Customer Service Jobs at Express with Visa Sponsorship
Customer Service roles at Express sit at the intersection of brand experience and operational execution, covering floor sales, clienteling, and store leadership tracks. Express has sponsored work visas for this function, making it a viable target if you're on F-1 OPT, CPT, or pursuing an employment-based Green Card pathway.
See All Customer Service at Express JobsOverview
Showing 5 of 324+ Customer Service Jobs at Express jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 324+ Customer Service Jobs at Express
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Express.
Get Access To All JobsINTRODUCTION
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name: Opry Mills
Responsibilities
Express is seeking an Assistant Manager to join our team.
The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.
Key Responsibilities
- Assists in developing, inspiring, and retaining top talent
- Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on teamwork and inspiring a “one team” mentality.
- Coach, teach and train Sales Associates for effective job performance.
- Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
- May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.
- Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
- Assist in overseeing all aspects of daily store operations.
- Execute action plans to optimize results.
- Ensure sales floor coverage in order to meet customer expectations.
- Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
- Maintain adherence to Company Policies and ensures the safety of associates and customers.
- Manage the execution of the store strategy to achieve performance goals.
- Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
- Support a store’s environment focused on consistently delivering a great in-store experience.
- Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
- Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
- Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
- Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
- Creates a positive in-store experience through visual standards
- Other essential functions may occur as directed by your supervisor
BASIC QUALIFICATIONS
Required Experience & Qualifications
- Education: High School or Equivalent
- Years of Experience: 1-3 of relevant job experience
- Proficient in use of technology (iPad, registers)
- Demonstrates strong customer service skills
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
Critical Skills & Attributes
- Previous retail experience preferred
- Proven ability to drive sales results
- Strong communication skills
- Minimum of two years relevant experience
- Prior sales management experience
BENEFITS AND COMPENSATION
PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
INTRODUCTION
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.
The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name: Opry Mills
Responsibilities
Express is seeking an Assistant Manager to join our team.
The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.
Key Responsibilities
- Assists in developing, inspiring, and retaining top talent
- Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on teamwork and inspiring a “one team” mentality.
- Coach, teach and train Sales Associates for effective job performance.
- Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
- May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.
- Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
- Assist in overseeing all aspects of daily store operations.
- Execute action plans to optimize results.
- Ensure sales floor coverage in order to meet customer expectations.
- Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
- Maintain adherence to Company Policies and ensures the safety of associates and customers.
- Manage the execution of the store strategy to achieve performance goals.
- Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
- Support a store’s environment focused on consistently delivering a great in-store experience.
- Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
- Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
- Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
- Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
- Creates a positive in-store experience through visual standards
- Other essential functions may occur as directed by your supervisor
BASIC QUALIFICATIONS
Required Experience & Qualifications
- Education: High School or Equivalent
- Years of Experience: 1-3 of relevant job experience
- Proficient in use of technology (iPad, registers)
- Demonstrates strong customer service skills
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
Critical Skills & Attributes
- Previous retail experience preferred
- Proven ability to drive sales results
- Strong communication skills
- Minimum of two years relevant experience
- Prior sales management experience
BENEFITS AND COMPENSATION
PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
If you would like to know more about the California Consumer Privacy Act click here.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
See all 324+ Customer Service at Express jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Express roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Express Jobs
Tailor your resume to EXPRESS store formats
EXPRESS hires for both outlet and full-price retail environments, each with different performance metrics. Highlight experience with sales targets, clienteling, and brand storytelling rather than generic customer service tasks to match what hiring managers scan for.
Start your OPT job search before graduation
F-1 OPT authorization takes up to 90 days to process through USCIS, and retail hiring cycles move fast. Apply to open Customer Service roles at EXPRESS while your EAD application is pending so your start date aligns with your work authorization window.
Clarify CPT eligibility before accepting a seasonal role
EXPRESS frequently hires for seasonal Customer Service positions that could qualify for CPT if your program allows it. Confirm with your Designated School Official that the role meets curricular requirements before you accept any offer tied to your F-1 status.
Ask about the Green Card sponsorship timeline at offer stage
EB-2 and EB-3 sponsorship involves a PERM labor certification process that can take a year or more before a petition is even filed. Ask EXPRESS HR directly during negotiations whether sponsorship is available for your specific Customer Service role and at which seniority level.
Verify your I-9 documents before your first day
EXPRESS participates in E-Verify, so your identity and work authorization documents are checked electronically after hire. Bring original, unexpired documents that satisfy List A or Lists B and C requirements to avoid a tentative non-confirmation flag that could delay your start date.
Use Migrate Mate to filter EXPRESS Customer Service openings by visa type
EXPRESS posts Customer Service roles across hundreds of locations, but not all positions are open to sponsored candidates. Use Migrate Mate to filter openings specifically flagged for visa sponsorship so you spend your time on roles that match your authorization status.
Customer Service at Express jobs are hiring across the US. Find yours.
Find Customer Service at Express JobsFrequently Asked Questions
Does Express sponsor H-1B visas for Customer Services?
Express does not have a strong track record of H-1B sponsorship for Customer Service roles. H-1B visas require the position to qualify as a specialty occupation, typically demanding at least a bachelor's degree in a specific field, and most frontline Customer Service roles in retail do not meet that threshold. Sponsorship activity at Express for this function has centered on employment-based Green Card categories and F-1 work authorization instead.
Which visa types are commonly used for Customer Service roles at Express?
F-1 OPT and F-1 CPT are the most practical pathways for Customer Service roles at Express, allowing students and recent graduates to work while maintaining their status. For longer-term employment, Express has sponsored EB-2 and EB-3 Green Card categories, which involve PERM labor certification. H-1B sponsorship is not typical for this role type given the specialty occupation requirement that most retail Customer Service positions do not satisfy.
What qualifications or experience does Express expect for Customer Service roles?
Express looks for candidates with prior retail or client-facing experience, a strong grasp of brand presentation, and comfort meeting sales-per-hour or conversion metrics. Store leadership roles may require previous supervisory experience. A bachelor's degree is not universally required for associate-level positions, though it can strengthen your profile for roles that could eventually support Green Card sponsorship under EB-3.
How do I apply for Customer Service jobs at Express?
Browse open Customer Service positions at Express through Migrate Mate, which filters listings by visa sponsorship eligibility so you only see roles relevant to your authorization status. Once you identify a target role, apply directly through the Express careers portal. Retail hiring moves quickly, so follow up within one to two weeks and be ready to complete an E-Verify check as part of the onboarding process after an offer is made.
How do I time my application around my OPT or CPT authorization?
F-1 OPT applications must be filed with USCIS up to 90 days before your program end date, and the EAD card can take up to 90 days to arrive. Express Customer Service roles are posted year-round, so apply during your OPT application window rather than waiting for your card to arrive. For CPT, authorization must be in place before you begin work, so secure your DSO approval and enrollment credit before accepting any offer.
See which Customer Service at Express employers are hiring and sponsoring visas right now.
Search Customer Service at Express Jobs