Mid Level Technical Service Advisor Jobs

INTRODUCTION

Fairview Health Services has an immediate opening for an RN Triage Advisor to join our Oncology team! This position is approved for 0.01 FTE (casual, every two weeks) and works day shifts, with the opportunity to pick up additional shifts as available. A minimum of one shift per pay period is required. Shifts are 8 hours, typically scheduled between 7:00 a.m. and 5:00 p.m.

This role is primarily remote, providing telephone triage and clinical support to oncology patients. Training will be completed onsite, with the potential to transition to a primarily remote work arrangement upon successful completion of orientation and training. Occasional in-person attendance may be required for meetings, training updates, or departmental needs.

In accordance with the Minnesota State Board of Nursing Practice Act, the telephone nurses' primary responsibility is to independently triage telephone calls from clients. Using the nursing process, the triage nurse facilitates access to the health care system and/or negotiates a satisfactory resolution to the client's concern. The triage nurse is expected to work closely with providers, nurses, and other members of the organizations' staff by demonstrating effective communication, teaching, and negotiating skills. The telephone triage nurse is accountable for quality assessment; efficient management of care and client satisfaction, in collaboration with the health-care team and in accordance with the contracts agreed upon with non-Fairview owned entities and clients.

Responsibilities

• Independently Triage Phone Calls
• Acts in the role of patient and family advocate to assist them through the health care system.
• Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.

• Able to access MSDS software to assist employee with information regarding chemical spills, etc. in both emergent and non-emergent situations.

• Focus on Customers

• Maintains a customer driven professional attitude.
• Takes action to meet and exceed the needs of customers.

• Continuously implements strategies to improve customer satisfaction.

• Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
  • Partners with patient care giver in care/decision making.
  • Communicates in a respective manner.
  • Ensures a safe, secure environment.
  • Individualizes plan of care to meet patient needs.
  • Modifies clinical interventions based on population served.
  • Provides patient education based on assessment of learning needs of patient/care giver.
• Fulfills all organizational requirements.
  • Completes all required learning relevant to the role.
  • Complies with and maintains knowledge of all relevant laws, regulations, policies, procedures and standards.
• Fosters a culture of improvement, efficiency and innovative thinking.
• Performs other duties as assigned.

BASIC QUALIFICATIONS

• Associates Degree in Nursing
• 3 years or more years' experience
• MN Registered Nurse (RN) License
• WI Registered Nurse (RN) License Employee required to submit application for WI RN License within 30 Days
• WI Registered Nurse (RN) License Employee required to obtain WI RN License within 120 Days

PREFERRED QUALIFICATIONS

• Bachelors Degree in Nursing
• Basic Life Support (American Heart Assoc or Red Cross)

COMPENSATION

• $39.28 - $55.45 Hourly