Mid Level Client Operations Specialist Jobs
Mid level client operations specialist jobs call for professionals ready to own client workflows end to end, make judgment calls with minimal oversight, and guide junior teammates through complex processes. Openings run across Technology & Software, Banking & Financial Services, and Investment & Asset Management, with 36% remote or hybrid availability, and employers like JPMorganChase, Kestra Financial, and Gallagher hiring at this level now.
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Showing 5 of 265+ Mid Level Client Operations Specialist jobs
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Cosmetics Client Development Manager leads with passion and purpose, overseeing all aspects of the assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. They coach and support a team of Beauty Advisors, empowering them to consistently deliver exceptional, customer-centric service. By building strong connections with clients, understanding their beauty and style preferences, and leveraging deep product knowledge and artistry, the Client Development Manager creates meaningful and memorable experiences. Whether providing personalized consultations, helping customers discover the perfect product, or mentoring team members toward their goals, they bring a positive presence and a commitment to genuine hospitality that elevates the entire department.
What You Will Do
- Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team—creating a culture of hospitality where every interaction feels personal, polished, and memorable.
- Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand.
- Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention.
- Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.
- Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.
- Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
- Plan and execute business-driving events to meet department goals.
- Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.
- Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success.
- Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience.
- Ensure full compliance with hygiene and cleanliness standards.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement.
Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members.
Analytical Skills: Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives.
Communication: Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners.
Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across all levels and departments.
Creativity & Strategic Thinking: Ability to think both creatively and strategically to solve business challenges and identify growth opportunities.
Detail Orientation: High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals.
Collaboration: Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience.
Entrepreneurial Spirit: Demonstrates a proactive, ownership-driven mindset with a passion for driving results in a performance-based environment.
Coaching & Development: Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics.
Business & Service Orientation: Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals.
Problem Solving: Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment.
Adaptability: Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations.
Who You Are
- Relevant experience in retail, beauty, customer service, or leading teams; 3-5 years preferred
- This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
- Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
BEAUTY00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
In addition to hourly rate, may receive 3% - 3% on commission eligible net sales.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Cosmetics Client Development Manager leads with passion and purpose, overseeing all aspects of the assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. They coach and support a team of Beauty Advisors, empowering them to consistently deliver exceptional, customer-centric service. By building strong connections with clients, understanding their beauty and style preferences, and leveraging deep product knowledge and artistry, the Client Development Manager creates meaningful and memorable experiences. Whether providing personalized consultations, helping customers discover the perfect product, or mentoring team members toward their goals, they bring a positive presence and a commitment to genuine hospitality that elevates the entire department.
What You Will Do
- Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team—creating a culture of hospitality where every interaction feels personal, polished, and memorable.
- Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand.
- Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention.
- Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.
- Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.
- Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
- Plan and execute business-driving events to meet department goals.
- Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.
- Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success.
- Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience.
- Ensure full compliance with hygiene and cleanliness standards.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement.
Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members.
Analytical Skills: Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives.
Communication: Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners.
Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across all levels and departments.
Creativity & Strategic Thinking: Ability to think both creatively and strategically to solve business challenges and identify growth opportunities.
Detail Orientation: High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals.
Collaboration: Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience.
Entrepreneurial Spirit: Demonstrates a proactive, ownership-driven mindset with a passion for driving results in a performance-based environment.
Coaching & Development: Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics.
Business & Service Orientation: Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals.
Problem Solving: Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment.
Adaptability: Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations.
Who You Are
- Relevant experience in retail, beauty, customer service, or leading teams; 3-5 years preferred
- This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
- Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
BEAUTY00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
In addition to hourly rate, may receive 3% - 3% on commission eligible net sales.
See All 265+ Mid Level Client Operations Specialist Jobs
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Find JobsMid Level Client Operations Specialist Job Market
Who's Hiring
- JPMorganChase23
- Kestra Financial17
- Gallagher11
- Amazon8
- TikTok7
Top Industries Hiring
- Technology & Software72
- Banking & Financial Services30
- Investment & Asset Management22
- Consulting & Professional Services22
- Insurance14
Mid Level Client Operations Specialist Jobs: Frequently Asked Questions
How do I get a mid level client operations specialist job?
Position your experience around ownership, not just task completion. Hiring managers at this level want to see that you've managed client relationships independently, resolved escalations without supervision, and improved a process or workflow with measurable results. Tailor your resume to show scope, not just duties, and prepare to discuss specific decisions you made and the outcomes they drove.
Which companies hire mid level client operations specialists?
Companies hiring mid level client operations specialists right now include JPMorganChase, Kestra Financial, and Gallagher, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from organizations scaling their client-facing teams, including financial services firms, SaaS companies, healthcare administrators, and professional services groups that need operators who can run accounts with limited hand-holding.
Are there remote mid level client operations specialist jobs?
Yes, though availability varies by industry and employer. About 36% of mid level client operations specialist openings are remote or hybrid as of November 2026, reflecting sustained demand for experienced operators who can manage client relationships and cross-functional workflows without being on-site every day. Fully remote roles tend to favor candidates with demonstrated async communication skills and experience using CRM or project management platforms.
How do I move up to a mid level client operations specialist role?
Moving from entry level to mid level means building a record of independent ownership over time. Focus on taking on client accounts or projects with less oversight, volunteering to lead process improvements, and documenting the impact of your work in concrete terms. Deepening your familiarity with operations tools, data reporting, and cross-functional coordination accelerates that progression and signals readiness for the broader scope mid level roles require.
Which industries hire the most mid level client operations specialists?
Mid Level client operations specialist roles concentrate in Technology & Software, Banking & Financial Services, and Investment & Asset Management, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they manage large, recurring client relationships that require experienced operators to coordinate onboarding, renewals, and service delivery without constant escalation to senior staff.