Customer Support Jobs at Aspen Skiing Company with Visa Sponsorship

Company Description

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

The Ticket Supervisor partners with the Ticket Office Manager to deliver exemplary guest service and a seamless sales experience within the Mountain Sales Department. This role leads daily ticket office operations, ensuring accurate, efficient transactions and a welcoming environment that drives sales growth. The Ticket Supervisor supports and coaches staff to uphold high standards of guest engagement and teamwork. This position reports to the Ticket Manager.

• Applications for this role will be considered on a rolling basis.
• The budgeted salary range for this position is $58,656 - 60,415. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Essential Job Functions / Key Job Responsibilities

- Provide supervision and support to sales agents within the Mountain Sales team to ensure consistent delivery of exceptional guest service and achievement of sales goals
- Model and uphold exemplary customer service standards to foster a guest-focused and sales-driven team culture
- Manage employee workflow and create effective team schedules that optimize guest service coverage and sales opportunities
- Oversee purchasing and maintenance of administrative supplies to support efficient operations and a professional guest environment
- Deliver ongoing training on operating standards, product knowledge, upselling techniques, software systems, and customer engagement to boost sales and guest satisfaction
- Analyze team performance metrics to identify sales trends and guest feedback, providing actionable insights to management and training teams
- Address and resolve guest issues promptly and professionally while communicating outcomes to relevant parties to ensure guest loyalty and retention
- Develop strong working relationships with key personnel to enhance interdepartmental communication and collaboration that benefits guest experience and operational success
- Gain working knowledge of all Mountain Sales systems including access gates, self-service kiosks, reservation platforms, and training tools to support seamless guest transactions and sales flow
- Demonstrate flexibility to work across multiple locations as business needs require to maintain consistent guest service and sales support
- Support sales initiatives by coaching staff to maximize revenue opportunities while enhancing the guest experience
- Other duties as assigned

Qualifications

Education & Experience Requirements

- High school diploma or equivalent required; bachelor’s degree preferred
- Minimum of one year of professional experience required; resort experience preferred
- Minimum of one year experience using point-of-sale (POS) systems required
- Previous experience in a supervisory or lead role within a guest service or sales environment preferred

Knowledge, Skills & Abilities

- Strong computer proficiency including typing skills and ability to navigate multiple computer systems required to support efficient sales and guest transactions
- Familiarity with Resort Technology Partners (RTP) software a plus for smooth ticketing operations and guest service
- Money handling experience with US currency required ensuring accuracy and trust in guest transactions required
- Basic understanding of point-of-sale (POS) systems required to facilitate quick and accurate sales processing
- Strong written and verbal communication skills required to engage guests effectively and collaborate with team members
- Attention to detail and problem-solving skills required to resolve guest issues promptly and maintain sales accuracy
- Ability to multitask and manage time effectively in a fast-paced environment to sustain excellent guest service and sales flow
- Ability to work collaboratively as part of a team required to deliver consistent guest experiences and meet sales goals
- Ability to handle guest inquiries and resolve issues with professionalism and tact preferred to ensure guest satisfaction and loyalty
- Flexibility and adaptability to changing operational needs and guest demands preferred to maintain seamless sales and service delivery

Work Environment & Physical Demands

- Ability to be on your feet, kneel and bend for extended periods of time
- Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
- Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

Aspen One participates in E-Verify.