRIPTION
Amazon is looking for a Learning Experience Designer to join the Workplace Health and Safety (WHS) Team. We’re not an average company and this is definitely not your average position. We’ll give you the opportunity to make a difference in safety capability building across the globe. Are you an extraordinary communicator who can translate complex information into clear, concise and appealing content? Amazon’s WHS team is looking for an experienced, self-motivated design manager who thrives in a fast-paced environment and has a background in instructional design and training development.
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams.
Key job responsibilities
- Work backwards with business and program teams to maximize leaner experience (LX), over end-to-end of Analysis-Design-Development-Implement-Evaluation (ADDIE) cycle.
- Develop, innovate, and own Learning Experience Design (LXD) strategy and roadmap to continuously raise the bar on the learner experience.
- Measure learning impact and continuously up-level program qualities.
- Monitor industry trends and apply best practices from outside and internal Amazon L&D communities.
- Collaborate with subject matter experts (SMEs) and stakeholders to understand training needs.
- Evaluate existing training to identify opportunities to maximize the effectiveness of learning, through re-design.
- Scope, design, and develop training that is both engaging and informative.
- Managing content source files in shared libraries.
- Managing course content and training session scheduling within our Learning Management System (LMS).
- Maintaining and monitoring all course content, assessments, and reporting data within the LMS.
- Supporting continual process improvement to ensure we are building high-quality, scalable programs for our audiences.
- Leveraging technology to improve learners’ access to knowledge and provide just-in-time learning.
- Participating in a community of learning professionals to share best practices and identify emerging learning needs.
A day in the life
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams. You will have demonstrated project management experience and the organizational discipline to track and manage instructional design work on several complex projects simultaneously, while creating and improving blended learning solutions that fit our peculiar Amazon culture.
BASIC QUALIFICATIONS
- Knowledge of Adobe Creative Suite
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Knowledge of Photoshop, video editing, and related tools
- A minimum of a BS/BA degree + 5 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Proficient in Articulate Storyline and Articulate Rise
PREFERRED QUALIFICATIONS
- Experience working within a global company, with multi-country responsibilities
- Experience using data and metrics to measure impact and determine improvements
- Experience prioritizing and delivering projects on time in a fast-moving environment
- A MS/MA degree + 3 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Advanced Multi-media development in audio, video, and/or animation (e.g., Adobe Illustrator, Photoshop).
- Experience troubleshooting and repairing functionality of courses.
- Proficiency in the following instructional design methodologies: ADDIE (Analyze, Design, Develop, Implement, and Evaluate) Model, SAM (Successive Approximation Model) Model, and Performance Support.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 116,500.00 - 157,600.00 USD annually
USA, VA, Arlington - 129,500.00 - 175,100.00 USD annually
USA, WA, Bellevue - 129,500.00 - 175,100.00 USD annually
DESCRIPTION
Amazon is looking for a Learning Experience Designer to join the Workplace Health and Safety (WHS) Team. We’re not an average company and this is definitely not your average position. We’ll give you the opportunity to make a difference in safety capability building across the globe. Are you an extraordinary communicator who can translate complex information into clear, concise and appealing content? Amazon’s WHS team is looking for an experienced, self-motivated design manager who thrives in a fast-paced environment and has a background in instructional design and training development.
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams.
Key job responsibilities
- Work backwards with business and program teams to maximize leaner experience (LX), over end-to-end of Analysis-Design-Development-Implement-Evaluation (ADDIE) cycle.
- Develop, innovate, and own Learning Experience Design (LXD) strategy and roadmap to continuously raise the bar on the learner experience.
- Measure learning impact and continuously up-level program qualities.
- Monitor industry trends and apply best practices from outside and internal Amazon L&D communities.
- Collaborate with subject matter experts (SMEs) and stakeholders to understand training needs.
- Evaluate existing training to identify opportunities to maximize the effectiveness of learning, through re-design.
- Scope, design, and develop training that is both engaging and informative.
- Managing content source files in shared libraries.
- Managing course content and training session scheduling within our Learning Management System (LMS).
- Maintaining and monitoring all course content, assessments, and reporting data within the LMS.
- Supporting continual process improvement to ensure we are building high-quality, scalable programs for our audiences.
- Leveraging technology to improve learners’ access to knowledge and provide just-in-time learning.
- Participating in a community of learning professionals to share best practices and identify emerging learning needs.
A day in the life
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams. You will have demonstrated project management experience and the organizational discipline to track and manage instructional design work on several complex projects simultaneously, while creating and improving blended learning solutions that fit our peculiar Amazon culture.
BASIC QUALIFICATIONS
- Knowledge of Adobe Creative Suite
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Knowledge of Photoshop, video editing, and related tools
- A minimum of a BS/BA degree + 5 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Proficient in Articulate Storyline and Articulate Rise
PREFERRED QUALIFICATIONS
- Experience working within a global company, with multi-country responsibilities
- Experience using data and metrics to measure impact and determine improvements
- Experience prioritizing and delivering projects on time in a fast-moving environment
- A MS/MA degree + 3 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Advanced Multi-media development in audio, video, and/or animation (e.g., Adobe Illustrator, Photoshop).
- Experience troubleshooting and repairing functionality of courses.
- Proficiency in the following instructional design methodologies: ADDIE (Analyze, Design, Develop, Implement, and Evaluate) Model, SAM (Successive Approximation Model) Model, and Performance Support.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 116,500.00 - 157,600.00 USD annually
USA, VA, Arlington - 129,500.00 - 175,100.00 USD annually
USA, WA, Bellevue - 129,500.00 - 175,100.00 USD annually
See All 113+ Mid Level Customer Experience Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level Customer Experience Supervisor Job Market
Who's Hiring
- JPMorganChase12
- Amazon10
- TikTok6
- TikTok USDS Joint Venture6
- T-Mobile2
Top Industries Hiring
- Technology & Software41
- Retail5
- Education5
- Fintech4
- Manufacturing4
Mid Level Customer Experience Supervisor Jobs: Frequently Asked Questions
How do I get a mid level customer experience supervisor job?
Position the experience you already have around ownership and outcomes, not just tasks. Highlight moments where you led a process improvement, resolved escalated issues independently, or coached peers. Applications that show measurable impact, such as reduced handle times or improved satisfaction scores, stand out at this level. Tailor your resume to the specific team size and channel mix each employer lists.
Which companies hire mid level customer experience supervisors?
Companies hiring mid level customer experience supervisors right now include JPMorganChase, Amazon, and TikTok, based on current listings on Migrate Mate as of November 2026. Hiring at this level is especially active among retailers, financial services firms, and high-growth consumer brands that need experienced supervisors to manage sizable frontline teams.
Are there remote mid level customer experience supervisor jobs?
Yes, though availability varies by employer and industry. About 25% of mid level customer experience supervisor openings are remote or hybrid as of November 2026, reflecting broad adoption of distributed support operations. Many remote roles still require occasional on-site presence for team meetings or performance reviews, so confirm the expectations before applying.
How do I move up to a mid level customer experience supervisor role?
Moving into a mid level role typically means demonstrating consistent ownership over your first few years, not just executing assigned tasks. Build a record of leading projects, coaching newer colleagues, and contributing to process improvements. Employers promoting from entry level look for people who have handled escalations independently, contributed to quality initiatives, and shown they can operate without constant supervision.
Which industries hire the most mid level customer experience supervisors?
Mid Level customer experience supervisor roles concentrate in Technology & Software, Retail, and Education, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their customer volumes, service complexity, and team sizes require experienced supervisors who can balance day-to-day operations with coaching and reporting responsibilities.