Clinical Account Manager Jobs in Oklahoma

Job Summary:

The Clinical Manager is responsible for the direct management of the interdisciplinary team and the home health care processes which includes clinical, financial and quality outcomes. Directly supervises the home care staff. Oversees and directs patient care, case management and documentation of all patient care services. Assists with the development of quality care and customer satisfaction. Identifies and supports performance improvement initiatives. Is knowledgeable and supportive of regulatory compliance requirements for State, Medicare and Joint Commission Standards. Responsible for the oversight of all patient care services and personnel. Provides direction, orientation and evaluation of all assigned employees. Facilitates clinical management of staff, which includes supporting and supervising home visits and admissions. Responsible for oversight of referrals and admissions including assignment of care to appropriate disciplines and clinicians based on the patients' home care needs. Promotes teamwork and collaboration among all staff and is supportive of integrated care team to promote a culture of accountability. Acts as a role model in operationalizing the organizational mission, vision, strategic plan and customer service excellence.

Minimum Qualifications:

Has completed the basic professional curricula of a school of nursing as approved and verified by a state board of nursing, and holds or is entitled to hold a diploma or degree therefrom. Bachelor's of Science in Nursing preferred.

Licensure, Registration and/or Certification:

Valid multi-state or State of Oklahoma Registered Nurse License.

Work Experience:

At least one year nursing experience in an acute care and one year in the home health setting. Prefer previous supervisory experience.

Knowledge, Skills and Abilities:

- Ability to supervise, lead, and collaborate the activities of a team to ensure excellent patient care and reimbursement.
- Ability to train multiple team members in different disciplines.
- Working knowledge and ability to learn computer applications as needed to ensure maximum performance and reporting.
- Ability to lead by example, promoting the mission and values of SFHS.

Essential Functions and Responsibilities:

- Accountability for team performance/quality care for field staff.
- Working understanding of regulatory rules, regulations, and team compliance with those measures.
- Fiscal responsibility to maximize reimbursement via budget expectation and agency goals.
- Responsible to correct oversights.
- Ensures start of care assessment is detailed and accurate in data collection for correct score to be developed.
- Ensures final payment for services is accurate and adjustments made for full reimbursement.
- Assists in the interviewing and hiring of new employees.
- Provides, trains, and encourages superior customer service to physicians, patients, community resources, and staff; by responsibly ensuring productivity, patient care, staff clinical competency, documentation, patient outcomes, and financial oversight.
- Coordinates patient referrals.
- Collaborates with the physician, referral source, Director of Home Health, and staff in decisions regarding eligibility and suitability for home care services.
- Assists with and coordinates training of appropriate staff and conducts performance evaluations of team to ensure quality care, compliance, and fiscal responsibility.
- Makes patient and personnel assignments.
- Supervises, develops, and schedules the patient referrals; according to agency policies, procedures, and standards with the support of the agency scheduler.
- Coordinates patient care.
- Develops, implements, and updates the patient's individualized plan of care.
- Acts as a consultant and resource for issues related to patient care, including infection control, prevention, and education.
- Directs all Home Health care services provided by the interdisciplinary team to ensure patients' needs are continually assessed and the plan of care is developed to meet the needs of the patients with the appropriate level(s) of services, supervising the implementation, coordination, reassessment, evaluation and termination of care plans and service(s).
- Supports agency/hospital goals through actively participating in agency QAPI program designed to improve quality and continuity of patient centered care.
- Guides the development and changes to policies and procedures of the agency.
- Supports agency by seeing patients in the field as needed.
- Identifies clinical problem areas and documents deficiencies in a proactive approach to the Director of Home Health.
- Identifies clinical and cost outcomes that improve safety, effectiveness, timeliness, efficiency, quality, and patient centered care.

Decision Making:

The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from supervisor.

Working Relationship:

Direct Supervision of others - No. of people supervised: (8-12). Prepares and gives performance evaluations. Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions:

None.

Supplemental Information:

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Location:

Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability