Customer Service Management Jobs at American Eagle Outfitters with Visa Sponsorship
Customer Service Management roles at American Eagle Outfitters span store operations, team leadership, and omnichannel support functions across a large retail footprint. The company has an established HR infrastructure that handles work authorization for qualified candidates, making it a realistic target if you're pursuing visa sponsorship in retail management.
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Get Access To All JobsYOUR ROLE
As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your business, you consistently deliver operational excellence and your store is always rocking AEO Brand Standards. Most importantly, you bring your REAL self to work every day!
YOUR RESPONSIBILITIES
You have a passion for driving results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through a best-in-class guest experience. You're entrepreneurial-minded and you create, manage and own your store's business plan to meet KPI goals.
You're a business innovator: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions in order to achieve store financial goals.
You're a people leader: You're passionate about recruiting, hiring and retaining a high-performing team. You're an advocate for your team's development, you encourage your team to pursue internal opportunities, and you always have a succession plan in place to ensure a clear career path for all associates. You take pride in developing store leadership through leadership development training, performance feedback, individual development plans and annual performance reviews.
You know that teamwork makes the dream work: You champion a culture of teamwork and recognition by establishing and communicating goals, holding your team accountable to brand standards, and celebrating and rewarding outstanding performance daily.
Your store rocks AEO Brand Standards: You ensure your store consistently maintains AEO Brand Visual Standards by owning all visual and merchandising processes. You are the "go-to" when it comes to Floorsets, merchandise adjustments and replenishment and your team always has a clear understanding of their role in keeping the store guest-ready.
Workforce Management - it's your "thing": You know that maximizing your business requires a well thought-out schedule! By evaluating traffic, calendars and payroll reports, you're able to make scheduling adjustments to meet business needs. As a result, payroll is always in check and you're always leveraging your top talent to deliver an impeccable guest experience.
Integrity is your middle name: You demonstrate integrity when making compensation decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow AEO's policies and procedures, and you do the right thing - always.
YOU'D BE GREAT FOR THIS ROLE IF:
You love AE and Aerie products!
You've led functional teams in a retail management role previously - #practicemakesperfect!
You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
You know how to lead and develop teams and have a general understanding of employment law.
You have a track record of effective communication and conflict management.
Business acumen? You've got it!
You understand how to analyze reporting to drive sales.
You have flexible availability - you're available to work when the guest shops!
OUR ASSOCIATES LOVE AEO BECAUSE:
They work with REAL people - there's nothing like your #AEOFamily.
They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
American Eagle is a leading American jeans and apparel brand, the go-to destination for casual style, embraced by generations of youth since 1977. We are rooted in authenticity, powered by positivity and inspired by our community. Our collections are designed to inspire self-expression and empower our customers to celebrate their own uniqueness. We have broadened our leadership by producing innovative, sustainable fabrics.
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
For Brand Ambassador and Stock positions, hiring will be based on need, however, applications are accepted on an ongoing basis. For all other store jobs, applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.
PAY/BENEFITS INFORMATION:
Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE.
AEO may also provide discretionary bonuses and other incentives at its discretion.
Job Identification 24770
Job Category Stores
Posting Date 2026-04-24
Job Schedule Full time
Locations Las Vegas, NV, United States
YOUR ROLE
As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your business, you consistently deliver operational excellence and your store is always rocking AEO Brand Standards. Most importantly, you bring your REAL self to work every day!
YOUR RESPONSIBILITIES
You have a passion for driving results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through a best-in-class guest experience. You're entrepreneurial-minded and you create, manage and own your store's business plan to meet KPI goals.
You're a business innovator: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions in order to achieve store financial goals.
You're a people leader: You're passionate about recruiting, hiring and retaining a high-performing team. You're an advocate for your team's development, you encourage your team to pursue internal opportunities, and you always have a succession plan in place to ensure a clear career path for all associates. You take pride in developing store leadership through leadership development training, performance feedback, individual development plans and annual performance reviews.
You know that teamwork makes the dream work: You champion a culture of teamwork and recognition by establishing and communicating goals, holding your team accountable to brand standards, and celebrating and rewarding outstanding performance daily.
Your store rocks AEO Brand Standards: You ensure your store consistently maintains AEO Brand Visual Standards by owning all visual and merchandising processes. You are the "go-to" when it comes to Floorsets, merchandise adjustments and replenishment and your team always has a clear understanding of their role in keeping the store guest-ready.
Workforce Management - it's your "thing": You know that maximizing your business requires a well thought-out schedule! By evaluating traffic, calendars and payroll reports, you're able to make scheduling adjustments to meet business needs. As a result, payroll is always in check and you're always leveraging your top talent to deliver an impeccable guest experience.
Integrity is your middle name: You demonstrate integrity when making compensation decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow AEO's policies and procedures, and you do the right thing - always.
YOU'D BE GREAT FOR THIS ROLE IF:
You love AE and Aerie products!
You've led functional teams in a retail management role previously - #practicemakesperfect!
You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
You know how to lead and develop teams and have a general understanding of employment law.
You have a track record of effective communication and conflict management.
Business acumen? You've got it!
You understand how to analyze reporting to drive sales.
You have flexible availability - you're available to work when the guest shops!
OUR ASSOCIATES LOVE AEO BECAUSE:
They work with REAL people - there's nothing like your #AEOFamily.
They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
American Eagle is a leading American jeans and apparel brand, the go-to destination for casual style, embraced by generations of youth since 1977. We are rooted in authenticity, powered by positivity and inspired by our community. Our collections are designed to inspire self-expression and empower our customers to celebrate their own uniqueness. We have broadened our leadership by producing innovative, sustainable fabrics.
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
For Brand Ambassador and Stock positions, hiring will be based on need, however, applications are accepted on an ongoing basis. For all other store jobs, applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.
PAY/BENEFITS INFORMATION:
Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE.
AEO may also provide discretionary bonuses and other incentives at its discretion.
Job Identification 24770
Job Category Stores
Posting Date 2026-04-24
Job Schedule Full time
Locations Las Vegas, NV, United States
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Get Access To All JobsTips for Finding Customer Service Management Jobs at American Eagle Outfitters Jobs
Align Your Experience With AEO's Omnichannel Operations
American Eagle Outfitters runs both in-store and digital customer service channels. Highlight experience managing teams across physical retail and e-commerce support environments, since AEO prioritizes candidates who can lead across both formats.
Target District and Regional Openings Strategically
AEO's Customer Service Management hiring concentrates around its corporate offices and high-volume retail markets. Focus applications on flagship locations and markets where headcount and operational complexity make sponsorship conversations more viable for management-level candidates.
Confirm Your Role Qualifies as a Specialty Occupation
Not every Customer Service Management title at a retail company meets USCIS specialty occupation standards for H-1B. Frame your role around analytical, systems, or workforce planning responsibilities rather than general supervisory duties to strengthen the petition's foundation.
Use Migrate Mate to Surface Sponsoring Retail Employers
Finding retail companies actively filing for Customer Service Management roles takes research most job boards don't support. Migrate Mate filters specifically for visa-sponsoring employers in retail, so you spend time applying where sponsorship is a realistic outcome.
Ask About PERM Timeline Before Accepting an Offer
If an EB-2 or EB-3 Green Card pathway is part of your long-term plan, confirm whether AEO's legal team has handled PERM labor certification for retail management roles before. PERM filings for management positions can face additional DOL scrutiny around prevailing wage documentation.
Customer Service Management at American Eagle Outfitters jobs are hiring across the US. Find yours.
Find Customer Service Management at American Eagle Outfitters JobsFrequently Asked Questions
Does American Eagle Outfitters sponsor H-1B visas for Customer Service Managements?
American Eagle Outfitters has sponsored H-1B visas for roles across its corporate and operational functions, including customer service management. Sponsorship for these positions tends to depend on the specific responsibilities of the role, since USCIS requires H-1B positions to meet specialty occupation standards. Customer Service Management roles with analytical, workforce planning, or systems-oriented duties are more likely to qualify than general supervisory titles.
How do I apply for Customer Service Management jobs at American Eagle Outfitters?
You can apply through American Eagle Outfitters' careers portal or through Migrate Mate, which surfaces AEO's open Customer Service Management positions filtered by sponsorship history. When applying, tailor your resume to reflect team leadership, retail operations, and any omnichannel or systems experience. Sponsorship conversations typically happen after an initial offer stage, so lead with your qualifications first.
Which visa types are commonly used for Customer Service Management roles at American Eagle Outfitters?
AEO has filed for a range of visa types for management-level roles, including H-1B, F-1 OPT, F-1 CPT, TN, and employment-based Green Cards through the EB-2 and EB-3 categories. F-1 OPT is common for recent graduates entering retail management. TN status is available to Canadian and Mexican nationals in qualifying management roles under USMCA.
What qualifications does American Eagle Outfitters expect for Customer Service Management roles?
AEO typically looks for candidates with demonstrated experience leading customer-facing teams in a retail or high-volume service environment. A bachelor's degree in business, operations, or a related field strengthens both your application and any future H-1B petition. Familiarity with retail systems, workforce scheduling, and omnichannel customer service operations is often treated as a differentiator at the management level.
How long does the visa sponsorship process take for a Customer Service Management role at American Eagle Outfitters?
Timeline depends on the visa type. H-1B sponsorship follows USCIS's annual cap cycle, with petitions filed in April for an October start date, though premium processing can reduce adjudication to around 15 business days. F-1 OPT authorization through USCIS typically takes 90 days from application. EB-2 and EB-3 Green Card pathways involving PERM labor certification add significant additional time, often one to several years depending on your country of birth.
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