Mid Level Customer Care Team Leader Jobs
Mid level customer care team leader jobs go to professionals ready to own team performance end to end, coach frontline agents through real challenges, and make day-to-day decisions without waiting for a manager's sign-off. Openings run across on-site, hybrid, and remote settings in Healthcare & Medical Services, Manufacturing, and Technology & Software, with RH, Encompass Health, and Jobot hiring at this level now.
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What You'll Do:
ECS Limited is offering a unique opportunity for a talented and certified Field Services Team Leader to join our Baton Rouge team. We offer opportunities for professional development with additional incentives as you advance your skills and gain experience. The Team Leader is responsible for leading and managing a team of field technicians to ensure the successful execution of construction materials testing services. This role oversees daily operations, including scheduling, staffing, training, and quality control, while supporting project delivery and financial performance. The Team Leader serves as the primary leader for field staff, ensuring work is completed safely, accurately, and efficiently while maintaining a positive customer service attitude and demonstrating ECS Core Values.
Responsibilities
- Leads and supervises a team of construction materials testing technicians
- Manages day-to-day field operations, including scheduling and resource allocation
- Ensures projects are staffed with properly trained and qualified technicians
- Promotes and enforces safety policies and the proper use of PPE
- Manages field equipment calibration, maintenance, and inventory
- Communicates daily with technicians, project managers, and contractors
- Supports recruiting and staffing to maintain appropriate team levels
- Reviews field reports to ensure quality, accuracy, and timeliness
- Performs field testing, observation, and inspection as needed
- Supports Project Managers and Department leadership with project execution
- Participates in project meetings and client interactions
- Supports business development and client relationship activities
- May manage construction materials testing projects
- Performs other leadership, operational, and technical duties as assigned
Career Development
As your experience grows, ECS will:
- Support you in further enhancing your professional skills as a leader.
- Encourage continued participation in internal and external training programs and certification opportunities provided by organizations such as ACI, ASNT, AWS, ICC, NICET, NRCA, RCI, various State DOTs, WACEL, and others, as appropriate.
Required Qualifications
- 4 years of related experience
- High school diploma or GED required
- Maintain basic certifications and any advanced certifications necessary for the work performed as per the ECS Technician Certification Policy
- If driving for or on behalf of any ECS subsidiary, a valid driver's license is required
- Strong professional communication skills (verbal and written)
- Dependable, self-motivated, and detail-oriented
- Strong understanding of construction materials testing principles and standards
- Ability to evaluate test results for specification compliance
- Strong organizational and operational management skills
- Ability to lead teams and manage multiple priorities
- Proficiency with electronic devices and MS Office
- Knowledge of company systems, procedures, and workflows
- Ability to coordinate field activities and staffing effectively
- Must be able to occasionally lift a minimum of 85 pounds
- Knowledge of ECS systems and procedures is a plus
Military Qualifications
The following US Military ranks will qualify for this position IF they also meet the education and certification requirements from the above section titled "Required Qualifications":
- E-5
Who We Are:
ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and building science + infrastructure consulting services. We are employee-owned with more than 3,200 employees in 125 offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #144 in Engineering News-Record’s Top 200 Environmental Firms (October 2026) and #38 in Zweig Group’s Hot Firm List (June 2026).
ECS is an Equal Opportunity Employer. To learn more, click here.
What You'll Do:
ECS Limited is offering a unique opportunity for a talented and certified Field Services Team Leader to join our Baton Rouge team. We offer opportunities for professional development with additional incentives as you advance your skills and gain experience. The Team Leader is responsible for leading and managing a team of field technicians to ensure the successful execution of construction materials testing services. This role oversees daily operations, including scheduling, staffing, training, and quality control, while supporting project delivery and financial performance. The Team Leader serves as the primary leader for field staff, ensuring work is completed safely, accurately, and efficiently while maintaining a positive customer service attitude and demonstrating ECS Core Values.
Responsibilities
- Leads and supervises a team of construction materials testing technicians
- Manages day-to-day field operations, including scheduling and resource allocation
- Ensures projects are staffed with properly trained and qualified technicians
- Promotes and enforces safety policies and the proper use of PPE
- Manages field equipment calibration, maintenance, and inventory
- Communicates daily with technicians, project managers, and contractors
- Supports recruiting and staffing to maintain appropriate team levels
- Reviews field reports to ensure quality, accuracy, and timeliness
- Performs field testing, observation, and inspection as needed
- Supports Project Managers and Department leadership with project execution
- Participates in project meetings and client interactions
- Supports business development and client relationship activities
- May manage construction materials testing projects
- Performs other leadership, operational, and technical duties as assigned
Career Development
As your experience grows, ECS will:
- Support you in further enhancing your professional skills as a leader.
- Encourage continued participation in internal and external training programs and certification opportunities provided by organizations such as ACI, ASNT, AWS, ICC, NICET, NRCA, RCI, various State DOTs, WACEL, and others, as appropriate.
Required Qualifications
- 4 years of related experience
- High school diploma or GED required
- Maintain basic certifications and any advanced certifications necessary for the work performed as per the ECS Technician Certification Policy
- If driving for or on behalf of any ECS subsidiary, a valid driver's license is required
- Strong professional communication skills (verbal and written)
- Dependable, self-motivated, and detail-oriented
- Strong understanding of construction materials testing principles and standards
- Ability to evaluate test results for specification compliance
- Strong organizational and operational management skills
- Ability to lead teams and manage multiple priorities
- Proficiency with electronic devices and MS Office
- Knowledge of company systems, procedures, and workflows
- Ability to coordinate field activities and staffing effectively
- Must be able to occasionally lift a minimum of 85 pounds
- Knowledge of ECS systems and procedures is a plus
Military Qualifications
The following US Military ranks will qualify for this position IF they also meet the education and certification requirements from the above section titled "Required Qualifications":
- E-5
Who We Are:
ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and building science + infrastructure consulting services. We are employee-owned with more than 3,200 employees in 125 offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #144 in Engineering News-Record’s Top 200 Environmental Firms (October 2026) and #38 in Zweig Group’s Hot Firm List (June 2026).
ECS is an Equal Opportunity Employer. To learn more, click here.
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Mid Level Customer Care Team Leader Jobs: Frequently Asked Questions
How do I get a mid level customer care team leader job?
Position yourself around ownership, not just participation. Highlight moments where you led a team through a difficult period, improved a customer satisfaction metric, or redesigned a support process. Applications that show measurable impact on team performance and queue management stand out. Tailor your resume to emphasize the breadth of what you have personally driven, not just the tasks you completed alongside others.
Which companies hire mid level customer care team leaders?
Companies hiring mid level customer care team leaders right now include RH, Encompass Health, and Jobot, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including large consumer brands, regional service businesses, and high-growth companies scaling their support operations.
Are there remote mid level customer care team leader jobs?
Yes, though availability varies by employer and industry. About 19% of mid level customer care team leader openings are remote or hybrid as of November 2026, reflecting the continued growth of distributed support teams. Fully remote roles often require stronger asynchronous communication skills and experience managing agents across different time zones or locations.
How do I move up to a mid level customer care team leader role?
Moving into a mid level customer care team leader role takes deliberate skill-building over your first few years in customer support or team lead work. Focus on taking on more complex escalations, volunteering to coach newer agents, and driving small process improvements you can point to with results. Employers promoting or hiring into this level look for evidence that you have expanded your scope beyond your own queue and started influencing team outcomes.
Which industries hire the most mid level customer care team leaders?
Mid Level customer care team leader roles concentrate in Healthcare & Medical Services, Manufacturing, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large, high-volume customer support operations where consistent team leadership directly affects retention, resolution rates, and overall customer experience scores.