Customer Service Jobs at Emory Healthcare with Visa Sponsorship
Customer Service roles at Emory Healthcare sit at the intersection of patient care and healthcare operations, covering patient access, scheduling, and support functions across one of the largest academic health systems in the Southeast. Emory has a demonstrated track record of sponsoring international candidates for these positions.
See All Customer Service at Emory Healthcare JobsOverview
Showing 5 of 26+ Customer Service Jobs at Emory Healthcare jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 26+ Customer Service Jobs at Emory Healthcare
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Emory Healthcare.
Get Access To All JobsDescription:
JOB DESCRIPTION: Oversees and coordinates all activities pertaining to the operations of billing, collections, customer service, and/or registration. Coordinates front-end billing processes for Outreach Billing of slides and/or specimens sent for consultation or evaluation. Enters and maintains data in IDX/HealthQuest systems and follows process from registration to BAR. Communicates with internal and external individuals to obtain information, resolve issues, and maximize reimbursements for services. Accurately posts insurance company and patient payments, including contractual adjustments and denials. Monitors accounts to ensure correct reimbursement is received. Works closely with the manager and supervisors in formulating and implementing departmental objectives. Acts as subject matter expert for their area of expertise. Coaches, mentors, and provides feedback in review process. Assists in training and acts as backup for Supervisor. Performs other related duties as required.
MINIMUM QUALIFICATIONS: Associate's degree with a minimum of 4 years of collections, billing and/or registration experience in a healthcare or insurance setting OR five years of collections, billing and/or registration experience in a healthcare or insurance setting. Knowledge of applicable business software preferred. Third party payor experience required. Certified Patient Accounts Representative (CPAR) and/or Certified Patient Financial Counselor (CPFC) preferred in hospital setting. Typing skills with minimum of 35 wpm. Excellent oral and written communication skills. Knowledge of ICD-9 and CPT coding.
PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste, Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
Description:
JOB DESCRIPTION: Oversees and coordinates all activities pertaining to the operations of billing, collections, customer service, and/or registration. Coordinates front-end billing processes for Outreach Billing of slides and/or specimens sent for consultation or evaluation. Enters and maintains data in IDX/HealthQuest systems and follows process from registration to BAR. Communicates with internal and external individuals to obtain information, resolve issues, and maximize reimbursements for services. Accurately posts insurance company and patient payments, including contractual adjustments and denials. Monitors accounts to ensure correct reimbursement is received. Works closely with the manager and supervisors in formulating and implementing departmental objectives. Acts as subject matter expert for their area of expertise. Coaches, mentors, and provides feedback in review process. Assists in training and acts as backup for Supervisor. Performs other related duties as required.
MINIMUM QUALIFICATIONS: Associate's degree with a minimum of 4 years of collections, billing and/or registration experience in a healthcare or insurance setting OR five years of collections, billing and/or registration experience in a healthcare or insurance setting. Knowledge of applicable business software preferred. Third party payor experience required. Certified Patient Accounts Representative (CPAR) and/or Certified Patient Financial Counselor (CPFC) preferred in hospital setting. Typing skills with minimum of 35 wpm. Excellent oral and written communication skills. Knowledge of ICD-9 and CPT coding.
PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste, Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.
See all 26+ Customer Service at Emory Healthcare jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Emory Healthcare roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Emory Healthcare Jobs
Align your credentials to patient-facing requirements
Emory Healthcare's Customer Service roles often require familiarity with medical terminology, HIPAA compliance, and electronic health record systems like Epic. Certifications in healthcare administration or patient access strengthen your application before you reach the sponsorship conversation.
Target roles tied to clinical support functions
Patient access coordinators, scheduling representatives, and insurance verification specialists sit closer to clinical operations and are more likely to justify sponsorship than general administrative positions. Filter your search toward those titles when targeting Emory Healthcare specifically.
Confirm OPT or CPT eligibility before applying
If you're on an F-1 visa, verify your OPT authorization dates and STEM extension eligibility before submitting applications. Emory's HR teams work with both CPT and OPT arrangements, but the authorization must already be in place or clearly pending before an offer can be extended.
Use Migrate Mate to surface active openings
Customer Service openings at Emory Healthcare can move quickly and are spread across multiple campuses and departments. Use Migrate Mate to filter Emory's active roles by sponsorship type so you're targeting positions where the filing pathway already exists.
Understand how TN status applies to your role
Canadian and Mexican nationals in qualifying healthcare support roles may be eligible for TN status, which doesn't require a PERM labor certification and can be processed faster than H-1B. Confirm your job title maps to an approved TN category before discussing this option with a recruiter.
Clarify sponsorship scope during the offer stage
Before signing an offer, ask Emory's HR team specifically whether the role supports H-1B filing or only covers OPT extension. Large health systems sometimes distinguish sponsorship tiers by department, and Customer Service positions may fall under different HR units with separate sponsorship policies.
Customer Service at Emory Healthcare jobs are hiring across the US. Find yours.
Find Customer Service at Emory Healthcare JobsFrequently Asked Questions
Does Emory Healthcare sponsor H-1B visas for Customer Service roles?
Emory Healthcare does sponsor H-1B visas, and Customer Service positions are included among the roles where sponsorship has been filed. These roles typically involve patient access, scheduling, or healthcare support functions that justify the specialty occupation standard. Your best approach is to confirm sponsorship scope directly with the hiring team during the offer stage, since policies can vary by department and campus.
How do I apply for Customer Service jobs at Emory Healthcare?
Applications go through Emory Healthcare's careers portal, where you can filter by department and location. When applying, tailor your resume to highlight any experience with patient-facing healthcare environments, medical terminology, or systems like Epic. If you need visa sponsorship, note it clearly in your application or cover letter so recruiters can route you to the appropriate HR team from the start. Migrate Mate also lists active Emory Healthcare Customer Service openings filtered by sponsorship type.
Which visa types does Emory Healthcare commonly use for Customer Service positions?
Emory Healthcare has filed across several visa categories for this function, including H-1B, F-1 OPT, F-1 CPT, TN, J-1, and employment-based Green Card pathways such as EB-2 and EB-3. For Customer Service roles specifically, F-1 OPT and TN are often the most accessible entry points, with H-1B and Green Card sponsorship available for longer-term hires in more specialized patient access or healthcare coordination functions.
What qualifications or experience does Emory Healthcare look for in Customer Service candidates?
Emory Healthcare expects candidates for Customer Service roles to have experience in healthcare settings, particularly in patient access, insurance verification, scheduling, or medical billing. Familiarity with HIPAA compliance requirements and electronic health record platforms is a practical advantage. Roles that intersect with clinical operations tend to require at least an associate's degree, though senior patient access or coordination roles may prefer a bachelor's degree in a health-related field.
How do I navigate the timeline for getting sponsored in a Customer Service role at Emory Healthcare?
Timeline depends heavily on visa type. F-1 OPT authorization should already be in place or pending before your start date. H-1B sponsorship requires USCIS lottery registration in March for an October 1 start, which means Emory needs to commit to filing months before your employment begins. TN status can be arranged faster and without a lottery. Clarify which pathway applies to your role and nationality as early as possible in the interview process to avoid delays.
See which Customer Service at Emory Healthcare employers are hiring and sponsoring visas right now.
Search Customer Service at Emory Healthcare Jobs