Customer Service Management Jobs at Highgate Hotels with Visa Sponsorship
Customer Service Management roles at Highgate Hotels span front desk operations, guest relations, and property-level service leadership across a portfolio of full-service hotels. Highgate has a consistent track record of sponsoring international candidates for management-track positions in hospitality, making it a practical target for visa-seeking job seekers.
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Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location
Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.
Overview
The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
- Oversee all aspects of the daily operation of the outlet.
- Supervise outlet personnel.
- Respond to guest complaints in a timely manner.
- Work with other F&B managers and keep them informed of issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
- Prepare and submit required reports in a timely manner.
- Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
- Monitor quality of service in F&B outlet.
- Assist in menu planning and preparation.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure compliance with SOP’s in all outlets.
- Ensure compliance with requisition procedures.
- Be visible on the floor and assist staff as needed during each meal period.
- Conduct staff performance reviews in accordance with Highgate Hotel standards.
- Ensure the training of employees on SOP’s and technical job tasks.
- Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Complete tip reporting.
- Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
- Ensure overall guest satisfaction.
Qualifications
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must
Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location
Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.
Overview
The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
- Oversee all aspects of the daily operation of the outlet.
- Supervise outlet personnel.
- Respond to guest complaints in a timely manner.
- Work with other F&B managers and keep them informed of issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
- Prepare and submit required reports in a timely manner.
- Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
- Monitor quality of service in F&B outlet.
- Assist in menu planning and preparation.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure compliance with SOP’s in all outlets.
- Ensure compliance with requisition procedures.
- Be visible on the floor and assist staff as needed during each meal period.
- Conduct staff performance reviews in accordance with Highgate Hotel standards.
- Ensure the training of employees on SOP’s and technical job tasks.
- Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Complete tip reporting.
- Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
- Ensure overall guest satisfaction.
Qualifications
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Highgate Hotels Jobs
Frame your credentials around U.S. hospitality standards
Highgate properties operate under major brand flags like Marriott and Hilton, so translate your international hotel experience into brand-specific terminology. Highlight PMS software proficiency, RevPAR familiarity, and guest satisfaction metrics that U.S. hiring managers recognize immediately.
Target Highgate properties in high-demand markets
Highgate concentrates its portfolio in gateway markets like New York, Miami, and Seattle. Applying to properties in these cities increases your odds because those locations hire more frequently for management roles and have established HR processes for international candidates.
Clarify your visa category before the offer stage
Customer Service Management roles at Highgate can support H-1B, E-3, or TN depending on your nationality. Confirm which category applies to you before your final interview round so the conversation with their HR team moves straight to filing logistics, not eligibility basics.
Align your application timing with H-1B cap deadlines
If you need H-1B sponsorship, Highgate must file during the April registration window for an October 1 start date. Start conversations with their recruiting team by January so there is enough lead time for USCIS registration and internal approvals before the deadline closes.
Use Migrate Mate to identify open Customer Service Management roles
Searching broadly across hotel group career pages is slow and incomplete. Use Migrate Mate to filter directly for Customer Service Management openings at Highgate Hotels that are open to visa sponsorship, so you apply only to roles where sponsorship is already on the table.
Prepare for PERM timing if you want long-term status
Highgate sponsors EB-2 and EB-3 Green Cards for management staff, but PERM labor certification through DOL typically takes 12 to 18 months before an I-140 petition can be filed. Raise your interest in permanent residency early so both parties can plan around the timeline together.
Customer Service Management at Highgate Hotels jobs are hiring across the US. Find yours.
Find Customer Service Management at Highgate Hotels JobsFrequently Asked Questions
Does Highgate Hotels sponsor H-1B visas for Customer Service Managements?
Yes, Highgate Hotels sponsors H-1B visas for Customer Service Management roles. Because the H-1B cap applies, the employer must register with USCIS during the annual lottery window each spring for an October 1 start date. Candidates already holding H-1B status through another employer may be able to transfer to Highgate outside of the cap season, which simplifies the timeline considerably.
Which visa types does Highgate Hotels commonly use for Customer Service Management roles?
Highgate Hotels sponsors several visa types for Customer Service Management positions, including H-1B, E-3 for Australian nationals, TN for Canadian and Mexican nationals, and F-1 OPT or CPT for students in qualifying degree programs. For candidates seeking long-term U.S. residency, Highgate also supports EB-2 and EB-3 Green Card sponsorship for management-level staff.
What qualifications does Highgate Hotels expect for Customer Service Management positions?
Highgate typically looks for a bachelor's degree in hospitality management, business administration, or a related field, combined with hands-on experience in hotel operations or front-of-house leadership. Familiarity with property management systems, brand service standards under flags like Marriott or Hilton, and measurable guest satisfaction performance are strong differentiators when competing for these roles.
How do I apply for Customer Service Management jobs at Highgate Hotels?
You can browse and apply for Customer Service Management openings at Highgate Hotels through Migrate Mate, which filters for roles where visa sponsorship is available so you are not applying blindly. When you apply, tailor your resume to hotel brand standards and flag your visa status clearly in your cover note so HR can route your application to a recruiter familiar with sponsorship processes.
How long does the visa sponsorship process take for a Highgate Hotels Customer Service Management role?
Timeline depends on your visa category. E-3 and TN sponsorship can move quickly, often within four to eight weeks from offer acceptance to approval. H-1B sponsorship tied to the annual cap means you may wait until October 1 for your start date, even with an earlier offer. PERM-based Green Card pathways through EB-2 or EB-3 typically add 12 to 18 months for DOL labor certification before the I-140 stage begins.
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