Customer Support Jobs at Lennox International with Visa Sponsorship
Lennox International hires Customer Support professionals to back its HVAC, refrigeration, and heating product lines. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you're an international candidate building a career in manufacturing-sector customer operations.
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Get Access To All JobsWho We Are
At Allied Air Enterprises, we're proof of how effective good people can be. We've based our entire business on hiring talented, dedicated professionals and giving them the resources needed to thrive. Having the right people can elevate the attitude, ideas, quality and commitment of any facility, and we're proud to say our employees do so every day. The dedication we have for promoting environmental sustainability through innovation is only possible due to our employees’ creativity and their desire to improve the world. We believe they help us create products that are better for homeowners, better for the environment, and better for the professional dealers who install them every day.
Allied Air Enterprises is a separate division of Lennox International with corporate headquarters, manufacturing, and distribution facilities located in South Carolina. We’re committed to fostering a diverse and inclusive environment that is dedicated to supporting the growth and development of every team member to reach their fullest potential. At Allied Air, we expect a lot from one another. It's an environment built on principles of collaboration, mutual success, and transparency, with the goal of growing our business through the success of our customers and people. Does this sound like the kind of team for you?
What Drives Success
This senior engineer guides technical service teams in pre- and post-sales HVACR technical support, which includes commissioning, installation, testing and providing maintenance services to customers. Responsibilities include correctly applying the product portfolio.
Duties include, but are not limited to:
- Provide customer technical support in the setup, configuring, troubleshooting and operating of products.
- Provide necessary training to the sales group and customers on the features and proper use and application of product lines.
- Provide customer-specific programming and parameter settings for custom applications.
What We Are Looking For
Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 5 years related experience, HVAC experience preferred. Excellent customer service skills, strong math and mechanical knowledge. Has expert knowledge of calculations required for correctly applying equipment and equipment integration. Must have strong written and verbal communication skills. Able to use Microsoft Office.
What We Offer
Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $97,000 - $127,050 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Who We Are
At Allied Air Enterprises, we're proof of how effective good people can be. We've based our entire business on hiring talented, dedicated professionals and giving them the resources needed to thrive. Having the right people can elevate the attitude, ideas, quality and commitment of any facility, and we're proud to say our employees do so every day. The dedication we have for promoting environmental sustainability through innovation is only possible due to our employees’ creativity and their desire to improve the world. We believe they help us create products that are better for homeowners, better for the environment, and better for the professional dealers who install them every day.
Allied Air Enterprises is a separate division of Lennox International with corporate headquarters, manufacturing, and distribution facilities located in South Carolina. We’re committed to fostering a diverse and inclusive environment that is dedicated to supporting the growth and development of every team member to reach their fullest potential. At Allied Air, we expect a lot from one another. It's an environment built on principles of collaboration, mutual success, and transparency, with the goal of growing our business through the success of our customers and people. Does this sound like the kind of team for you?
What Drives Success
This senior engineer guides technical service teams in pre- and post-sales HVACR technical support, which includes commissioning, installation, testing and providing maintenance services to customers. Responsibilities include correctly applying the product portfolio.
Duties include, but are not limited to:
- Provide customer technical support in the setup, configuring, troubleshooting and operating of products.
- Provide necessary training to the sales group and customers on the features and proper use and application of product lines.
- Provide customer-specific programming and parameter settings for custom applications.
What We Are Looking For
Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 5 years related experience, HVAC experience preferred. Excellent customer service skills, strong math and mechanical knowledge. Has expert knowledge of calculations required for correctly applying equipment and equipment integration. Must have strong written and verbal communication skills. Able to use Microsoft Office.
What We Offer
Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $97,000 - $127,050 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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Get Access To All JobsTips for Finding Customer Support Jobs at Lennox International Jobs
Frame your experience around technical product support
Lennox sells complex HVAC and refrigeration systems, so customer support roles often require troubleshooting product issues, not just handling general inquiries. Tailor your resume to highlight any experience with technical or industrial products before you apply.
Target roles across multiple Lennox business segments
Lennox operates across residential, commercial, and refrigeration divisions, each with distinct customer support needs. Casting across segments rather than applying to a single posting significantly improves your chances of finding an open role aligned with your background.
Confirm your employer's E-Verify enrollment before accepting
H-1B sponsorship requires the employer to verify work authorization through E-Verify. Confirm Lennox's enrollment status early in the offer stage so there are no surprises when your start date is being finalized and USCIS filing timelines are tight.
Use Migrate Mate to filter open Lennox customer support postings
Lennox posts customer support openings across multiple job boards with inconsistent sponsorship signals. Use Migrate Mate to surface only the verified visa-sponsoring postings at Lennox, saving time you'd otherwise spend filtering through roles that won't support your situation.
Prepare your credential documentation for a specialty occupation case
H-1B approval for customer support roles in manufacturing can depend on demonstrating the position requires a specific degree, not just any bachelor's. Gather transcripts, degree equivalency evaluations, and role-specific documentation showing the technical knowledge your position demands.
Align your offer timeline with the H-1B cap registration window
USCIS opens H-1B cap registration each March for an October 1 start date. If your offer comes outside that window, discuss cap-exempt options or a deferred start date with your Lennox recruiter before assuming immediate authorization is possible.
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Find Customer Support at Lennox International JobsFrequently Asked Questions
Does Lennox International sponsor H-1B visas for Customer Support roles?
Yes, Lennox International has a documented history of sponsoring H-1B visas for Customer Support positions. The company operates in a technical manufacturing environment where customer-facing roles often require specialized product knowledge, which can support the specialty occupation standard USCIS applies when evaluating H-1B petitions for this function.
Which visa types are commonly used for Customer Support roles at Lennox International?
H-1B is the most common nonimmigrant visa for Customer Support roles at Lennox. For candidates pursuing permanent residence, Lennox also has a track record with EB-2 and EB-3 Green Card sponsorship, which typically follows a PERM labor certification filed through the DOL before the immigrant petition moves forward.
What qualifications and experience does Lennox International expect for Customer Support positions?
Lennox generally expects customer support candidates to have a bachelor's degree and experience handling technical or product-based inquiries, given its HVAC and refrigeration product lines. Familiarity with CRM systems, warranty processes, or industrial product troubleshooting strengthens your application significantly over general call center experience.
How do I apply for Customer Support jobs at Lennox International?
You can browse and apply for Customer Support roles at Lennox International through Migrate Mate, which surfaces verified sponsorship-eligible postings in one place. Once you identify a role, apply directly through Lennox's careers portal and flag your visa sponsorship requirement early so the recruiting team can loop in HR and legal from the start.
How do I manage the timeline between a job offer and visa filing at Lennox International?
Once Lennox extends an offer, the H-1B process requires an approved Labor Condition Application from the DOL before USCIS filing can begin. The full process typically takes several months, so discuss your current status and any grace period constraints with your recruiter immediately. If you're on OPT, confirm whether a cap-gap extension covers your start date.
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