Customer Support Jobs at Express with Visa Sponsorship
Customer Support roles at Express span store associate positions, online order assistance, and omnichannel retail operations. Express has a track record of sponsoring international workers in this function, making it a realistic target for candidates on F-1 OPT, CPT, or pursuing longer-term employment-based Green Card pathways.
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Get Access To All JobsINTRODUCTION
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name: Opry Mills
Responsibilities
Express is seeking an Assistant Manager to join our team.
The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.
Key Responsibilities
- Assists in developing, inspiring, and retaining top talent
- Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on teamwork and inspiring a “one team” mentality.
- Coach, teach and train Sales Associates for effective job performance.
- Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
- May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.
- Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
- Assist in overseeing all aspects of daily store operations.
- Execute action plans to optimize results.
- Ensure sales floor coverage in order to meet customer expectations.
- Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
- Maintain adherence to Company Policies and ensures the safety of associates and customers.
- Manage the execution of the store strategy to achieve performance goals.
- Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
- Support a store’s environment focused on consistently delivering a great in-store experience.
- Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
- Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
- Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
- Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
- Creates a positive in-store experience through visual standards
- Other essential functions may occur as directed by your supervisor
BASIC QUALIFICATIONS
Required Experience & Qualifications
- Education: High School or Equivalent
- Years of Experience: 1-3 of relevant job experience
- Proficient in use of technology (iPad, registers)
- Demonstrates strong customer service skills
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
Critical Skills & Attributes
- Previous retail experience preferred
- Proven ability to drive sales results
- Strong communication skills
- Minimum of two years relevant experience
- Prior sales management experience
BENEFITS AND COMPENSATION
PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
INTRODUCTION
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name: Opry Mills
Responsibilities
Express is seeking an Assistant Manager to join our team.
The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.
Key Responsibilities
- Assists in developing, inspiring, and retaining top talent
- Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on teamwork and inspiring a “one team” mentality.
- Coach, teach and train Sales Associates for effective job performance.
- Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
- May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.
- Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
- Assist in overseeing all aspects of daily store operations.
- Execute action plans to optimize results.
- Ensure sales floor coverage in order to meet customer expectations.
- Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
- Maintain adherence to Company Policies and ensures the safety of associates and customers.
- Manage the execution of the store strategy to achieve performance goals.
- Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
- Support a store’s environment focused on consistently delivering a great in-store experience.
- Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
- Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
- Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
- Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
- Creates a positive in-store experience through visual standards
- Other essential functions may occur as directed by your supervisor
BASIC QUALIFICATIONS
Required Experience & Qualifications
- Education: High School or Equivalent
- Years of Experience: 1-3 of relevant job experience
- Proficient in use of technology (iPad, registers)
- Demonstrates strong customer service skills
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
Critical Skills & Attributes
- Previous retail experience preferred
- Proven ability to drive sales results
- Strong communication skills
- Minimum of two years relevant experience
- Prior sales management experience
BENEFITS AND COMPENSATION
PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
See all 311+ Customer Support at Express jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Express roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Express Jobs
Tailor your resume to retail support metrics
EXPRESS hiring managers look for measurable customer experience outcomes. Quantify your handle time, satisfaction scores, or return resolution rates on your resume so it reads as retail-ready, not generically service-oriented.
Target stores in high-volume hiring markets
EXPRESS concentrates Customer Support hiring around major retail corridors and corporate hub cities. Applying to locations with multiple open roles signals active headcount growth, which correlates with employers willing to engage on sponsorship conversations.
Raise sponsorship early in the recruiter screen
Don't wait until an offer is extended to disclose your visa status. Confirm during the initial recruiter call that EXPRESS is open to sponsoring your specific visa category, so both sides avoid wasted time in a multi-round interview process.
Use Migrate Mate to find open roles efficiently
Searching for visa-friendly Customer Support openings at EXPRESS across job boards is slow and inconsistent. Migrate Mate filters specifically for employers with sponsorship history, so you can surface relevant EXPRESS postings without manually screening every listing.
Customer Support at Express jobs are hiring across the US. Find yours.
Find Customer Support at Express JobsFrequently Asked Questions
Does Express sponsor H-1B visas for Customer Supports?
Express does not commonly sponsor H-1B visas for Customer Support roles. H-1B classification requires a specialty occupation tied to a bachelor's degree in a specific field, and most Customer Support positions at Express don't meet that threshold. Express is more active with employment-based Green Card sponsorship through EB-2 and EB-3 categories for longer-tenured employees.
How do I apply for Customer Support jobs at Express?
You can apply directly through the Express careers portal or use Migrate Mate to browse verified Customer Support openings at Express filtered by sponsorship eligibility. When applying, disclose your visa status early in the process. Roles span in-store, contact center, and hybrid formats, so clarify the work arrangement and confirm sponsorship availability with the recruiter before your first interview.
Which visa types are commonly used for Customer Support roles at Express?
Express has sponsored workers through F-1 OPT, F-1 CPT, and employment-based Green Card categories including EB-2 and EB-3. F-1 OPT is the most common entry point for international candidates in Customer Support because it allows immediate work authorization without employer-filed petitions, buying time for both sides to evaluate fit before a longer-term sponsorship conversation.
What qualifications does Express expect for Customer Support positions?
Most Customer Support roles at Express prioritize customer-facing retail experience, familiarity with omnichannel service tools, and the ability to handle high-volume interactions across in-store and online channels. A bachelor's degree isn't typically required. Demonstrable experience with returns, order management, or loyalty program support is a practical differentiator that aligns with what Express Customer Support teams actually do.
How do I time my application around my visa status?
If you're on F-1 OPT, apply at least two to three months before your authorization end date so onboarding completes while you're still work-authorized. If you're pursuing EB-3 sponsorship, understand that PERM filing with DOL and subsequent USCIS petition processing can take well over a year. Starting those conversations during your OPT period gives you the most runway to bridge status gaps without interruption.
See which Customer Support at Express employers are hiring and sponsoring visas right now.
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