Mid Level Customer Support Administrator Jobs
Mid level customer support administrator jobs call for professionals ready to own escalation workflows, guide junior agents through complex cases, and improve processes without waiting for direction. Openings run across Technology & Software, Education, and Healthcare & Medical Services, with 22% remote or hybrid availability, and employers like Jobot, Infojini, and New York University hiring at this level now.
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INTRODUCTION
We are seeking a highly skilled Senior Oracle Database Administrator (DBA) to join our team. The ideal candidate will be responsible for the design, implementation, administration, and maintenance of Oracle databases. This role requires expertise in database performance tuning, high availability, security, and disaster recovery. The Senior Oracle DBA will work closely with developers, system administrators, and business stakeholders to ensure database systems are optimized, secure, and aligned with business needs.
ROLE AND RESPONSIBILITIES
Database Administration & Maintenance
- Install, configure, and upgrade Oracle databases (including RAC, ASM, and Data Guard).
- Monitor and optimize database performance, ensuring high availability and reliability.
- Perform backup, recovery, and disaster recovery planning using RMAN and other tools.
- Troubleshoot database-related issues, working closely with application and infrastructure teams.
Performance Tuning & Optimization
- Identify and resolve performance bottlenecks using tools like AWR, ADDM, and SQL Tuning Advisor.
- Optimize SQL queries and database indexing strategies for improved performance.
- Implement partitioning, compression, and other techniques to enhance efficiency.
Security & Compliance
- Implement database security policies, user access controls, and encryption techniques.
- Conduct regular security audits and vulnerability assessments.
High Availability & Disaster Recovery
- Configure and manage Oracle RAC, Data Guard, and GoldenGate for HA and replication.
- Develop and test disaster recovery plans, ensuring minimal downtime in case of failures.
Automation & Scripting
- Develop scripts using Shell, PL/SQL, or Python for database automation and monitoring.
- Implement Infrastructure as Code (IaC) solutions for database provisioning and maintenance.
Collaboration & Documentation
- Work with developers to optimize database schemas and queries.
- Document database architecture, configurations, and standard operating procedures.
- Provide mentorship and guidance to junior DBAs and support teams.
BASIC QUALIFICATIONS
- Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.
- Expertise in Oracle Cloud Infrastructure, Oracle 19c/21c, Oracle RAC, ASM, Data Guard, and Exadata.
- Strong knowledge of SQL, PL/SQL, and performance tuning techniques.
- Experience with Oracle Enterprise Manager (OEM) for monitoring and administration.
- Hands-on experience with Unix/Linux environments and shell scripting.
- Strong troubleshooting and problem-solving skills.
PREFERRED QUALIFICATIONS
- Knowledge of DevOps tools (Ansible, Terraform) for database automation.
- Exposure to NoSQL or other RDBMS (PostgreSQL, MySQL) is an advantage.
- Certifications such as Oracle Certified Professional (OCP) or Oracle Certified Master (OCM) are a plus.
COMPENSATION
- Salary Range: $101,500.00 - $169,100.00 per year
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
BENEFITS
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
EOE, including disability/vets
INTRODUCTION
We are seeking a highly skilled Senior Oracle Database Administrator (DBA) to join our team. The ideal candidate will be responsible for the design, implementation, administration, and maintenance of Oracle databases. This role requires expertise in database performance tuning, high availability, security, and disaster recovery. The Senior Oracle DBA will work closely with developers, system administrators, and business stakeholders to ensure database systems are optimized, secure, and aligned with business needs.
ROLE AND RESPONSIBILITIES
Database Administration & Maintenance
- Install, configure, and upgrade Oracle databases (including RAC, ASM, and Data Guard).
- Monitor and optimize database performance, ensuring high availability and reliability.
- Perform backup, recovery, and disaster recovery planning using RMAN and other tools.
- Troubleshoot database-related issues, working closely with application and infrastructure teams.
Performance Tuning & Optimization
- Identify and resolve performance bottlenecks using tools like AWR, ADDM, and SQL Tuning Advisor.
- Optimize SQL queries and database indexing strategies for improved performance.
- Implement partitioning, compression, and other techniques to enhance efficiency.
Security & Compliance
- Implement database security policies, user access controls, and encryption techniques.
- Conduct regular security audits and vulnerability assessments.
High Availability & Disaster Recovery
- Configure and manage Oracle RAC, Data Guard, and GoldenGate for HA and replication.
- Develop and test disaster recovery plans, ensuring minimal downtime in case of failures.
Automation & Scripting
- Develop scripts using Shell, PL/SQL, or Python for database automation and monitoring.
- Implement Infrastructure as Code (IaC) solutions for database provisioning and maintenance.
Collaboration & Documentation
- Work with developers to optimize database schemas and queries.
- Document database architecture, configurations, and standard operating procedures.
- Provide mentorship and guidance to junior DBAs and support teams.
BASIC QUALIFICATIONS
- Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.
- Expertise in Oracle Cloud Infrastructure, Oracle 19c/21c, Oracle RAC, ASM, Data Guard, and Exadata.
- Strong knowledge of SQL, PL/SQL, and performance tuning techniques.
- Experience with Oracle Enterprise Manager (OEM) for monitoring and administration.
- Hands-on experience with Unix/Linux environments and shell scripting.
- Strong troubleshooting and problem-solving skills.
PREFERRED QUALIFICATIONS
- Knowledge of DevOps tools (Ansible, Terraform) for database automation.
- Exposure to NoSQL or other RDBMS (PostgreSQL, MySQL) is an advantage.
- Certifications such as Oracle Certified Professional (OCP) or Oracle Certified Master (OCM) are a plus.
COMPENSATION
- Salary Range: $101,500.00 - $169,100.00 per year
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
BENEFITS
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
EOE, including disability/vets
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Find JobsMid Level Customer Support Administrator Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software28
- Education18
- Healthcare & Medical Services14
- Consulting & Professional Services14
- Construction & Real Estate9
Mid Level Customer Support Administrator Jobs: Frequently Asked Questions
How do I get a mid level customer support administrator job?
Position your experience around ownership, not just task completion. Highlight cases where you resolved escalations independently, improved a support process, or trained colleagues on procedures. Applications that show you reduced ticket volume, improved response times, or owned a customer communication project stand out. Tailor your resume to reflect accountability rather than a list of daily duties.
Which companies hire mid level customer support administrators?
Companies hiring mid level customer support administrators right now include Jobot, Infojini, and New York University, based on current listings on Migrate Mate as of November 2026. Hiring at this level is especially active among mid-size to enterprise employers in service-intensive industries where consistent customer experience requires experienced administrators to own the day-to-day operation.
Are there remote mid level customer support administrator jobs?
Yes, remote work is well established at this level. About 22% of mid level customer support administrator openings are remote or hybrid as of November 2026, reflecting employer confidence in placing experienced administrators outside a central office. Fully on-site roles still exist in industries where customer interactions or internal systems require physical presence.
How do I move up to a mid level customer support administrator role?
Moving from entry level to mid level takes deliberate skill-building over your first few years. Focus on owning complete support workflows rather than individual tickets, volunteering to mentor newer team members, and documenting process improvements you drove. Employers at this level look for a pattern of growing responsibility, measurable impact on customer satisfaction or efficiency, and comfort handling exceptions without escalating everything upward.
Which industries hire the most mid level customer support administrators?
Mid Level customer support administrator roles concentrate in Technology & Software, Education, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at the mid level because their customer bases are large, their support operations are complex, and they need experienced administrators to own quality and consistency rather than simply fill headcount.