Customer Service Jobs at CLEAR with Visa Sponsorship
Customer Service roles at CLEAR sit at the intersection of technology and hospitality, supporting members through enrollment, troubleshooting, and airport lane experiences. CLEAR has a track record of sponsoring work visas for this function, making it a realistic target if you're on F-1 OPT, TN, or pursuing permanent residence pathways.
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Get Access To All JobsAbout CLEAR:
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
Perks of Being a Team Member at CLEAR!
- Competitive compensation structure with base and target bonus
- 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
- $100 monthly wellness stipend for health and fitness-related expenses
- 401k Retirement Plan with company match
- Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
- Family Planning benefits through KindBody
- Paid Parental Leave
- Family, Military & Bereavement Leave Program
- Emotional Well Being Assistance
- Ongoing training & development programs to grow & advance your career with a growing company!
- Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.
Who We Are:
- A Day in the Life at CLEAR
- How CLEAR works
- Our Values
About the Position:
The Operations Manager will play a critical role on our airport leadership team, reporting directly to the General Manager. This leader will be responsible for driving sales performance, exceeding KPIs, and leading a high-performing team of hourly Ambassadors in a dynamic, customer-facing airport environment. The ideal candidate is a hands-on, results-driven coach with a strong focus on sales execution, customer service excellence, and operational integrity.
Key Responsibilities Include:
- Lead from the floor - spend 70% of your time in the airport environment, actively coaching, inspiring, and driving a culture of hospitality, member engagement, and sales excellence.
- Own all sales performance by setting, monitoring, and achieving daily, weekly, and monthly goals for membership growth, conversion, and revenue.
- Motivate and empower Ambassadors through hands-on coaching, daily huddles, and consistent feedback that builds confidence and accountability in selling CLEAR.
- Create a sales-first culture that celebrates wins, recognizes top performers, and fosters pride in connecting members to CLEAR's value.
- Analyze KPIs and member insights to identify trends, inform strategy, and take decisive action to improve sales performance and the overall member experience.
- Assist with recruiting, training, and talent development - building a team of Ambassadors who excel at hospitality, embody the brand, and consistently deliver strong results.
- Ensure operational excellence and compliance, upholding CLEAR and TSA policies with the highest standards of security and integrity.
- Collaborate with the General Manager and partners to optimize station performance, aligning operational efficiency with ambitious sales and growth goals.
Ideal candidates will have:
- 3+ years of leadership experience in high-volume, customer-facing environments (e.g., retail, hospitality, airport concessions, restaurants).
- Proven track record of achieving or exceeding sales goals, KPIs, and team performance metrics.
- Strong leadership, coaching, and team development skills with a focus on sales accountability and performance management.
- Excellent communication skills and the ability to motivate and influence others in a dynamic environment.
- Experience balancing customer satisfaction, sales performance, compliance, and operational efficiency.
- Comfort with technology and data, using tools to track performance and make informed decisions.
- Willingness and ability to work non-traditional hours including weekends, holidays, and early mornings or evenings.
- Ability to stand/walk for extended periods and follow airport, CLEAR, and federal security policies.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.
About CLEAR:
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
Perks of Being a Team Member at CLEAR!
- Competitive compensation structure with base and target bonus
- 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
- $100 monthly wellness stipend for health and fitness-related expenses
- 401k Retirement Plan with company match
- Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
- Family Planning benefits through KindBody
- Paid Parental Leave
- Family, Military & Bereavement Leave Program
- Emotional Well Being Assistance
- Ongoing training & development programs to grow & advance your career with a growing company!
- Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.
Who We Are:
- A Day in the Life at CLEAR
- How CLEAR works
- Our Values
About the Position:
The Operations Manager will play a critical role on our airport leadership team, reporting directly to the General Manager. This leader will be responsible for driving sales performance, exceeding KPIs, and leading a high-performing team of hourly Ambassadors in a dynamic, customer-facing airport environment. The ideal candidate is a hands-on, results-driven coach with a strong focus on sales execution, customer service excellence, and operational integrity.
Key Responsibilities Include:
- Lead from the floor - spend 70% of your time in the airport environment, actively coaching, inspiring, and driving a culture of hospitality, member engagement, and sales excellence.
- Own all sales performance by setting, monitoring, and achieving daily, weekly, and monthly goals for membership growth, conversion, and revenue.
- Motivate and empower Ambassadors through hands-on coaching, daily huddles, and consistent feedback that builds confidence and accountability in selling CLEAR.
- Create a sales-first culture that celebrates wins, recognizes top performers, and fosters pride in connecting members to CLEAR's value.
- Analyze KPIs and member insights to identify trends, inform strategy, and take decisive action to improve sales performance and the overall member experience.
- Assist with recruiting, training, and talent development - building a team of Ambassadors who excel at hospitality, embody the brand, and consistently deliver strong results.
- Ensure operational excellence and compliance, upholding CLEAR and TSA policies with the highest standards of security and integrity.
- Collaborate with the General Manager and partners to optimize station performance, aligning operational efficiency with ambitious sales and growth goals.
Ideal candidates will have:
- 3+ years of leadership experience in high-volume, customer-facing environments (e.g., retail, hospitality, airport concessions, restaurants).
- Proven track record of achieving or exceeding sales goals, KPIs, and team performance metrics.
- Strong leadership, coaching, and team development skills with a focus on sales accountability and performance management.
- Excellent communication skills and the ability to motivate and influence others in a dynamic environment.
- Experience balancing customer satisfaction, sales performance, compliance, and operational efficiency.
- Comfort with technology and data, using tools to track performance and make informed decisions.
- Willingness and ability to work non-traditional hours including weekends, holidays, and early mornings or evenings.
- Ability to stand/walk for extended periods and follow airport, CLEAR, and federal security policies.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.
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Get Access To All JobsTips for Finding Customer Service Jobs at CLEAR Jobs
Frame your experience around biometric technology
CLEAR's customer service teams work directly with biometric enrollment and identity verification systems. Highlight any prior experience with hardware troubleshooting, kiosk support, or tech-assisted customer interactions to show you can handle the role's technical dimension.
Confirm your OPT timeline before applying
F-1 OPT gives you 12 months of work authorization, with a 24-month STEM extension if your degree qualifies. CLEAR's hiring cycle can take 4 to 8 weeks, so apply with enough runway to start and complete a standard probationary period without a gap.
Ask about sponsorship scope during the offer stage
CLEAR sponsors both nonimmigrant and immigrant visa categories for customer-facing roles. During negotiations, ask whether sponsorship includes PERM labor certification and EB-2 or EB-3 filings, not just near-term work authorization, so you understand your long-term path before signing.
Target airport and travel hub locations strategically
CLEAR operates primarily at airports and sports venues. Applying to locations in cities with high CLEAR traffic, such as major hub airports, increases your odds of finding active headcount. USCIS also processes petitions tied to the employer's primary worksite, so location affects your petition address.
Use Migrate Mate to filter CLEAR's open Customer Service roles by visa type
Not every open role at CLEAR is actively sponsoring the same visa categories. Use Migrate Mate to identify which Customer Service positions at CLEAR align with your current status and sponsorship needs before submitting an application.
Verify E-Verify enrollment before your start date
CLEAR participates in E-Verify, which cross-checks your work authorization documents with DHS and SSA records within three business days of your first day. Ensure your I-9 documents are current and your USCIS records accurately reflect your status to avoid a tentative non-confirmation.
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Find Customer Service at CLEAR JobsFrequently Asked Questions
Does CLEAR sponsor H-1B visas for Customer Service?
CLEAR's H-1B sponsorship activity is concentrated in roles that meet USCIS's specialty occupation standard, meaning the position requires at least a bachelor's degree in a specific field. Most frontline Customer Service roles at CLEAR do not qualify under that definition, but supervisory, training, or workforce operations positions within the customer service function may meet the threshold depending on how the role is structured.
Which visa types are commonly used for Customer Service roles at CLEAR?
F-1 OPT and F-1 CPT are the most accessible entry points for international students targeting Customer Service positions at CLEAR, since no separate petition is required before starting work. TN status is available for Canadian and Mexican nationals in qualifying professional categories. For longer-term authorization, CLEAR has sponsored EB-2 and EB-3 Green Card pathways, which involve PERM labor certification filed through the DOL.
What qualifications or experience does CLEAR expect for Customer Service roles?
CLEAR's Customer Service hiring emphasizes member-facing experience in high-volume or technology-assisted environments, such as airports, hospitality, or retail tech. Familiarity with biometric enrollment processes, de-escalation in fast-paced settings, and comfort operating hardware are recurring themes in their job postings. A formal degree is generally not required for frontline positions, though supervisory roles may expect additional credentials.
How do I apply for Customer Service jobs at CLEAR?
You can browse CLEAR's open Customer Service positions directly through Migrate Mate, which filters roles by visa sponsorship type so you can confirm sponsorship availability before applying. Once you identify a role, applications go through CLEAR's careers portal. Response timelines vary by location, but most candidates hear back within two to four weeks of submitting a complete application.
How do I plan my timeline if CLEAR needs to file for a work visa on my behalf?
If CLEAR agrees to sponsor you for a status change or new petition, factor in USCIS processing times, which range from a few weeks with premium processing to several months for standard service. PERM labor certification for EB-2 or EB-3 sponsorship can take six months to over a year before an I-140 petition is even filed. Start conversations about sponsorship scope early in the offer negotiation, not after you've signed.
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