Customer Support Jobs at Highgate Hotels with Visa Sponsorship
Customer Support roles at Highgate Hotels span front-desk operations, guest relations, and reservations across a portfolio of full-service properties. Highgate has a demonstrated history of sponsoring international talent for these positions, supporting candidates through multiple visa pathways from OPT through long-term sponsorship.
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Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location
Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.
Overview
The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
- Oversee all aspects of the daily operation of the outlet.
- Supervise outlet personnel.
- Respond to guest complaints in a timely manner.
- Work with other F&B managers and keep them informed of issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
- Prepare and submit required reports in a timely manner.
- Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
- Monitor quality of service in F&B outlet.
- Assist in menu planning and preparation.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure compliance with SOP’s in all outlets.
- Ensure compliance with requisition procedures.
- Be visible on the floor and assist staff as needed during each meal period.
- Conduct staff performance reviews in accordance with Highgate Hotel standards.
- Ensure the training of employees on SOP’s and technical job tasks.
- Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Complete tip reporting.
- Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
- Ensure overall guest satisfaction.
Qualifications
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must
Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location
Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.
Overview
The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
- Oversee all aspects of the daily operation of the outlet.
- Supervise outlet personnel.
- Respond to guest complaints in a timely manner.
- Work with other F&B managers and keep them informed of issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
- Prepare and submit required reports in a timely manner.
- Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
- Monitor quality of service in F&B outlet.
- Assist in menu planning and preparation.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure compliance with SOP’s in all outlets.
- Ensure compliance with requisition procedures.
- Be visible on the floor and assist staff as needed during each meal period.
- Conduct staff performance reviews in accordance with Highgate Hotel standards.
- Ensure the training of employees on SOP’s and technical job tasks.
- Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Complete tip reporting.
- Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
- Ensure overall guest satisfaction.
Qualifications
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must
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Get Access To All JobsTips for Finding Customer Support Jobs at Highgate Hotels Jobs
Frame hospitality experience around guest-facing metrics
Highgate hires Customer Support staff who can demonstrate measurable impact on guest satisfaction. Before applying, document specific outcomes from prior hotel or service roles, like complaint resolution rates or upsell conversions, rather than listing job duties.
Target properties during pre-opening hiring cycles
Highgate regularly opens new properties and acquires existing hotels, creating concentrated hiring surges for Customer Support roles. Watching their portfolio announcements and applying during these windows puts you ahead of peak competition and often accelerates offer timelines.
Clarify your OPT start date before the offer stage
If you're on F-1 OPT, Highgate's HR teams will need your Employment Authorization Document start date to align your onboarding. Confirm your OPT authorization period with your DSO at least two weeks before you expect an offer, so there are no delays.
Ask specifically about E-3 sponsorship if you are Australian
Highgate sponsors the E-3 visa, which has no lottery and can be filed directly at a U.S. consulate. Australian candidates should raise this explicitly during the offer conversation, since recruiters in hospitality sometimes default to H-1B without considering faster alternatives.
Use Migrate Mate to filter open Customer Support roles at Highgate Hotels
Highgate posts across multiple job boards, but not all listings signal sponsorship willingness. Migrate Mate filters specifically for Highgate Customer Support roles where sponsorship is confirmed, so you are not wasting applications on positions that exclude international candidates.
Align your H-1B timeline with Highgate's annual hiring patterns
H-1B cap-subject petitions must be filed with USCIS by April 1 for an October 1 start. Customer Support roles need specialty occupation framing, typically a relevant degree in hospitality management or business, so confirm your job description supports that classification before accepting an offer.
Customer Support at Highgate Hotels jobs are hiring across the US. Find yours.
Find Customer Support at Highgate Hotels JobsFrequently Asked Questions
Does Highgate Hotels sponsor H-1B visas for Customer Support roles?
Yes, Highgate Hotels sponsors H-1B visas for Customer Support positions where the role meets USCIS specialty occupation standards, meaning the job typically requires at least a bachelor's degree in a relevant field such as hospitality management or business. If your role qualifies, Highgate would file the H-1B petition on your behalf, covering USCIS filing fees as part of the sponsorship process.
How do I apply for Customer Support jobs at Highgate Hotels?
You can browse open Customer Support positions at Highgate Hotels directly through Migrate Mate, which surfaces roles where international sponsorship is confirmed. From there, apply through Highgate's standard hiring process, which typically includes a phone screen with a recruiter, a panel interview with property leadership, and a background check before an offer is extended.
Which visa types does Highgate Hotels commonly use for Customer Support roles?
Highgate Hotels supports several visa categories for Customer Support staff, including H-1B for degree-qualified professionals, E-3 for Australian citizens, TN for Canadian and Mexican nationals in qualifying occupations, and F-1 OPT or CPT for current international students. For longer-term pathways, Highgate also sponsors EB-2 and EB-3 Green Card categories for eligible employees who have demonstrated sustained performance in their roles.
What qualifications does Highgate Hotels expect for Customer Support positions?
Highgate typically looks for candidates with prior hotel or guest-facing service experience, familiarity with property management systems, and strong communication skills across multiple channels. For visa sponsorship purposes, a bachelor's degree in hospitality management, business, or a related field strengthens your application considerably, particularly for H-1B classification, where USCIS requires evidence that the role demands a specific academic background.
How long does the sponsorship process take for a Customer Support role at Highgate Hotels?
Timeline depends on the visa type. E-3 and TN sponsorships can move quickly, often within a few weeks of an offer, since they do not require USCIS petition approval before you start working. H-1B sponsorship is more structured: the lottery opens in March, USCIS begins accepting petitions in April, and employment cannot begin until October 1 at the earliest. F-1 OPT authorization through your school's DSO typically takes three to five months to process.
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