Mid Level Customer Experience Team Lead Jobs
Mid level customer experience team lead jobs go to professionals ready to own end-to-end service initiatives, coach junior team members, and drive quality decisions with limited oversight. Openings cover on-site, remote, and hybrid settings across Technology & Software, Retail, and Education, with employers like JPMorganChase, Amazon, and TikTok hiring at this level now.
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Showing 5 of 113+ Mid Level Customer Experience Team Lead jobs
DESCRIPTION
Amazon is looking for a Learning Experience Designer to join the Workplace Health and Safety (WHS) Team. We’re not an average company and this is definitely not your average position. We’ll give you the opportunity to make a difference in safety capability building across the globe. Are you an extraordinary communicator who can translate complex information into clear, concise and appealing content? Amazon’s WHS team is looking for an experienced, self-motivated design manager who thrives in a fast-paced environment and has a background in instructional design and training development.
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams.
Key job responsibilities
- Work backwards with business and program teams to maximize leaner experience (LX), over end-to-end of Analysis-Design-Development-Implement-Evaluation (ADDIE) cycle.
- Develop, innovate, and own Learning Experience Design (LXD) strategy and roadmap to continuously raise the bar on the learner experience.
- Measure learning impact and continuously up-level program qualities.
- Monitor industry trends and apply best practices from outside and internal Amazon L&D communities.
- Collaborate with subject matter experts (SMEs) and stakeholders to understand training needs.
- Evaluate existing training to identify opportunities to maximize the effectiveness of learning, through re-design.
- Scope, design, and develop training that is both engaging and informative.
- Managing content source files in shared libraries.
- Managing course content and training session scheduling within our Learning Management System (LMS).
- Maintaining and monitoring all course content, assessments, and reporting data within the LMS.
- Supporting continual process improvement to ensure we are building high-quality, scalable programs for our audiences.
- Leveraging technology to improve learners’ access to knowledge and provide just-in-time learning.
- Participating in a community of learning professionals to share best practices and identify emerging learning needs.
A day in the life
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams. You will have demonstrated project management experience and the organizational discipline to track and manage instructional design work on several complex projects simultaneously, while creating and improving blended learning solutions that fit our peculiar Amazon culture.
BASIC QUALIFICATIONS
- Knowledge of Adobe Creative Suite
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Knowledge of Photoshop, video editing, and related tools
- A minimum of a BS/BA degree + 5 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Proficient in Articulate Storyline and Articulate Rise
PREFERRED QUALIFICATIONS
- Experience working within a global company, with multi-country responsibilities
- Experience using data and metrics to measure impact and determine improvements
- Experience prioritizing and delivering projects on time in a fast-moving environment
- A MS/MA degree + 3 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Advanced Multi-media development in audio, video, and/or animation (e.g., Adobe Illustrator, Photoshop).
- Experience troubleshooting and repairing functionality of courses.
- Proficiency in the following instructional design methodologies: ADDIE (Analyze, Design, Develop, Implement, and Evaluate) Model, SAM (Successive Approximation Model) Model, and Performance Support.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 116,500.00 - 157,600.00 USD annually
USA, VA, Arlington - 129,500.00 - 175,100.00 USD annually
USA, WA, Bellevue - 129,500.00 - 175,100.00 USD annually
DESCRIPTION
Amazon is looking for a Learning Experience Designer to join the Workplace Health and Safety (WHS) Team. We’re not an average company and this is definitely not your average position. We’ll give you the opportunity to make a difference in safety capability building across the globe. Are you an extraordinary communicator who can translate complex information into clear, concise and appealing content? Amazon’s WHS team is looking for an experienced, self-motivated design manager who thrives in a fast-paced environment and has a background in instructional design and training development.
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams.
Key job responsibilities
- Work backwards with business and program teams to maximize leaner experience (LX), over end-to-end of Analysis-Design-Development-Implement-Evaluation (ADDIE) cycle.
- Develop, innovate, and own Learning Experience Design (LXD) strategy and roadmap to continuously raise the bar on the learner experience.
- Measure learning impact and continuously up-level program qualities.
- Monitor industry trends and apply best practices from outside and internal Amazon L&D communities.
- Collaborate with subject matter experts (SMEs) and stakeholders to understand training needs.
- Evaluate existing training to identify opportunities to maximize the effectiveness of learning, through re-design.
- Scope, design, and develop training that is both engaging and informative.
- Managing content source files in shared libraries.
- Managing course content and training session scheduling within our Learning Management System (LMS).
- Maintaining and monitoring all course content, assessments, and reporting data within the LMS.
- Supporting continual process improvement to ensure we are building high-quality, scalable programs for our audiences.
- Leveraging technology to improve learners’ access to knowledge and provide just-in-time learning.
- Participating in a community of learning professionals to share best practices and identify emerging learning needs.
A day in the life
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams. You will have demonstrated project management experience and the organizational discipline to track and manage instructional design work on several complex projects simultaneously, while creating and improving blended learning solutions that fit our peculiar Amazon culture.
BASIC QUALIFICATIONS
- Knowledge of Adobe Creative Suite
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Knowledge of Photoshop, video editing, and related tools
- A minimum of a BS/BA degree + 5 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Proficient in Articulate Storyline and Articulate Rise
PREFERRED QUALIFICATIONS
- Experience working within a global company, with multi-country responsibilities
- Experience using data and metrics to measure impact and determine improvements
- Experience prioritizing and delivering projects on time in a fast-moving environment
- A MS/MA degree + 3 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Advanced Multi-media development in audio, video, and/or animation (e.g., Adobe Illustrator, Photoshop).
- Experience troubleshooting and repairing functionality of courses.
- Proficiency in the following instructional design methodologies: ADDIE (Analyze, Design, Develop, Implement, and Evaluate) Model, SAM (Successive Approximation Model) Model, and Performance Support.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 116,500.00 - 157,600.00 USD annually
USA, VA, Arlington - 129,500.00 - 175,100.00 USD annually
USA, WA, Bellevue - 129,500.00 - 175,100.00 USD annually
See All 113+ Mid Level Customer Experience Team Lead Jobs
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Find JobsMid Level Customer Experience Team Lead Job Market
Who's Hiring
- JPMorganChase12
- Amazon10
- TikTok6
- TikTok USDS Joint Venture6
- T-Mobile2
Top Industries Hiring
- Technology & Software41
- Retail5
- Education5
- Fintech4
- Manufacturing4
Mid Level Customer Experience Team Lead Jobs: Frequently Asked Questions
How do I get a mid level customer experience team lead job?
Position your experience around ownership, not just participation. Highlight projects where you led a process, resolved escalations independently, or coached a peer. Employers at this level want evidence you can manage competing priorities and improve team performance without constant direction. Tailor your resume to show measurable outcomes, such as improved resolution rates or reduced escalation volume, rather than listing daily tasks.
Which companies hire mid level customer experience team leads?
Companies hiring mid level customer experience team leads right now include JPMorganChase, Amazon, and TikTok, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including scaling startups building out their support structure, established retailers managing high-volume service teams, and technology companies expanding customer success operations.
Are there remote mid level customer experience team lead jobs?
Yes, remote and hybrid options are well represented at this level. About 25% of mid level customer experience team lead openings are remote or hybrid as of November 2026, reflecting how many organizations now manage distributed service teams. Roles that require coaching, quality monitoring, and cross-functional coordination have proven highly workable in remote settings for experienced leads.
How do I move up to a mid level customer experience team lead role?
Moving from entry level to mid level takes deliberate skill-building over time. Focus on deepening your expertise in customer service tools, escalation handling, and process improvement rather than just logging hours. Seek opportunities to mentor newer team members, own a workflow or queue, and document the impact of your contributions. Employers promoting into mid level roles look for consistent ownership and evidence of growing judgment.
Which industries hire the most mid level customer experience team leads?
Mid Level customer experience team lead roles concentrate in Technology & Software, Retail, and Education, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large, complex customer-facing operations that require experienced leads to maintain service quality, manage team performance, and handle the volume and variety that comes with an established customer base.