Customer Success Jobs at Block with Visa Sponsorship
Block hires Customer Success professionals to support its payments and financial tools ecosystem, working directly with merchants, developers, and partners. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you're building a career in fintech customer success.
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Get Access To All JobsSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Join the Square Strategic Account Management team and help our merchants grow their business! The Strategic Account Management team partners with Mid Market business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.
As a Strategic Account Manager on our Strategic Food and Beverage (F&B) team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with Square sellers in the food & Beverage space—understanding their unique needs, crafting innovative solutions, and championing them within Square.
In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements.
You Will
- Own and maintain relationships across a portfolio of 175+ strategic food and beverage sellers, driving account expansion, retention, and satisfaction
- Understand Food and Beverage customer needs to help achieve their business goals through Square
- Cross sell and upsell products based on discovering customer needs
- Effectively and strategically address customer concerns and issues
- Help grow our managed accounts program through contracts and renewals
- Conduct business reviews as needed to assess all aspects of the partnership
- Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square
You Have
- 2+ years experience in Sales, Account Management or a related field
- Experience discovering and closing sales opportunities and building client relationships
- Experience successfully managing a pipeline to achieve revenue targets
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
- Experience within the Food and Beverage industry is preferred
Candidates must live within 50 miles of the following locations: Salt Lake City, UT.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A:
$48.80—$73.22 USD
Zone B:
$45.38—$68.08 USD
Zone C:
$41.49—$62.26 USD
Zone D:
$36.63—$54.90 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Join the Square Strategic Account Management team and help our merchants grow their business! The Strategic Account Management team partners with Mid Market business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.
As a Strategic Account Manager on our Strategic Food and Beverage (F&B) team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with Square sellers in the food & Beverage space—understanding their unique needs, crafting innovative solutions, and championing them within Square.
In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements.
You Will
- Own and maintain relationships across a portfolio of 175+ strategic food and beverage sellers, driving account expansion, retention, and satisfaction
- Understand Food and Beverage customer needs to help achieve their business goals through Square
- Cross sell and upsell products based on discovering customer needs
- Effectively and strategically address customer concerns and issues
- Help grow our managed accounts program through contracts and renewals
- Conduct business reviews as needed to assess all aspects of the partnership
- Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square
You Have
- 2+ years experience in Sales, Account Management or a related field
- Experience discovering and closing sales opportunities and building client relationships
- Experience successfully managing a pipeline to achieve revenue targets
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
- Experience within the Food and Beverage industry is preferred
Candidates must live within 50 miles of the following locations: Salt Lake City, UT.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A:
$48.80—$73.22 USD
Zone B:
$45.38—$68.08 USD
Zone C:
$41.49—$62.26 USD
Zone D:
$36.63—$54.90 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
See all 5+ Customer Success at Block jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Block roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Block Jobs
Tailor your experience to fintech customer outcomes
Block's Customer Success roles center on merchant retention, payment adoption, and product activation. Frame your resume around measurable outcomes like churn reduction or onboarding speed, not just relationship management. Generic CS experience won't stand out in a product-led fintech environment.
Confirm your visa type fits Block's sponsored categories
Block sponsors H-1B, E-3, and employer-sponsored Green Card pathways including EB-2 and EB-3. If you're an Australian citizen, the E-3 is a faster path with no lottery. Verify your eligibility against these categories before investing time in the application process.
Target roles tied to Block's core product lines
Open Customer Success positions at Block often align with Square, Cash App for Business, or the developer platform. Applying to roles directly tied to a product you can speak to in interviews signals focus and increases your chances of clearing early screening rounds.
Understand how H-1B timing affects your start date
If you need H-1B sponsorship, USCIS caps the annual registration period in March with an October 1 start date. Coordinate your offer timing with Block's HR team early so your petition is filed within the cap window and your start date aligns with your current status.
Use Migrate Mate to identify active Customer Success openings
Block's sponsorship activity for Customer Success roles fluctuates by hiring cycle. Search Migrate Mate to filter live openings at Block that align with your visa type, so you're applying to roles actively seeking sponsored candidates rather than cold-applying to closed pipelines.
Prepare your specialty occupation documentation before the offer
H-1B approval for Customer Success roles at tech companies requires demonstrating the position qualifies as a specialty occupation under USCIS standards. A relevant bachelor's degree in business, communications, or a related field strengthens the petition. Have your transcripts and credential evaluations ready before Block initiates filing.
Customer Success at Block jobs are hiring across the US. Find yours.
Find Customer Success at Block JobsFrequently Asked Questions
Does Block sponsor H-1B visas for Customer Success?
Yes, Block sponsors H-1B visas for Customer Success roles. Because H-1B sponsorship requires demonstrating the position qualifies as a specialty occupation, Block typically looks for candidates with a relevant bachelor's degree or higher. If you're selected in the USCIS lottery, your petition is filed in April for an October 1 start date.
How do I apply for Customer Success jobs at Block?
You can browse open Customer Success positions on Block's careers site or use Migrate Mate to filter specifically for roles at Block that include visa sponsorship. When applying, highlight experience with SaaS or payments products, merchant or developer-facing support, and any metrics that demonstrate retention or activation impact. Tailor your application to the specific product line the role supports.
Which visa types does Block commonly sponsor for Customer Success roles?
Block sponsors H-1B visas for most international hires in Customer Success. Australian citizens can pursue the E-3 visa, which bypasses the H-1B lottery and allows two-year renewable stays. For longer-term pathways, Block also supports employer-sponsored Green Card petitions through EB-2 and EB-3 categories, typically initiated after a period of employment.
What qualifications does Block expect for sponsored Customer Success roles?
Block generally looks for candidates with experience in SaaS or fintech customer success, a track record of managing merchant or developer relationships, and familiarity with product-led growth metrics. A bachelor's degree in business, communications, or a related field supports the specialty occupation case required for H-1B sponsorship. Experience with Square or payment infrastructure is a practical differentiator.
How do I time a Customer Success job search at Block around my visa status?
If you're on OPT, start your search at least six months before your authorization expires to allow time for interviews, an offer, and USCIS filing. For H-1B cap sponsorship, the registration window opens in March each year. Block's HR team will guide the petition process once you have an offer, but coordinating your timeline early prevents gaps in work authorization.
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