Patient Services Manager Jobs at Emory Healthcare with Visa Sponsorship

INTRODUCTION

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day one!
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs…. and more!

DESCRIPTION

Job Summary: The Nurse Manager plays a key leadership role within the nursing and clinical teams, overseeing daily clinical and operational functions to ensure seamless patient care across the care continuum. This role demands a dynamic leader capable of managing both clinical excellence and operational performance, all while ensuring that patient care remains the top priority. You will lead staff, drive clinical practice development, and manage patient care delivery, while being accountable for team performance, quality, safety, compliance, financials, throughput, and operational efficiency. Reporting to the Director of Patient Care Service, you will develop, implement, and evaluate systems that promote high-quality, cost-effective, and safe care.

Key Responsibilities:

Leadership & Team Development:

1. Develop and maintain high engagement, visibility, and accountability within the healthcare team to achieve organizational vision, mission, and goals.
2. Foster a culture of collaboration, excellence, accountability, and mutual respect within inter-professional care teams.
3. Provide education, coaching, and guidance to staff, ensuring adherence to clinical standards and best practices.
4. Facilitate staff onboarding, competency assessment, and continuous professional development.
5. Manage and support a diverse workforce based on organizational goals, staffing needs, and budget considerations.

Clinical & Operational Management:

1. Oversee clinical and operational workflows, ensuring seamless patient integration and service efficiency.
2. Lead and implement quality and safety initiatives specific to your area, aligning with organizational objectives.
3. Execute financial and productivity initiatives in line with organizational goals.
4. Collaborate with division leadership to ensure patient safety and monitor quality and safety objectives across the care continuum.
5. Identify and implement evidence-based practices to enhance patient safety and reduce risk, in alignment with the Magnet® model.

Performance & Compliance:

1. Manage performance, providing feedback and addressing issues related to patient care and professional conduct.
2. Ensure compliance with regulatory standards, accreditation requirements, and organizational policies.
3. Lead continuous quality improvement efforts through data analysis, problem-solving, and monitoring key performance indicators (KPIs).
4. Ensure adherence to Magnet Model principles and implement strategies that enhance clinical practice outcomes.

Strategic & Operational Oversight:

1. Plan, prioritize, and execute operations efficiently, anticipating resource needs and achieving results within budget.
2. Address operational challenges and apply problem-solving skills to resolve issues, working in partnership with triad leadership.
3. Advocate for optimal resource allocation to support patient care and improve overall service delivery.

Workplace Culture & Staff Well-Being:

1. Foster an inclusive and diverse work environment that values individual differences and promotes staff well-being.
2. Create and support a healthy work environment that encourages professional growth and high staff morale.
3. Demonstrate leadership in challenging situations, adapting styles as needed, and effectively communicating unit goals.

Professional Practice Oversight:

1. Actively monitor nursing practice to ensure adherence to established clinical standards, policies, and procedures.
2. Provide ongoing education and training to nurses, ensuring up-to-date clinical skills and regulatory knowledge.
3. Advocate for patient safety and optimal care by addressing concerns regarding staffing, resources, and care delivery.

The Nurse Manager Accountability Grid complements the Key Responsibilities of this Job Description by providing a structured, action-oriented guide for performance expectations and operational accountability.

MINIMUM REQUIRED QUALIFICATIONS

Education: Bachelor's degree in nursing (BSN) required

Experience: A minimum of five (5) total years of professional nursing practice experience in acute and/or ambulatory care settings; with two (2) years of lead, supervisory, management, and/or leadership experience in nursing and/or health system position/role.

Licensure:

1. Acute / Ambulatory Setting: A valid, unencumbered Registered Nursing License approved by the Georgia Board of Nursing.
2. Virtual Care Setting: If overseeing virtual care activities, an active compact/multistate license (eNLC) is required within 60 days of hire.

Certifications:

1. BLS required
2. ACLS certification may be necessary depending on specialty area, post hire
3. Additional certifications may be required based on department and specialty

Skills:

1. Demonstrated leadership in promoting collaboration, diversity, equity, inclusion, and social justice within the populations served and the health system.
2. Experience overseeing intricate, complex service line operations within a healthcare system.
3. Ongoing demonstrated clinical and leadership competence.

PREFERRED QUALIFICATIONS

Education: Master's degree in nursing or Doctoral degree (DNP, PhD, DrPH) strongly preferred.

Experience: A minimum of five (5) total years of professional nursing practice experience in acute and/or ambulatory care settings; three (3) years of lead, supervisory, management, and/or leadership experience within a complex academic health system preferred.

Certification: Nurse Executive Certification (NE-BC, NEA-BC) or comparable certifications (CNML or CENP)

Physical Requirements: 10+ lbs. 67-100% of the workday (constantly). Lifting 10+ lbs max, carrying of small articles such as dockets, ledgers, files, small tools, frequent standing & walking, occasional sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.