Technical Support Engineer Jobs at Arista Networks with Visa Sponsorship
Technical Support Engineer jobs at Arista Networks support the company's enterprise networking and cloud infrastructure clients, with a consistent track record of visa sponsorship for qualified candidates in this function. If you have networking expertise and need sponsorship, Arista is a realistic target.
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Get Access To All JobsCompany Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.
We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
What You’ll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities
- Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS).
- Respond to customer product inquiries via telephone or email.
- Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
- Troubleshoot problems with hardware/software applications and recommend corrective action.
- Recreate customer network issues in a dedicated lab environment (as needed).
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.
Qualifications
- Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies.
- Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM.
- General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
- Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc).
- Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
- Familiarity with any or some of the following is a plus:
- Overlay platforms VMWare NSX, Cisco ACI
- Terraform; Public clouds (AWS, Azure, GCP)
- Golang; Prometheus/Grafana; SSO (OIDC and SAML)
- Git (branches, commits, etc), GitHub/GitLab
- Arista Validated Design
Compensation Information
The new hire base pay for this role has a pay range of $71,000 to $137,000.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
LI-SP1
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.
We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
What You’ll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Responsibilities
- Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS).
- Respond to customer product inquiries via telephone or email.
- Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
- Troubleshoot problems with hardware/software applications and recommend corrective action.
- Recreate customer network issues in a dedicated lab environment (as needed).
- Document customer communication and recurring technical issues to support product quality programs and product development.
- Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.
Qualifications
- Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies.
- Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM.
- General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
- Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc).
- Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
- Familiarity with any or some of the following is a plus:
- Overlay platforms VMWare NSX, Cisco ACI
- Terraform; Public clouds (AWS, Azure, GCP)
- Golang; Prometheus/Grafana; SSO (OIDC and SAML)
- Git (branches, commits, etc), GitHub/GitLab
- Arista Validated Design
Compensation Information
The new hire base pay for this role has a pay range of $71,000 to $137,000.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.
The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
LI-SP1
Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
See all Technical Support Engineer Jobs at Arista Networks
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Engineer Jobs at Arista Networks.
Get Access To All JobsTips for Finding Technical Support Engineer Jobs at Arista Networks
Earn Vendor Certifications Before Applying
Arista values hands-on familiarity with EOS and its CloudVision platform. Holding certifications like CCNP, JNCIP, or Arista's own ACE credential signals technical readiness and reduces employer hesitation around sponsoring a non-citizen candidate.
Target Roles Aligned With Your OPT Timeline
F-1 OPT gives you 12 months of work authorization, with a 24-month STEM extension if your degree qualifies. Arista participates in E-Verify, which is required for STEM OPT, so confirm your offer letter references E-Verify enrollment before accepting.
Understand How Arista Structures Support Tiers
Arista organizes Technical Support Engineers across TAC tiers handling escalations for routing, switching, and data center fabrics. Applications that highlight protocol-level troubleshooting experience, such as BGP, OSPF, or VXLAN, align directly with what hiring managers screen for at the resume stage.
Clarify H-1B Filing Intent During Offer Negotiation
Ask explicitly whether your offer includes H-1B sponsorship and whether the company covers premium processing, which USCIS currently processes in 15 business days. Getting this in writing before you sign avoids surprises when the April lottery registration window opens.
Use Migrate Mate to Find Active Openings
Technical Support Engineer roles at Arista open across multiple U.S. locations and don't always stay posted long. Use Migrate Mate to filter for Arista openings that include visa sponsorship so you can apply before requisitions close.
Prepare for a Longer Permanent Residency Timeline
If your goal is a Green Card, Arista sponsorship for EB-2 or EB-3 typically requires at least one year of full-time employment before the PERM labor certification process begins. Factor this into your overall immigration planning, especially if you're from a backlogged country.
Frequently Asked Questions
Does Arista Networks sponsor H-1B visas for Technical Support Engineers?
Yes, Arista Networks sponsors H-1B visas for Technical Support Engineers. The company has a consistent history of filing H-1B petitions for roles in this function, and sponsorship is typically available for candidates who meet the technical requirements. You should confirm sponsorship intent directly during the offer stage and ask whether premium processing is included.
How do I apply for Technical Support Engineer jobs at Arista Networks?
Applications go through Arista's careers portal, where Technical Support Engineer roles are listed by location and team. You can also browse Arista openings filtered by visa sponsorship on Migrate Mate, which surfaces active listings relevant to candidates who need work authorization. Tailor your resume to emphasize hands-on experience with enterprise networking protocols and platforms before submitting.
Which visa types does Arista Networks commonly use for Technical Support Engineers?
Arista sponsors H-1B visas for most experienced hires and supports F-1 OPT and CPT for students and recent graduates. The company participates in E-Verify, which is required for the 24-month STEM OPT extension. For longer-term pathways, Arista has sponsored EB-2 and EB-3 Green Card petitions, and TN visa classification is available for Canadian and Mexican nationals in qualifying roles.
What qualifications does Arista Networks look for in Technical Support Engineers?
Arista typically looks for a bachelor's degree in computer science, electrical engineering, or a related field, combined with hands-on experience troubleshooting enterprise networking environments. Familiarity with Arista EOS, routing protocols such as BGP and OSPF, and data center technologies like VXLAN strengthens your application. Vendor certifications such as CCNP or Arista ACE are frequently referenced in job postings for this role.
How long does the visa sponsorship process take when joining Arista Networks as a Technical Support Engineer?
For H-1B transfers from an existing H-1B, you can start on your target start date if Arista files a portability petition. For cap-subject H-1B petitions, USCIS registration opens in March, with employment beginning October 1 at the earliest. Standard processing runs three to five months after filing. Premium processing, currently adjudicated within 15 business days, is worth requesting if your start date is time-sensitive.