Customer Service Jobs at Highgate Hotels with Visa Sponsorship
Customer Service roles at Highgate Hotels span front desk, guest relations, and concierge functions across a portfolio of full-service and boutique properties. Highgate has a track record of sponsoring international candidates across multiple visa categories for this function, making it a realistic target for work-authorized job seekers.
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Get Access To All JobsCompensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location
Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.
Overview
The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
- Oversee all aspects of the daily operation of the outlet.
- Supervise outlet personnel.
- Respond to guest complaints in a timely manner.
- Work with other F&B managers and keep them informed of issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
- Prepare and submit required reports in a timely manner.
- Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
- Monitor quality of service in F&B outlet.
- Assist in menu planning and preparation.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure compliance with SOP’s in all outlets.
- Ensure compliance with requisition procedures.
- Be visible on the floor and assist staff as needed during each meal period.
- Conduct staff performance reviews in accordance with Highgate Hotel standards.
- Ensure the training of employees on SOP’s and technical job tasks.
- Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Complete tip reporting.
- Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
- Ensure overall guest satisfaction.
Qualifications
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must
Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location
Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer.
Overview
The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet’s operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
- Oversee all aspects of the daily operation of the outlet.
- Supervise outlet personnel.
- Respond to guest complaints in a timely manner.
- Work with other F&B managers and keep them informed of issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
- Prepare and submit required reports in a timely manner.
- Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
- Monitor quality of service in F&B outlet.
- Assist in menu planning and preparation.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure compliance with SOP’s in all outlets.
- Ensure compliance with requisition procedures.
- Be visible on the floor and assist staff as needed during each meal period.
- Conduct staff performance reviews in accordance with Highgate Hotel standards.
- Ensure the training of employees on SOP’s and technical job tasks.
- Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Complete tip reporting.
- Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
- Ensure overall guest satisfaction.
Qualifications
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must
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Get Access To All JobsTips for Finding Customer Service Jobs at Highgate Hotels Jobs
Tailor your resume to hotel operations
Highgate hires for property-level guest experience, so highlight direct hospitality touchpoints: front desk systems, reservation platforms, or multilingual guest communication. Generic customer service experience reads weaker than hotel-specific context to their hiring managers.
Confirm your visa type fits the role level
Customer Service roles at hotels often span non-exempt and exempt positions. H-2B covers temporary non-exempt roles with seasonal demand, while H-1B and E-3 require specialty occupation standing. Clarify with the recruiter which classification applies before you advance.
Target properties undergoing renovation or rebranding
Highgate frequently acquires and repositions hotels, which drives concentrated front-of-house hiring surges. Watching for newly rebranded properties in their portfolio often surfaces open Customer Service roles before they circulate widely on job boards.
Use Migrate Mate to filter open roles by visa type
Highgate posts Customer Service openings across multiple properties simultaneously. Use Migrate Mate to filter those listings by the visa categories they sponsor, so you can prioritize applications where your specific status is already supported.
Request the LCA details before your start date
Your employer files the Labor Condition Application with DOL before your H-1B or E-3 petition can proceed. Confirm the certified LCA reflects your actual work location and job title, since Highgate operates properties across multiple states and mismatches cause delays.
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Find Customer Service at Highgate Hotels JobsFrequently Asked Questions
Does Highgate Hotels sponsor H-1B visas for Customer Service?
Yes, Highgate Hotels has sponsored H-1B visas for Customer Service roles. These sponsorships typically apply to positions that meet the specialty occupation standard, which can include guest services management and operations roles requiring a relevant bachelor's degree. Confirm with the recruiter whether the specific role you are applying to qualifies under that standard before proceeding.
How do I apply for Customer Service jobs at Highgate Hotels?
Applications go through Highgate's careers portal, where listings are organized by property and department. You can also browse and filter their open Customer Service roles by visa sponsorship type on Migrate Mate, which makes it easier to identify positions already aligned with your work authorization status before you apply.
Which visa types does Highgate Hotels commonly use for Customer Service roles?
Highgate sponsors across several categories for this function, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, H-2B for seasonal non-exempt roles, and F-1 OPT and CPT for students in qualifying programs. The right category depends on your nationality, degree, and the classification level of the specific role.
What qualifications does Highgate Hotels expect for Customer Service positions?
Expectations vary by seniority. Entry-level front desk and guest relations roles typically require prior hotel or hospitality experience and comfort with property management systems. Roles at the manager or supervisor level generally expect a degree in hospitality management or a related field, which also strengthens the case for H-1B or E-3 sponsorship eligibility under the specialty occupation standard.
How do I manage timing between a job offer and visa filing for a Customer Service role at Highgate Hotels?
The filing timeline depends on your visa category. H-1B petitions are subject to the annual lottery and must be filed by April 1 for an October 1 start, so offers need to come well in advance. E-3 and TN petitions move faster and are not lottery-based. Discuss the filing window with Highgate's HR team immediately after receiving an offer so neither side misses a critical USCIS deadline.
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