Collections Team Lead Jobs
Collections Team Lead jobs are open across consumer finance, healthcare revenue cycle, banking, and debt management agencies, at levels from first-time lead to senior supervisor, with specializations in third-party collections, early-stage delinquency, and commercial accounts. See the openings below and apply to the ones that match your experience.
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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
*** To be considered for this position candidates must reside in Montgomery County or Bucks County ***
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW (Job Overview):
When you join our team, you will be utilizing your leadership & healthcare/customer service skills to support our mobile blood drive operation teams. As a team lead/charge, you will coach, mentor, instruct, and be a point of resource for our blood collection staff while performing blood collection duties in the communities.
The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Lead the team and drive for results through excellent customer service
Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization
Work as a lead/charge at the mobile blood drives within the community and conduct phlebotomy
Able to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects and meets regulatory requirements
Standard Schedule ( Montgomery County, Pennsylvania ):
Variable work schedule
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
Schedule is provided two to three weeks in advance
Pay Information:
Starting rate $24.87/hour.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
Associates Degree or equivalent combination of education and related experience (18 months to four years of work experience in a related field) is required
Minimum 1 year leadership experience in environments with public interaction required.
Phlebotomy experience is required.
Customer service experience, effective verbal communication and public relations skills are required.
A current valid driver's license and a good driving record is required.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
Basic computer skills are required. Must be proficient with Microsoft office applications.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
Prior leadership experience in healthcare settings
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to
make your career a force for good!
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us—Where your Career is a Force for Good!
Job Description:
*** To be considered for this position candidates must reside in Montgomery County or Bucks County ***
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW (Job Overview):
When you join our team, you will be utilizing your leadership & healthcare/customer service skills to support our mobile blood drive operation teams. As a team lead/charge, you will coach, mentor, instruct, and be a point of resource for our blood collection staff while performing blood collection duties in the communities.
The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Lead the team and drive for results through excellent customer service
Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization
Work as a lead/charge at the mobile blood drives within the community and conduct phlebotomy
Able to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects and meets regulatory requirements
Standard Schedule ( Montgomery County, Pennsylvania ):
Variable work schedule
To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
Schedule is provided two to three weeks in advance
Pay Information:
Starting rate $24.87/hour.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
Associates Degree or equivalent combination of education and related experience (18 months to four years of work experience in a related field) is required
Minimum 1 year leadership experience in environments with public interaction required.
Phlebotomy experience is required.
Customer service experience, effective verbal communication and public relations skills are required.
A current valid driver's license and a good driving record is required.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
Basic computer skills are required. Must be proficient with Microsoft office applications.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
Prior leadership experience in healthcare settings
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
Medical, Dental, and Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting 15 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% company match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to
make your career a force for good!
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
Collections Team Lead Jobs by Experience Level
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Find Collections Team Lead JobsCollections Team Lead Job Market
Who's Hiring
Top Industries Hiring
- Insurance
What Employers Look For
The qualifications that appear most often in collections team lead jobs.
- Two or more years of experience in a collections or accounts receivable role
- Demonstrated experience supervising, coaching, or mentoring collections agents
- Working knowledge of the Fair Debt Collection Practices Act and relevant compliance standards
- Proficiency with collections management software or customer relationship management platforms
- Strong verbal communication skills for handling escalated debtor interactions and team coaching
- High school diploma or equivalent required, with an associate or bachelor's degree preferred by many employers
Tips for Your Collections Team Lead Job Search
Quantify your team's recovery results
Collections resumes that land interviews show concrete recovery rates, portfolio sizes managed, and agent headcounts supervised. If you led a team of eight handling auto deficiency accounts, say so explicitly rather than listing generic leadership duties.
Apply early to roles that fit
Migrate Mate lists collections team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by compliance focus
Filter for openings that name Fair Debt Collection Practices Act (FDCPA) or state-specific regulations in the requirements. Employers who list compliance expectations explicitly tend to offer structured training and clearer advancement paths for leads.
Tailor your resume to the portfolio type
Third-party debt buyers, first-party creditors, and medical billing departments each want different experience signals. Match your resume's language to the specific portfolio type in the posting, whether that's charged-off credit card, medical AR, or student loan collections.
Prepare for a mock coaching scenario
Many collections team lead interviews include a role-play where you coach a struggling collector through a live call. Practice delivering feedback that is specific, non-punitive, and tied to call metrics rather than vague encouragement.
Negotiate on-call and scheduling terms early
Collections operations often run extended or weekend hours. Before accepting an offer, clarify shift coverage expectations, overtime policies, and whether the team lead role carries on-call responsibilities so there are no surprises after your start date.
Collections Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most collections team leads?
The most active employers for collections team leads right now are American Red Cross, GPRS, and Optum, and the most openings are in Texas, Pennsylvania, and Ohio, based on current listings on Migrate Mate as of November 2026. Healthcare revenue cycle companies and consumer finance lenders tend to post the highest volumes year-round.
How many collections team lead jobs are remote?
About 83% of collections team lead openings are fully remote or hybrid as of November 2026, with availability varying by employer and portfolio type. Early-stage and inbound collections operations tend to offer the most remote flexibility, while field-based or legal collections roles are more commonly on-site.
How do you become a collections team lead?
Start by building a consistent performance record as an individual collector, focusing on call quality scores, recovery rates, and compliance adherence. Take on informal mentoring responsibilities when they arise, since employers promote agents who already coach peers. Once you're applying for lead roles, be ready to describe how you've handled escalations, motivated low performers, and tracked team metrics in previous positions.
Can I get a collections team lead job with limited supervisory experience?
Yes, many employers will consider candidates who have strong individual collections performance even if they haven't held a formal lead title. Highlight any time you trained new hires, covered for a supervisor, ran team huddles, or took ownership of a project. Smaller agencies and medical billing departments are especially open to promoting high-performing collectors into their first lead role.
What does the collections team lead interview process look like?
Most processes run two to three rounds. The first is a phone or video screen covering your collections background and compliance knowledge. The second is a deeper interview focused on leadership scenarios, often including a role-play where you coach a struggling agent or handle a difficult debtor call. Final rounds may involve a conversation with an operations manager or a brief assessment of your familiarity with call center metrics.
Where can I find and apply to collections team lead jobs?
You can find and apply to collections team lead jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level and industry focus, then apply directly to each opening that fits.
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