Customer Program Manager Jobs at Belk with Visa Sponsorship
Customer Program Manager roles at Belk sit at the intersection of retail operations and client relationships, requiring candidates who can manage complex programs across a fast-moving merchandising environment. Belk has an established track record of sponsoring international talent for this function across multiple visa categories.
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Get Access To All JobsINTRODUCTION
The Omni Experience Manager drives store sales, key metrics, and profitability by leading a team of fulfillment associates to deliver positive customer experiences through executing customer orders with accuracy, efficiency, and speed. This role leads cross-functional collaboration across omni, operations, and selling teams to optimize team performance and maximize results. This is an exempt position, with monthly bonus eligibility.
ROLE AND RESPONSIBILITIES
Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
Inspire, motivate, and develop team to deliver positive customer experiences and drive sales through picking, packing, and shipping customer orders with consistency, accuracy, and speed.
Coordinate organization and maintenance of store fulfillment room, customer pickup area, equipment, devices, and communication boards to promote efficiency and maximize productivity. Track supply usage and place replenishment orders to maintain adequate supply levels, achieving store profit and expense goals.
Collaborate with merchandising, selling, and operation leaders to align on product, promotion, and pricing strategies. Demonstrate adaptability and respond to changing circumstances, adjusting strategies and shifting resources based on updated forecasts and business needs.
Participate in weekly leadership workload planning meetings to ensure all omni tasks and assignments are prepped, planned, and scheduled, while ensuring execution plan aligns with company priorities and processes. Utilize omni planning tools and reporting to determine forecasted unit projections, required labor hours, and opportunities for improvement.
Build comprehensive team knowledge of omni process and procedures to ensure associate readiness in delivering omni and operational excellence. Model behaviors that foster a culture of excellence, teamwork, and a strong drive for results.
Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued and a sense of belonging.
Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.
BASIC QUALIFICATIONS
- Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
- Skills and experience to perform in the role and a commitment to continuously learn.
- Ability to develop others through mentorship, effective communication, and side-by-side coaching.
- Self-directed and able to work with minimal supervision in a deadline-driven environment.
- Communicate with excellence.
- Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
- 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
- Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
- Must regularly move around all store areas and be accessible to customers.
- Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
- Ability to push/pull receiving equipment weighing up to 500 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
INTRODUCTION
The Omni Experience Manager drives store sales, key metrics, and profitability by leading a team of fulfillment associates to deliver positive customer experiences through executing customer orders with accuracy, efficiency, and speed. This role leads cross-functional collaboration across omni, operations, and selling teams to optimize team performance and maximize results. This is an exempt position, with monthly bonus eligibility.
ROLE AND RESPONSIBILITIES
Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
Inspire, motivate, and develop team to deliver positive customer experiences and drive sales through picking, packing, and shipping customer orders with consistency, accuracy, and speed.
Coordinate organization and maintenance of store fulfillment room, customer pickup area, equipment, devices, and communication boards to promote efficiency and maximize productivity. Track supply usage and place replenishment orders to maintain adequate supply levels, achieving store profit and expense goals.
Collaborate with merchandising, selling, and operation leaders to align on product, promotion, and pricing strategies. Demonstrate adaptability and respond to changing circumstances, adjusting strategies and shifting resources based on updated forecasts and business needs.
Participate in weekly leadership workload planning meetings to ensure all omni tasks and assignments are prepped, planned, and scheduled, while ensuring execution plan aligns with company priorities and processes. Utilize omni planning tools and reporting to determine forecasted unit projections, required labor hours, and opportunities for improvement.
Build comprehensive team knowledge of omni process and procedures to ensure associate readiness in delivering omni and operational excellence. Model behaviors that foster a culture of excellence, teamwork, and a strong drive for results.
Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued and a sense of belonging.
Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to build ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.
BASIC QUALIFICATIONS
- Ability to successfully apply analytics, experience, and judgement to make timely and effective business, people, and profitability decisions.
- Skills and experience to perform in the role and a commitment to continuously learn.
- Ability to develop others through mentorship, effective communication, and side-by-side coaching.
- Self-directed and able to work with minimal supervision in a deadline-driven environment.
- Communicate with excellence.
- Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
- 3+ years of Retail Leadership experience and a dedication to customer experience excellence.
- Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
- Must regularly move around all store areas and be accessible to customers.
- Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
- Ability to push/pull receiving equipment weighing up to 500 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
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Get Access To All JobsTips for Finding Customer Program Manager Jobs at Belk Jobs
Tailor your resume to retail program management
Belk's Customer Program Manager roles emphasize cross-functional coordination, vendor relationships, and sales performance tracking. Frame your experience around measurable program outcomes in retail or consumer-facing environments, not generic project management credentials that could belong to any industry.
Confirm your visa category before applying
Belk sponsors multiple visa types for this role, including H-1B, TN, and F-1 OPT. Knowing which category fits your citizenship and degree field before your first interview lets you address sponsorship requirements confidently, without stalling the offer process later.
Search open roles directly through Migrate Mate
Use Migrate Mate to filter Customer Program Manager openings at Belk by visa type and sponsorship history. It surfaces roles where Belk has actively sponsored international candidates, so you spend time on applications with a real path forward.
Prepare for OPT cap-gap timing in retail hiring cycles
Retail companies like Belk run structured hiring cycles tied to seasonal demand. If your F-1 OPT expires near an H-1B cap filing period, confirm with your hiring contact that Belk will file the H-1B petition in time to trigger cap-gap protection before your OPT end date.
Verify Belk's E-Verify enrollment before accepting an offer
F-1 STEM OPT extensions require your employer to be enrolled in E-Verify. Confirm Belk's enrollment status with HR before accepting an offer if you're planning to extend your work authorization under STEM OPT, since missing this step can void your extension eligibility.
Align your LCA job title with your actual responsibilities
When Belk files a Labor Condition Application with the DOL for your H-1B, the job title and duties must match your day-to-day role. Review the LCA details carefully before your employer submits, since title mismatches can complicate future Green Card PERM filings.
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Find Customer Program Manager at Belk JobsFrequently Asked Questions
Does Belk sponsor H-1B visas for Customer Program Managers?
Yes, Belk sponsors H-1B visas for Customer Program Manager roles. This function is treated as a specialty occupation tied to business administration, retail operations, or a related field, which meets the H-1B degree requirement. Your petition goes through the standard USCIS cap lottery process unless you qualify for a cap-exempt filing through a prior employer.
Which visa types does Belk commonly use for Customer Program Manager roles?
Belk sponsors H-1B, TN, EB-2, EB-3, F-1 OPT, and F-1 CPT for this role. H-1B and F-1 OPT are the most common entry points. TN is available to Canadian and Mexican nationals whose degree and job duties fit the USMCA qualifying categories. EB-2 and EB-3 are typically used for candidates Belk wants to transition to permanent residence.
How do I apply for Customer Program Manager jobs at Belk?
Start by browsing open Customer Program Manager positions at Belk through Migrate Mate, which filters for roles with active visa sponsorship. Apply directly through Belk's careers portal and flag your visa requirements in your application or initial recruiter call. Having your OPT, H-1B status, or TN eligibility documentation ready before the screening stage speeds up the process significantly.
What qualifications does Belk expect for Customer Program Manager candidates requiring sponsorship?
Belk typically looks for a bachelor's degree in business, marketing, supply chain, or a closely related field, since this is required to satisfy H-1B specialty occupation standards. Practical experience managing retail programs, customer accounts, or vendor relationships carries significant weight. Candidates who can demonstrate cross-functional project ownership in a retail or consumer goods environment are consistently competitive for this role.
How do I manage the timeline between a Belk offer and my visa filing deadline?
For H-1B, USCIS accepts petitions starting April 1 for an October 1 start date, so timing your offer relative to that window matters. If you're on F-1 OPT, your OPT end date determines urgency. For TN, processing can happen at a port of entry, which gives more flexibility. Raise your visa timeline with Belk's HR team immediately after receiving an offer to align filing dates with your authorization window.
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