Mid Level Call Center Specialist Jobs
Mid level call center specialist jobs go to professionals ready to own complex customer interactions, mentor newer agents, and improve team processes with minimal supervision. Across on-site, remote, and hybrid settings in Healthcare & Medical Services, Food & Beverage, and Law & Legal Services, employers like Davidson's, Summa Health, and Zest Health App are hiring at this level now.
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See related jobsDo you have a keen sense of people and the desire to help drive the strategic and tactical direction of a sales team? If so, we encourage you to join our industry-leading team. Davidson’s is a 90 years young innovative leader in firearms distribution recognized for its excellence in customer service, product offerings and financial stability.
Position Overview
As an integral member of the Sales Management Team, the Call Center Sales Manager will be responsible for directing our Sales Coaches and our teams of Account Executives to meet their goals by delivering our sales methodology, recognizing selling opportunities and buying clues, and developing and nurturing long-term customer relationships. You will also work alongside our Sales Coaches to mentor and motivate our Account Executives. Additionally, you will help guide the Sales Management Team in developing strategic plans based on metrics, business data, and market trends. We operate in a fast-paced and dynamic environment.
This position is located at our Call Center in Prescott, Arizona. This position requires your presence onsite and is not remote.
Sales Manager Responsibilities include
- Mentoring and motivating Account Executives and Sales Coaches towards goal achievement while fostering a culture of growth and teamwork
- Leading morning sales meetings with the Account Executives by discussing current sales promotions, effective strategies, market and product awareness, and providing performance feedback
- Overseeing the management of our key customer accounts
Sales Manager Pay and Benefits
Davidsons is a business casual environment that offers a generous benefits compensation package including a starting pay range of $90k to $100k commensurate with your experience in addition to our voluntary benefits which include family Medical, Dental, and Vision coverages as well as supplemental life insurance, flexible spending accounts, short-term/ long-term disability plans, pet insurance, cash benefit plans, and a 401(k) retirement plan with a generous match!
About Davidsons
Founded in 1932, Davidsons has grown into one of the nation’s top firearms wholesalers. Headquartered in Prescott, Arizona it proudly distributes over 90 brands of firearms and related products to dealers nationwide.
Davidsons is an equal opportunity employer, dedicated to promoting a culturally diverse workforce. All qualified applicants will receive consideration for employment without regards to race, color, religion, gender, or national origin.
All offers of employment are conditional on candidates being at least 21 years of age and able to pass pre-employment drug testing and a criminal background check.
To apply for this position, reply to the ad with your cover letter and resume via email to hr@davidsonsinc.com.
To learn more about career opportunities at Davidsons, click on the CAREERS link on GalleryofGuns.com
Requirements:Sales Manager Position Requirements
- Superior skills in the analysis and interpretation of regional sales and market data
- Experience with customer relationship management (CRM) software systems
- Five (5) or more years of related business-to-business sales management experience
- An advanced proficiency with Microsoft Office
The ideal Sales Manager candidate would also possess
- Knowledge of the firearms and the firearms industry including retail firearms sales experience
- Broad experience in business-to-business sales environments
- Flexible approach with the ability to maintain a professional demeanor at all times
- A superior ability to communicate professionally and effectively to all levels of the organization and customers
Do you have a keen sense of people and the desire to help drive the strategic and tactical direction of a sales team? If so, we encourage you to join our industry-leading team. Davidson’s is a 90 years young innovative leader in firearms distribution recognized for its excellence in customer service, product offerings and financial stability.
Position Overview
As an integral member of the Sales Management Team, the Call Center Sales Manager will be responsible for directing our Sales Coaches and our teams of Account Executives to meet their goals by delivering our sales methodology, recognizing selling opportunities and buying clues, and developing and nurturing long-term customer relationships. You will also work alongside our Sales Coaches to mentor and motivate our Account Executives. Additionally, you will help guide the Sales Management Team in developing strategic plans based on metrics, business data, and market trends. We operate in a fast-paced and dynamic environment.
This position is located at our Call Center in Prescott, Arizona. This position requires your presence onsite and is not remote.
Sales Manager Responsibilities include
- Mentoring and motivating Account Executives and Sales Coaches towards goal achievement while fostering a culture of growth and teamwork
- Leading morning sales meetings with the Account Executives by discussing current sales promotions, effective strategies, market and product awareness, and providing performance feedback
- Overseeing the management of our key customer accounts
Sales Manager Pay and Benefits
Davidsons is a business casual environment that offers a generous benefits compensation package including a starting pay range of $90k to $100k commensurate with your experience in addition to our voluntary benefits which include family Medical, Dental, and Vision coverages as well as supplemental life insurance, flexible spending accounts, short-term/ long-term disability plans, pet insurance, cash benefit plans, and a 401(k) retirement plan with a generous match!
About Davidsons
Founded in 1932, Davidsons has grown into one of the nation’s top firearms wholesalers. Headquartered in Prescott, Arizona it proudly distributes over 90 brands of firearms and related products to dealers nationwide.
Davidsons is an equal opportunity employer, dedicated to promoting a culturally diverse workforce. All qualified applicants will receive consideration for employment without regards to race, color, religion, gender, or national origin.
All offers of employment are conditional on candidates being at least 21 years of age and able to pass pre-employment drug testing and a criminal background check.
To apply for this position, reply to the ad with your cover letter and resume via email to hr@davidsonsinc.com.
To learn more about career opportunities at Davidsons, click on the CAREERS link on GalleryofGuns.com
Requirements:Sales Manager Position Requirements
- Superior skills in the analysis and interpretation of regional sales and market data
- Experience with customer relationship management (CRM) software systems
- Five (5) or more years of related business-to-business sales management experience
- An advanced proficiency with Microsoft Office
The ideal Sales Manager candidate would also possess
- Knowledge of the firearms and the firearms industry including retail firearms sales experience
- Broad experience in business-to-business sales environments
- Flexible approach with the ability to maintain a professional demeanor at all times
- A superior ability to communicate professionally and effectively to all levels of the organization and customers
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Mid Level Call Center Specialist Jobs: Frequently Asked Questions
How do I get a mid level call center specialist job?
Position your experience around ownership and outcomes, not just task completion. Highlight calls you resolved independently, processes you improved, or teammates you guided. Tailor your resume to show metrics like customer satisfaction scores, resolution rates, or handle times. Employers at this level want candidates who demonstrate judgment and consistency, so lead with specific accomplishments rather than general duties.
Which companies hire mid level call center specialists?
Companies hiring mid level call center specialists right now include Davidson's, Summa Health, and Zest Health App, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from organizations large enough to need experienced agents who can work independently and support team performance without constant management oversight.
Are there remote mid level call center specialist jobs?
Yes, remote and hybrid options are widely available at this level. About 0% of mid level call center specialist openings are remote or hybrid as of November 2026, reflecting strong employer demand for experienced agents who can deliver results without in-person supervision. Filtering by work setting on Migrate Mate helps you target the arrangement that fits your situation.
How do I move up to a mid level call center specialist role?
Moving from entry level to mid level takes consistent performance plus deliberate skill-building. Focus on mastering your current tools, taking on harder call types, and volunteering for quality review or onboarding tasks. Demonstrating that you can handle escalations, spot workflow gaps, and coach newer colleagues signals readiness for mid level responsibilities and builds the credibility employers look for when promoting or hiring at this tier.
Which industries hire the most mid level call center specialists?
Mid Level call center specialist roles concentrate in Healthcare & Medical Services, Food & Beverage, and Law & Legal Services, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at this level because they handle high call volumes, serve broad customer bases, and need experienced specialists who can resolve complex issues and maintain service quality without close supervision.