Customer Success Jobs at Akamai Technologies with Visa Sponsorship
Akamai Technologies hires Customer Success professionals to support enterprise clients across its global CDN, security, and cloud platform portfolio. The company has an established process for sponsoring work visas in this function, making it a realistic target for international candidates with client-facing, technical account management, or post-sales experience.
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Would you enjoy working on a wide range of technical challenges for our customers?
Are you passionate about cutting edge technology and what it can do for customers?
Join our North America Pre-Sales Team!
Our field hunting team is an experienced group of Internet technologists. The team works with prospects and customers who find value in web performance, media or cyber security solutions for scale, reliability, performance and security. The team focuses on maintaining highest quality customer service and applying industry best practices to cutting-edge solutions.
Partner with the best
In this role, you will leverage your technical expertise to find the best-fit solutions for prospects to support the long-term success of the customer. Collaborating with sales partners, you'll facilitate product adoption and account growth with a winning mindset for Akamai and our customers.
As a Senior Solutions Engineer, you will be responsible for:
- Creating sales opportunities by managing the pre-sales technical process and demonstrating Akamai's technology to customers.
- Managing the technical proposal process and ensuring all technical information and recommendations addressing customer requirements are accurate.
- Tracking account activity for business analysis and reporting, designing technical solutions to meet our customer's needs.
- Leading sales activities such as Technical Demos and Proof of Concepts (POC's).
- Maximizing customer satisfaction based on the customer's needs and business requirements.
Do What You Love
To be successful in this role you will:
- Have 8yrs of experience and a Bachelor's degree in computer science, Engineering, Management Information Systems, or another related field
- Have experience working in a customer-facing or consulting role in technical presales/sales engineering/post-sales.
- Demonstrate understanding of the internet, including but not limited to technologies like TCP/IP, DNS, HTTP(S), APIs etc.
- Have experience or an interest in working with DevOps, Media or Internet Security
- Have excellent written, verbal and presentation skills including communicating complex technical content to a range of audiences.
- Be a team player, able to collaborate, prioritize, and solve problems in a fast changing environment
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
Benefits
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Job Description
Would you enjoy working on a wide range of technical challenges for our customers?
Are you passionate about cutting edge technology and what it can do for customers?
Join our North America Pre-Sales Team!
Our field hunting team is an experienced group of Internet technologists. The team works with prospects and customers who find value in web performance, media or cyber security solutions for scale, reliability, performance and security. The team focuses on maintaining highest quality customer service and applying industry best practices to cutting-edge solutions.
Partner with the best
In this role, you will leverage your technical expertise to find the best-fit solutions for prospects to support the long-term success of the customer. Collaborating with sales partners, you'll facilitate product adoption and account growth with a winning mindset for Akamai and our customers.
As a Senior Solutions Engineer, you will be responsible for:
- Creating sales opportunities by managing the pre-sales technical process and demonstrating Akamai's technology to customers.
- Managing the technical proposal process and ensuring all technical information and recommendations addressing customer requirements are accurate.
- Tracking account activity for business analysis and reporting, designing technical solutions to meet our customer's needs.
- Leading sales activities such as Technical Demos and Proof of Concepts (POC's).
- Maximizing customer satisfaction based on the customer's needs and business requirements.
Do What You Love
To be successful in this role you will:
- Have 8yrs of experience and a Bachelor's degree in computer science, Engineering, Management Information Systems, or another related field
- Have experience working in a customer-facing or consulting role in technical presales/sales engineering/post-sales.
- Demonstrate understanding of the internet, including but not limited to technologies like TCP/IP, DNS, HTTP(S), APIs etc.
- Have experience or an interest in working with DevOps, Media or Internet Security
- Have excellent written, verbal and presentation skills including communicating complex technical content to a range of audiences.
- Be a team player, able to collaborate, prioritize, and solve problems in a fast changing environment
Work in a way that works for you
FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
Working for you
Benefits
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
See all 6+ Customer Success at Akamai Technologies jobs
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Get Access To All JobsTips for Finding Customer Success Jobs at Akamai Technologies Jobs
Frame your experience around enterprise technical accounts
Akamai's Customer Success roles center on managing large enterprise and carrier clients using CDN, security, and cloud products. Tailor your resume to show hands-on experience with technical onboarding, renewals, and escalation management rather than general relationship management.
Target Akamai's dedicated sponsorship-friendly job listings on Migrate Mate
Search Migrate Mate to filter open Customer Success roles at Akamai Technologies that are actively open to visa sponsorship candidates, so you're not wasting applications on postings where sponsorship isn't available.
Get your credentials evaluated before interviews
If your degree is from outside the U.S., have a NACES-approved credential evaluation completed before you reach the offer stage. Akamai's immigration team will need this for your H-1B specialty occupation determination, and delays here can push your start date.
Ask about LCA timing before accepting an offer
Your employer must file a certified Labor Condition Application with the DOL before USCIS can process your H-1B petition. Ask your recruiter which law firm Akamai uses and how far in advance LCA preparation typically begins to avoid gaps in your work authorization.
Position yourself for the post-sales to solutions engineer track
Akamai frequently promotes Customer Success managers into Solutions Engineering or Technical Account Management roles over time. Demonstrating familiarity with Akamai's security and performance product lines during interviews signals long-term fit, which influences sponsorship investment decisions at the offer stage.
Customer Success at Akamai Technologies jobs are hiring across the US. Find yours.
Find Customer Success at Akamai Technologies JobsFrequently Asked Questions
Does Akamai Technologies sponsor H-1B visas for Customer Success?
Yes, Akamai Technologies sponsors H-1B visas for Customer Success roles. The company works with outside immigration counsel to file H-1B petitions for eligible candidates. If you're already on OPT or CPT, Akamai can typically keep you work-authorized through those stages while preparing the H-1B petition for the next cap filing cycle.
How do I apply for Customer Success jobs at Akamai Technologies?
Applications go through Akamai's careers portal on their official website. You can also find sponsorship-confirmed Customer Success openings at Akamai on Migrate Mate, which filters for roles where international candidates are actively considered. Tailor your application to highlight technical account management experience with enterprise or cloud platforms, as that aligns directly with what Akamai's Customer Success team does.
Which visa types does Akamai Technologies commonly use for Customer Success roles?
Akamai sponsors H-1B and employment-based Green Card pathways (EB-2 and EB-3) for Customer Success professionals in longer-term roles. F-1 OPT and CPT are supported for recent graduates entering the function. Canadian and Mexican nationals in qualifying Customer Success occupations may also be eligible for TN status, which can be a faster path to getting started.
What qualifications does Akamai Technologies expect for Customer Success roles?
Akamai looks for candidates with a bachelor's degree in a technical or business-related field and experience managing enterprise accounts in a SaaS, CDN, or cloud environment. Familiarity with Akamai's product areas, including application security, web performance, or media delivery, is a strong differentiator. For H-1B purposes, your degree needs to correspond to the specialty occupation requirements defined by USCIS.
How long does the visa sponsorship process take after an offer from Akamai Technologies?
Timeline depends on your current status. If you're on OPT, Akamai can typically bring you on board immediately while preparing your H-1B for the next April filing window. Standard H-1B adjudication takes three to six months after October 1; premium processing through USCIS can reduce that to 15 business days. PERM-based Green Card sponsorship, if offered, runs on a separate multi-year track.
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