Customer Support Jobs at CLEAR with Visa Sponsorship
CLEAR's Customer Support roles focus on helping members navigate identity verification and access across airports, stadiums, and partner venues. CLEAR has sponsored visas for Customer Support hires, making it a realistic target for international candidates with strong service backgrounds and the right work authorization.
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Get Access To All JobsAbout CLEAR:
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
Perks of Being a Team Member at CLEAR!
- Competitive compensation structure with base and target bonus
- 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
- $100 monthly wellness stipend for health and fitness-related expenses
- 401k Retirement Plan with company match
- Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
- Family Planning benefits through KindBody
- Paid Parental Leave
- Family, Military & Bereavement Leave Program
- Emotional Well Being Assistance
- Ongoing training & development programs to grow & advance your career with a growing company!
- Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.
Who We Are:
- A Day in the Life at CLEAR
- How CLEAR works
- Our Values
About the Position:
The Operations Manager will play a critical role on our airport leadership team, reporting directly to the General Manager. This leader will be responsible for driving sales performance, exceeding KPIs, and leading a high-performing team of hourly Ambassadors in a dynamic, customer-facing airport environment. The ideal candidate is a hands-on, results-driven coach with a strong focus on sales execution, customer service excellence, and operational integrity.
Key Responsibilities Include:
- Lead from the floor - spend 70% of your time in the airport environment, actively coaching, inspiring, and driving a culture of hospitality, member engagement, and sales excellence.
- Own all sales performance by setting, monitoring, and achieving daily, weekly, and monthly goals for membership growth, conversion, and revenue.
- Motivate and empower Ambassadors through hands-on coaching, daily huddles, and consistent feedback that builds confidence and accountability in selling CLEAR.
- Create a sales-first culture that celebrates wins, recognizes top performers, and fosters pride in connecting members to CLEAR's value.
- Analyze KPIs and member insights to identify trends, inform strategy, and take decisive action to improve sales performance and the overall member experience.
- Assist with recruiting, training, and talent development - building a team of Ambassadors who excel at hospitality, embody the brand, and consistently deliver strong results.
- Ensure operational excellence and compliance, upholding CLEAR and TSA policies with the highest standards of security and integrity.
- Collaborate with the General Manager and partners to optimize station performance, aligning operational efficiency with ambitious sales and growth goals.
Ideal candidates will have:
- 3+ years of leadership experience in high-volume, customer-facing environments (e.g., retail, hospitality, airport concessions, restaurants).
- Proven track record of achieving or exceeding sales goals, KPIs, and team performance metrics.
- Strong leadership, coaching, and team development skills with a focus on sales accountability and performance management.
- Excellent communication skills and the ability to motivate and influence others in a dynamic environment.
- Experience balancing customer satisfaction, sales performance, compliance, and operational efficiency.
- Comfort with technology and data, using tools to track performance and make informed decisions.
- Willingness and ability to work non-traditional hours including weekends, holidays, and early mornings or evenings.
- Ability to stand/walk for extended periods and follow airport, CLEAR, and federal security policies.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.
About CLEAR:
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
Perks of Being a Team Member at CLEAR!
- Competitive compensation structure with base and target bonus
- 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
- $100 monthly wellness stipend for health and fitness-related expenses
- 401k Retirement Plan with company match
- Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
- Family Planning benefits through KindBody
- Paid Parental Leave
- Family, Military & Bereavement Leave Program
- Emotional Well Being Assistance
- Ongoing training & development programs to grow & advance your career with a growing company!
- Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!
Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.
Who We Are:
- A Day in the Life at CLEAR
- How CLEAR works
- Our Values
About the Position:
The Operations Manager will play a critical role on our airport leadership team, reporting directly to the General Manager. This leader will be responsible for driving sales performance, exceeding KPIs, and leading a high-performing team of hourly Ambassadors in a dynamic, customer-facing airport environment. The ideal candidate is a hands-on, results-driven coach with a strong focus on sales execution, customer service excellence, and operational integrity.
Key Responsibilities Include:
- Lead from the floor - spend 70% of your time in the airport environment, actively coaching, inspiring, and driving a culture of hospitality, member engagement, and sales excellence.
- Own all sales performance by setting, monitoring, and achieving daily, weekly, and monthly goals for membership growth, conversion, and revenue.
- Motivate and empower Ambassadors through hands-on coaching, daily huddles, and consistent feedback that builds confidence and accountability in selling CLEAR.
- Create a sales-first culture that celebrates wins, recognizes top performers, and fosters pride in connecting members to CLEAR's value.
- Analyze KPIs and member insights to identify trends, inform strategy, and take decisive action to improve sales performance and the overall member experience.
- Assist with recruiting, training, and talent development - building a team of Ambassadors who excel at hospitality, embody the brand, and consistently deliver strong results.
- Ensure operational excellence and compliance, upholding CLEAR and TSA policies with the highest standards of security and integrity.
- Collaborate with the General Manager and partners to optimize station performance, aligning operational efficiency with ambitious sales and growth goals.
Ideal candidates will have:
- 3+ years of leadership experience in high-volume, customer-facing environments (e.g., retail, hospitality, airport concessions, restaurants).
- Proven track record of achieving or exceeding sales goals, KPIs, and team performance metrics.
- Strong leadership, coaching, and team development skills with a focus on sales accountability and performance management.
- Excellent communication skills and the ability to motivate and influence others in a dynamic environment.
- Experience balancing customer satisfaction, sales performance, compliance, and operational efficiency.
- Comfort with technology and data, using tools to track performance and make informed decisions.
- Willingness and ability to work non-traditional hours including weekends, holidays, and early mornings or evenings.
- Ability to stand/walk for extended periods and follow airport, CLEAR, and federal security policies.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.
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Get Access To All JobsTips for Finding Customer Support Jobs at CLEAR Jobs
Translate your credentials for U.S. standards
If your degree or professional certification comes from outside the U.S., get a credential evaluation before applying. CLEAR's hiring team assesses qualifications against U.S. benchmarks, and an unevaluated foreign degree can stall an offer even when your experience is strong.
Target CLEAR's airport and venue locations
CLEAR operates at dozens of airports and sports venues across the country. Customer Support openings tied to specific locations often have faster hiring timelines, since those sites have immediate staffing needs that make them more likely to move quickly on a sponsored candidate.
Understand which visa types fit this role
Customer Support roles at CLEAR have been filled using F-1 OPT, TN, and employment-based Green Card pathways. Knowing which category fits your background before you apply lets you frame your work authorization clearly during screening calls, avoiding delays from mismatched expectations.
Clarify sponsorship intent early in interviews
Raise your sponsorship needs before the offer stage, not after. Ask the recruiter directly whether the specific Customer Support role is eligible for employer-sponsored work authorization. CLEAR's process varies by location and team, so confirming early prevents wasted rounds of interviews.
Use Migrate Mate to filter verified sponsorship roles
Searching for Customer Support openings at CLEAR across general job boards buries you in listings with no sponsorship clarity. Use Migrate Mate to filter specifically for CLEAR roles that have a documented sponsorship track record, saving you time on applications that won't move forward.
Align your OPT start date with CLEAR's hiring cycle
If you're on F-1 OPT, time your application so your authorization is active when CLEAR expects to onboard. USCIS OPT start dates can't be moved once approved, and a gap between your start date and the company's onboarding window can cause CLEAR to withdraw the offer.
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Find Customer Support at CLEAR JobsFrequently Asked Questions
Does CLEAR sponsor H-1B visas for Customer Supports?
CLEAR's primary sponsorship activity for Customer Support roles has been through employment-based Green Card pathways and F-1 OPT, not H-1B. H-1B sponsorship for Customer Support positions is uncommon at most technology companies because the role typically does not meet USCIS specialty occupation requirements, which mandate a direct connection between the job duties and a specific bachelor's-level field of study.
How do I apply for Customer Support jobs at CLEAR?
Applications go through CLEAR's careers page, where you can filter by role type and location. Before applying, confirm the listing notes openness to sponsorship or includes work authorization language. You can also browse Customer Support openings at CLEAR with sponsorship context already verified through Migrate Mate, which surfaces roles based on CLEAR's documented hiring and sponsorship history for this function.
Which visa types are commonly used for Customer Support roles at CLEAR?
F-1 OPT is the most practical near-term option for recent graduates, giving you up to 12 months of work authorization without employer petitioning. TN status is available to Canadian and Mexican nationals in qualifying roles. For longer-term sponsorship, CLEAR has used EB-2 and EB-3 Green Card pathways, which involve PERM labor certification filed with the DOL before USCIS adjudicates the immigrant petition.
What qualifications does CLEAR look for in Customer Support candidates who need sponsorship?
CLEAR's Customer Support roles prioritize direct customer-facing experience, comfort with identity verification technology, and the ability to work in high-traffic environments like airports. A bachelor's degree strengthens your profile for employment-based Green Card pathways. Candidates coming off F-1 OPT benefit from framing any prior service or hospitality experience in terms of volume, resolution rates, and technology platforms used.
How do I plan my timeline if I need CLEAR to sponsor my work authorization?
F-1 OPT applications should be submitted to your Designated School Official at least 90 days before your program end date, with USCIS recommending filing at least 60 days before the intended start date. For Green Card sponsorship, PERM processing at the DOL currently takes several months before the USCIS immigrant petition stage begins. Start conversations with CLEAR's recruiter about your authorization timeline during the first interview, not after receiving an offer.
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