Cloud Support Engineer Jobs in New York

Experience

Experienced Professionals

LOCATION

New York

FOCUS

IT Support

BUSINESS

Point72

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

What you’ll do

• Own day-to-day operational responsibility for the stability, performance, and scalability of our enterprise block, file, and object storage platforms, shaping how storage supports business-critical workloads
• Build scalable automation and tooling using scripting and configuration management to eliminate manual tasks, accelerate provisioning, and standardize configuration at scale
• Drive proactive monitoring, capacity planning, and performance analysis to surface trends, remediate risks, and optimize cost and utilization
• Install, configure, upgrade, and optimize storage systems and firmware to meet evolving workload requirements and lead hardware refresh and upgrade projects
• Troubleshoot and resolve complex production incidents, lead root cause analysis, and implement durable corrective actions to minimize downtime
• Collaborate with global support teams to ensure seamless 24x7 coverage, effective handoffs, and ongoing skill development across the support organization
• Partner with infrastructure, database, cloud, and application teams to align priorities, validate performance, and deliver storage-related projects end-to-end
• Maintain and evolve operational documentation, runbooks, and standard operating procedures to promote consistency and rapid knowledge transfer
• Manage incident response and stakeholder communication for storage-related outages, producing post-incident reports and driving continuous improvement

What’s required

• Minimum 5 years of hands-on experience managing enterprise storage platforms across production environments
• Demonstrated experience with block storage technologies, file storage, and object storage
• Proven scripting and automation skills using Bash, Python, and Ansible to automate operational tasks and deploy configuration changes at scale
• Direct experience with data protection technologies including Rubrik, Cohesity, and Data Domain, and with supporting backup, recovery, and disaster recovery workflows
• Hands-on experience installing, configuring, upgrading, and optimizing enterprise storage systems and firmware in production environments
• Proven incident management and troubleshooting experience resolving complex storage issues under production pressure and restoring service rapidly
• Demonstrated ability to collaborate with infrastructure, database, cloud, and application teams globally
• Willingness to work in shifts, including weekends, participate in on-call rotations, and work from our New York office as needed
• Excellent written and verbal communication skills, strong documentation practices, and the ability to translate technical issues for non-technical stakeholders
• Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth.

The annual base salary range for this role is $150,000-$200,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.