Mid Level Client Success Manager Jobs
Mid level client success manager jobs go to professionals ready to own client portfolios end to end, guide junior teammates, and shape retention strategies with limited oversight. Openings run across Technology & Software, Consulting & Professional Services, and Healthcare & Medical Services, with 57% of roles remote or hybrid, and employers like MPOWERHealth, FIS, and TTEC hiring at this level now.
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Showing 5 of 74+ Mid Level Client Success Manager jobs
Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.
YOUR IMPACT
You will have a broad range of responsibilities, primarily focusing on leading post-sales engagement.
This includes collaborating closely with McKinsey’s client development, operations, and advisory teams to ensure the successful delivery of our solutions and managing ongoing client activities.
You will optimize onboarding processes, training, communications, and user adoption strategies, adapting to changing needs throughout the client lifecycle. Building and maintaining meaningful relationships with a portfolio of clients and internal teams is crucial to demonstrate the value of Intelligent Diligence Applications (IDA’s) offerings and a key part of your role, with the expectation to regularly share additional use cases, identify expansion opportunities, and drive product adoption and satisfaction.
Your role also involves leading innovative efforts to broaden client impact and proactively deliver client engagement activities such as workshops, trainings, business reviews, and strategic outreach, particularly introducing new capabilities. You will address and lead the resolution of issues related to adoption, business operations, and client relationships, acting as a client advocate within the team and the broader firm.
Furthermore, you will deliver thought leadership by staying abreast of client needs, industry trends, and competitor offerings. This involves building and optimizing client delivery and development strategies, contributing ideas, and spearheading the implementation of new product development, marketing, and operational enhancements. You will also lead the contract extension and renewal process, serving as the main point of contact for all contractual and billing matters. Your position requires a willingness to travel 10-30% of the time, accommodating the needs of our diverse client base, global team, and ensuring the highest level of service and engagement.
IDA is part of the McKinsey Private Capital Practice. You will be based in [Atlanta/Boston/Dallas] but also work with colleagues across the globe. You’ll enable sophisticated investment strategies and corporate value creation through IDA, a cloud-based research and capital allocation application, in combination with other GenAI-enabled assets.
IDA empowers our clients to research industries, products, and companies and execute deals. We combine the most cutting-edge genAI technologies to McKinsey’s broader offerings to make category dominant value for our clients. Its mix of intuitive technology, proprietary data, and McKinsey business advisory enables clients to perform fast and powerful research, screen opportunities, execute deals, and monitor and generate value creation in their portfolios.
You will partner directly with our client leaders, collaborate with c-suite executives and work directly with our own internal client service teams to help shape strategy and build our holistic approach to client experience. You will have the opportunity to engage with a wide array of clients across industries and will have access to McKinsey’s world class training programs and experts to develop deep transformation expertise and best-in-class business acumen.
YOUR GROWTH
Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
YOUR QUALIFICATIONS AND SKILLS
Undergraduate degree with an excellent academic record; MBA/graduate degree a plus
3+ years of account management, client relationship management or pre-sales experience in a consultative product or services environment; prior consulting experience desirable but not required
Experience with SaaS, CRM and/or digital products is required; experience in project management, program management or change management is desirable
Relationship management skills; able to manage key stakeholders, both internally and with clients
Strong entrepreneurial drive and sense of ownership
Commitment to delivering exceptional results
A proactive desire to solve new problems and a coachable attitude
Readiness to experiment, radiate learnings, and build playbooks from such iteration to further scale impact
10-30% travel time during some seasons of the year
Clear oral and written communication skills to present complex value propositions to senior client executives
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Find JobsMid Level Client Success Manager Job Market
Who's Hiring
- MPOWERHealth4
- FIS2
- TTEC2
- 84.51Ëš2
- EVERSANA2
Top Industries Hiring
- Technology & Software16
- Consulting & Professional Services13
- Healthcare & Medical Services6
- Marketing & Advertising3
- Biotechnology & Pharmaceuticals2
Mid Level Client Success Manager Jobs: Frequently Asked Questions
How do I get a mid level client success manager job?
Position yourself around ownership, not just task completion. Highlight accounts you managed independently, renewals you drove, and any cross-functional work where you influenced outcomes. Applications that quantify retention rates, expansion revenue, or customer health score improvements stand out. Tailor your resume to show you operate with autonomy, communicate proactively, and have handled complex client relationships without close supervision.
Which companies hire mid level client success managers?
Companies hiring mid level client success managers right now include MPOWERHealth, FIS, and TTEC, based on current listings on Migrate Mate as of July 2026. At this experience level, hiring comes from a mix of growth-stage SaaS companies building out their CS teams and larger enterprises adding depth to existing client success functions.
Are there remote mid level client success manager jobs?
Yes, and the share is substantial. About 57% of mid level client success manager openings are remote or hybrid as of July 2026, making this one of the more flexible roles at this career stage. Most fully remote positions still expect candidates to join client calls across time zones and occasionally travel for onsite business reviews.
How do I move up to a mid level client success manager role?
Growth into mid level typically happens when you shift from executing tasks assigned by others to owning outcomes on your own accounts. Build that track by taking on harder accounts, volunteering to lead onboarding projects, and documenting the business impact of your work in measurable terms. Employers weigh demonstrated ownership of a full client lifecycle, along with the ability to mentor newer teammates, more than tenure alone.
Which industries hire the most mid level client success managers?
Mid Level client success manager roles concentrate in Technology & Software, Consulting & Professional Services, and Healthcare & Medical Services, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because their products require ongoing customer education, usage adoption, and relationship management that junior staff alone cannot handle at scale.