Customer Service Jobs at Lennox International with Visa Sponsorship

Who We Are:

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success:

The primary functions of the Customer Service Representative are to assist internal and external customers by providing product and service information and resolving customer issues.

Job Duties

- Serve as the first point of contact to assist with customer inquiries and complaints via telephone and email.
- Provide information about the products and services, pricing, order status, billing, returns and credits.
- Troubleshoot and resolve product issues and concerns.
- Document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Ensure accurate and timely distributor order processing.
- Confirming pricing, item number/description and quantities are correct.
- Ability to research issues independently to determine root cause and corrective action needed.
- Demonstrate follow up action with customers, distributors, sales force, and end users.
- Provide continuous and responsive support to sales force.
- Ability to work with other departments such as Shipping, Production, and Purchasing.
- Heavy filing, contract updates, data entry backup, special projects as needed.
- Perform other duties as assigned.

What We Are Looking For:

Skills & Qualifications

- Must be able to work Monday-Friday 8am-5pm (not a remote position).
- Must have strong ability to prioritize, multi-task and problem solve.
- Must be a team player with a positive attitude and great work ethic whether they are working with others or working unsupervised.
- Strong interpersonal and communication skills, written and verbal.
- Adaptability to work efficiently and effectively daily under pressure in a fast-paced environment.
- Ability to build rapport with clients.
- Proficient in Microsoft 365.
- Proficient in JD Edwards and Halo preferred but not required.
- Positive and professional demeanor.

Education:

High School Diploma or equivalent

Experience:

Minimum of 1-year related experience in customer service, inside sales support or related fields; (experience in retail field is not applicable)

Physical Requirements - Essential

- Prolonged periods of sitting
- Strength, dexterity, coordination, and vision to use keyboard and computer monitor for prolonged periods of time.

What We Offer:

Compensation: This is an hourly non-exempt role. The starting pay range for this role and market is between $17.00-$22.00/hour. Factors that may affect starting pay include geography/market, and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible to earn overtime when they work more than 40 hours in a week (or as otherwise required by state law).

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 10 days paid time off, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.