Customer Service Management Jobs at Aspen Skiing Company with Visa Sponsorship
Customer Service Management roles at Aspen Skiing Company sit at the center of a world-class mountain resort operation, overseeing guest experience across ski rentals, lodging, and seasonal services. Aspen has a track record of sponsoring international talent across multiple visa categories for management-level positions in this function.
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Get Access To All JobsCompany Description
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.
Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).
For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Job Description
Position Summary
The Assistant Restaurant Manager oversees daily restaurant and bar operations ensuring a high level of guest service, efficient staff management and training, upkeep of the operation and service execution. This role requires strong leadership, attention to detail, and the ability to maintain high standards of food quality, cleanliness, and guest satisfaction. This position reports to the Senior Restaurant Manager.
The pay range for this position is $25.00 to $30.00 per hour, actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until May 10, 2025.
Essential Job Functions/Key Job Responsibilities
- Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations
- Train, motivate, and provide feedback to staff to maintain high service standards
- Oversee daily restaurant activities, including guest seating, order taking, and food delivery
- Ensure food quality, cleanliness, and presentation meet company standards
- Handle guest complaints and resolve service issues promptly and professionally
- Maintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs)
- Collaborate with the kitchen to ensure timely and accurate food preparation
- Monitor staff performance and assist with performance evaluations
- Ensure adherence to health, safety, and sanitation standards in the restaurant
- Assist with opening and closing procedures, including restaurant setup and cleanup, cash handling and processing of guest payments accurately
- Conduct daily pre-meal meeting and tasting in congruence with Chef and Restaurant Manager, ensuring staff’s knowledge of food, menus, beverage, wine and service
- Maintain high level of guest satisfaction, make immediate corrective action when guests needs are not met
- Other duties as assigned
Qualifications
Education & Experience Requirements
- Bachelor's degree in hospitality management, or related field preferred
- 4 years' experience in food service environment required
- 2 years' experience in a supervisory role preferred
Knowledge, Skills & Abilities
- Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards
- Excellent leadership and team management skills to motivate and guide staff
- Ability to handle guest concerns, complaints, and feedback in a professional and efficient manner
- In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation
- Strong communication skills for interacting with guests, staff, and management
- Ability to manage time effectively, multitask, and prioritize in a fast-paced environment
- Proficiency in point-of-sale (POS) systems and restaurant management software
- Ability to train, coach, and develop staff to improve performance and service quality
- Strong organizational skills to manage reservations, schedules, and inventory
- Knowledge of health, safety, and sanitation regulations in a restaurant setting
- Ability to monitor and maintain inventory levels of food, beverages, and supplies
- Strong problem-solving skills to address operational challenges and guest issues
- Ability to maintain a calm and composed demeanor under pressure
- Flexibility to work evenings, weekends, and holidays as needed
Work Environment & Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time.
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces.
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50).
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
Aspen One participates in E-Verify.
Company Description
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.
Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).
For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Job Description
Position Summary
The Assistant Restaurant Manager oversees daily restaurant and bar operations ensuring a high level of guest service, efficient staff management and training, upkeep of the operation and service execution. This role requires strong leadership, attention to detail, and the ability to maintain high standards of food quality, cleanliness, and guest satisfaction. This position reports to the Senior Restaurant Manager.
The pay range for this position is $25.00 to $30.00 per hour, actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until May 10, 2025.
Essential Job Functions/Key Job Responsibilities
- Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations
- Train, motivate, and provide feedback to staff to maintain high service standards
- Oversee daily restaurant activities, including guest seating, order taking, and food delivery
- Ensure food quality, cleanliness, and presentation meet company standards
- Handle guest complaints and resolve service issues promptly and professionally
- Maintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs)
- Collaborate with the kitchen to ensure timely and accurate food preparation
- Monitor staff performance and assist with performance evaluations
- Ensure adherence to health, safety, and sanitation standards in the restaurant
- Assist with opening and closing procedures, including restaurant setup and cleanup, cash handling and processing of guest payments accurately
- Conduct daily pre-meal meeting and tasting in congruence with Chef and Restaurant Manager, ensuring staff’s knowledge of food, menus, beverage, wine and service
- Maintain high level of guest satisfaction, make immediate corrective action when guests needs are not met
- Other duties as assigned
Qualifications
Education & Experience Requirements
- Bachelor's degree in hospitality management, or related field preferred
- 4 years' experience in food service environment required
- 2 years' experience in a supervisory role preferred
Knowledge, Skills & Abilities
- Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards
- Excellent leadership and team management skills to motivate and guide staff
- Ability to handle guest concerns, complaints, and feedback in a professional and efficient manner
- In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation
- Strong communication skills for interacting with guests, staff, and management
- Ability to manage time effectively, multitask, and prioritize in a fast-paced environment
- Proficiency in point-of-sale (POS) systems and restaurant management software
- Ability to train, coach, and develop staff to improve performance and service quality
- Strong organizational skills to manage reservations, schedules, and inventory
- Knowledge of health, safety, and sanitation regulations in a restaurant setting
- Ability to monitor and maintain inventory levels of food, beverages, and supplies
- Strong problem-solving skills to address operational challenges and guest issues
- Ability to maintain a calm and composed demeanor under pressure
- Flexibility to work evenings, weekends, and holidays as needed
Work Environment & Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time.
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces.
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50).
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
Aspen One participates in E-Verify.
See all 41+ Customer Service Management at Aspen Skiing Company jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Aspen Skiing Company Jobs
Frame your resort operations experience clearly
Aspen prioritizes managers who can handle high guest volumes across multiple service touchpoints simultaneously. Document specific experience running seasonal teams, resolving escalations at scale, or managing front-of-house operations at a ski resort or comparable hospitality venue.
Target roles open before peak ski season
Aspen's heaviest hiring for Customer Service Management typically precedes winter and summer seasons. Applying in late summer or early fall gives your employer more time to initiate sponsorship paperwork before your start date becomes urgent.
Confirm your role qualifies as a specialty occupation
USCIS requires H-1B positions to be specialty occupations tied to a specific degree field. For Customer Service Management, a hospitality management, business, or communications degree strengthens the argument. Generic management experience alone rarely satisfies USCIS without an aligned academic credential.
Ask the hiring team about sponsorship timing early
H-1B cap-subject petitions must be filed by April 1 for an October 1 start. If you're interviewing in winter or spring, ask directly whether Aspen can meet that filing window, or whether cap-exempt or change-of-status options apply to your situation.
Use Migrate Mate to find open roles at Aspen
Search Migrate Mate to browse Customer Service Management openings at Aspen Skiing Company filtered by visa sponsorship type. It surfaces roles where sponsorship is confirmed, so you're not guessing which listings are actually open to international candidates.
Customer Service Management at Aspen Skiing Company jobs are hiring across the US. Find yours.
Find Customer Service Management at Aspen Skiing Company JobsFrequently Asked Questions
Does Aspen Skiing Company sponsor H-1B visas for Customer Service Managements?
Yes, Aspen Skiing Company has sponsored H-1B visas for management-level roles including Customer Service Management. H-1B sponsorship typically applies when the position requires a bachelor's degree or higher in a relevant field such as hospitality management or business administration. Your employer initiates the H-1B petition with USCIS, and cap-subject cases must be filed in the spring lottery cycle for an October 1 start date.
How do I apply for Customer Service Management jobs at Aspen Skiing Company?
You can browse and apply for Customer Service Management roles at Aspen Skiing Company directly through Migrate Mate, which filters open positions by visa sponsorship type so you can confirm sponsorship availability before applying. Aspen's careers portal also lists openings, but Migrate Mate surfaces sponsorship-confirmed roles specifically, saving you time vetting each listing manually.
Which visa types does Aspen Skiing Company commonly use for Customer Service Management roles?
Aspen Skiing Company has sponsored multiple visa categories for management positions, including H-1B for degree-requiring roles, H-2B for seasonal workers, TN for Canadian and Mexican nationals under the USMCA, F-1 OPT and CPT for recent graduates, and EB-2 or EB-3 Green Card pathways for longer-term employment. The right category depends on your nationality, degree, and the duration and nature of the role.
What qualifications does Aspen Skiing Company expect for Customer Service Management positions?
Aspen typically looks for candidates with demonstrated experience managing teams in high-volume guest service environments, such as ski resorts, hotels, or large hospitality operations. A degree in hospitality management, business, or a related field strengthens both your application and your H-1B eligibility. Fluency in guest conflict resolution, scheduling, and multi-channel service oversight is commonly expected at this level.
How long does the visa sponsorship process take for a role at Aspen Skiing Company?
Timeline depends on the visa category. TN classification for Canadian nationals can be obtained at the border on the day you start. H-1B sponsorship follows a fixed cycle: USCIS opens registration in March, conducts a lottery, and approves petitions for an October 1 start. USCIS premium processing can reduce the adjudication period to 15 business days once a petition is filed, but it does not affect the lottery or the October start date.
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