Customer Service Jobs at Aspen Skiing Company with Visa Sponsorship
Customer Service roles at Aspen Skiing Company range from front-desk and lift operations support to guest relations at world-class mountain resorts. The company has a documented history of sponsoring international workers across multiple visa categories, making it a realistic target for job seekers who need work authorization.
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Get Access To All JobsCompany Description
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.
Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).
For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Job Description
Position Summary
The Assistant Restaurant Manager oversees daily restaurant and bar operations ensuring a high level of guest service, efficient staff management and training, upkeep of the operation and service execution. This role requires strong leadership, attention to detail, and the ability to maintain high standards of food quality, cleanliness, and guest satisfaction. This position reports to the Senior Restaurant Manager.
The pay range for this position is $25.00 to $30.00 per hour, actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until May 10, 2025.
Essential Job Functions/Key Job Responsibilities
- Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations
- Train, motivate, and provide feedback to staff to maintain high service standards
- Oversee daily restaurant activities, including guest seating, order taking, and food delivery
- Ensure food quality, cleanliness, and presentation meet company standards
- Handle guest complaints and resolve service issues promptly and professionally
- Maintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs)
- Collaborate with the kitchen to ensure timely and accurate food preparation
- Monitor staff performance and assist with performance evaluations
- Ensure adherence to health, safety, and sanitation standards in the restaurant
- Assist with opening and closing procedures, including restaurant setup and cleanup, cash handling and processing of guest payments accurately
- Conduct daily pre-meal meeting and tasting in congruence with Chef and Restaurant Manager, ensuring staff’s knowledge of food, menus, beverage, wine and service
- Maintain high level of guest satisfaction, make immediate corrective action when guests needs are not met
- Other duties as assigned
Qualifications
Education & Experience Requirements
- Bachelor's degree in hospitality management, or related field preferred
- 4 years' experience in food service environment required
- 2 years' experience in a supervisory role preferred
Knowledge, Skills & Abilities
- Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards
- Excellent leadership and team management skills to motivate and guide staff
- Ability to handle guest concerns, complaints, and feedback in a professional and efficient manner
- In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation
- Strong communication skills for interacting with guests, staff, and management
- Ability to manage time effectively, multitask, and prioritize in a fast-paced environment
- Proficiency in point-of-sale (POS) systems and restaurant management software
- Ability to train, coach, and develop staff to improve performance and service quality
- Strong organizational skills to manage reservations, schedules, and inventory
- Knowledge of health, safety, and sanitation regulations in a restaurant setting
- Ability to monitor and maintain inventory levels of food, beverages, and supplies
- Strong problem-solving skills to address operational challenges and guest issues
- Ability to maintain a calm and composed demeanor under pressure
- Flexibility to work evenings, weekends, and holidays as needed
Work Environment & Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time.
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces.
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50).
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
Aspen One participates in E-Verify.
Company Description
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.
Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).
For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Job Description
Position Summary
The Assistant Restaurant Manager oversees daily restaurant and bar operations ensuring a high level of guest service, efficient staff management and training, upkeep of the operation and service execution. This role requires strong leadership, attention to detail, and the ability to maintain high standards of food quality, cleanliness, and guest satisfaction. This position reports to the Senior Restaurant Manager.
The pay range for this position is $25.00 to $30.00 per hour, actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until May 10, 2025.
Essential Job Functions/Key Job Responsibilities
- Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations
- Train, motivate, and provide feedback to staff to maintain high service standards
- Oversee daily restaurant activities, including guest seating, order taking, and food delivery
- Ensure food quality, cleanliness, and presentation meet company standards
- Handle guest complaints and resolve service issues promptly and professionally
- Maintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs)
- Collaborate with the kitchen to ensure timely and accurate food preparation
- Monitor staff performance and assist with performance evaluations
- Ensure adherence to health, safety, and sanitation standards in the restaurant
- Assist with opening and closing procedures, including restaurant setup and cleanup, cash handling and processing of guest payments accurately
- Conduct daily pre-meal meeting and tasting in congruence with Chef and Restaurant Manager, ensuring staff’s knowledge of food, menus, beverage, wine and service
- Maintain high level of guest satisfaction, make immediate corrective action when guests needs are not met
- Other duties as assigned
Qualifications
Education & Experience Requirements
- Bachelor's degree in hospitality management, or related field preferred
- 4 years' experience in food service environment required
- 2 years' experience in a supervisory role preferred
Knowledge, Skills & Abilities
- Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards
- Excellent leadership and team management skills to motivate and guide staff
- Ability to handle guest concerns, complaints, and feedback in a professional and efficient manner
- In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation
- Strong communication skills for interacting with guests, staff, and management
- Ability to manage time effectively, multitask, and prioritize in a fast-paced environment
- Proficiency in point-of-sale (POS) systems and restaurant management software
- Ability to train, coach, and develop staff to improve performance and service quality
- Strong organizational skills to manage reservations, schedules, and inventory
- Knowledge of health, safety, and sanitation regulations in a restaurant setting
- Ability to monitor and maintain inventory levels of food, beverages, and supplies
- Strong problem-solving skills to address operational challenges and guest issues
- Ability to maintain a calm and composed demeanor under pressure
- Flexibility to work evenings, weekends, and holidays as needed
Work Environment & Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time.
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces.
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50).
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
Aspen One participates in E-Verify.
See all 47+ Customer Service at Aspen Skiing Company jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Aspen Skiing Company roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Aspen Skiing Company Jobs
Translate resort hospitality experience into specifics
Aspen Skiing Company hires for guest-facing roles that require handling high-pressure, high-volume interactions in a luxury resort environment. Document concrete examples of conflict resolution, upselling, and multilingual service from past roles before you apply.
Target seasonal hiring windows strategically
Aspen's customer service hiring peaks before winter and summer seasons. Submitting applications in August through October for winter positions gives your employer enough lead time to initiate H-1B or H-2B sponsorship paperwork before your start date.
Clarify your visa category early in interviews
H-2B visas have a statutory cap and require DOL certification before USCIS filing, so timeline differs significantly from H-1B. Ask the hiring team which pathway they've used for similar customer service hires so you can align your expectations with their process.
Prepare your F-1 OPT documentation before the offer stage
If you're on F-1 OPT, have your EAD card, I-20, and SEVIS records ready before an offer is extended. Resort employers like Aspen move quickly during peak hiring and may rescind offers if work authorization can't be confirmed promptly.
Use Migrate Mate to filter verified sponsoring roles
Browsing open customer service positions at Aspen Skiing Company is faster when you filter by visa type and role. Migrate Mate lets you search specifically for Aspen's sponsored openings so you're applying to roles where sponsorship is already confirmed.
Understand PERM timelines before pursuing Green Card sponsorship
EB-2 and EB-3 Green Card sponsorship through PERM requires DOL labor market testing and can take one to two years before an I-140 is filed. For customer service roles, discuss this pathway only after you've demonstrated long-term value to the employer.
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Find Customer Service at Aspen Skiing Company JobsFrequently Asked Questions
Does Aspen Skiing Company sponsor H-1B visas for Customer Service roles?
Yes, Aspen Skiing Company has sponsored H-1B visas for workers in customer-facing roles. H-1B sponsorship requires the position to qualify as a specialty occupation, so roles with supervisory, technical, or hospitality management responsibilities are more likely to be approved than entry-level guest service positions. Confirming the job's degree requirement with the hiring team before applying is a practical first step.
How do I apply for Customer Service jobs at Aspen Skiing Company?
You can browse and apply for open customer service positions at Aspen Skiing Company directly through their careers portal or through Migrate Mate, which filters listings by visa sponsorship eligibility. When applying, clearly indicate your visa status and the authorization you need so the hiring team can route your application to the right contact for sponsorship discussions.
Which visa types does Aspen Skiing Company commonly use for Customer Service positions?
Aspen Skiing Company has sponsored H-1B, H-2B, F-1 OPT, F-1 CPT, TN, and EB-2/EB-3 Green Card pathways for workers. For customer service roles specifically, H-2B is common for seasonal positions due to its temporary nonagricultural worker classification, while H-1B and TN visas apply to roles requiring a degree. F-1 OPT is available to recent international graduates seeking practical training experience in hospitality or resort operations.
What qualifications does Aspen Skiing Company expect for Customer Service roles?
Most customer service openings at Aspen expect prior experience in hospitality, resort operations, or high-volume guest relations. Roles that qualify for H-1B sponsorship typically require a relevant bachelor's degree in hospitality management, business, or a related field. Fluency in a second language, experience with point-of-sale systems, and familiarity with luxury resort standards are all practical differentiators in a competitive applicant pool.
How long does the visa sponsorship process typically take for a Customer Service job at Aspen Skiing Company?
Timelines vary by visa type. H-2B certification through DOL can take several months and is subject to the annual cap, so applications must be filed well before your intended start date. H-1B petitions have an October 1 start date tied to the federal fiscal year. TN visas for Canadian and Mexican nationals can be processed at the border in a single day. Starting the conversation with Aspen's HR team at least three to six months before your target start date gives the process enough runway.
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