Customer Service Jobs at MaineHealth with Visa Sponsorship
Customer Service roles at MaineHealth span patient access, scheduling, and support functions across a large regional health system in Maine. MaineHealth has a track record of sponsoring work visas for qualified candidates in this function, making it a practical target for international job seekers in healthcare services.
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MaineHealth Corporate
Clerical/Administrative Support
Req #: 73080
SUMMARY:
The Customer Service Associate II role is the second level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails. This role will also work in self pay follow-up including introduction to working in work queues.
BASIC QUALIFICATIONS
- Education: High School Diploma or GED preferred.
- License/Certifications: N/A
- Experience: One year of experience in a healthcare field or one year of experience in a call center required. Demonstrates competency in all essential functions of a Customer Service Associate I role.
- Additional Skills/Requirements Required: Proficient typing/keyboarding, data entry and Microsoft Office skills.
- Additional Skills/Requirements Preferred: Knowledge of medical terminology, medical billing procedures, CPT and ICD codes.
HIRING SCAM ALERT
MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.
ADDITIONAL INFORMATION
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.
If you have questions about this role, please contact alyssa.lewis@mainehealth.org.
Description
MaineHealth Corporate
Clerical/Administrative Support
Req #: 73080
SUMMARY:
The Customer Service Associate II role is the second level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails. This role will also work in self pay follow-up including introduction to working in work queues.
BASIC QUALIFICATIONS
- Education: High School Diploma or GED preferred.
- License/Certifications: N/A
- Experience: One year of experience in a healthcare field or one year of experience in a call center required. Demonstrates competency in all essential functions of a Customer Service Associate I role.
- Additional Skills/Requirements Required: Proficient typing/keyboarding, data entry and Microsoft Office skills.
- Additional Skills/Requirements Preferred: Knowledge of medical terminology, medical billing procedures, CPT and ICD codes.
HIRING SCAM ALERT
MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.
ADDITIONAL INFORMATION
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.
If you have questions about this role, please contact alyssa.lewis@mainehealth.org.
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Get Access To All JobsTips for Finding Customer Service Jobs at MaineHealth Jobs
Tailor your resume to patient-facing language
MaineHealth's Customer Service roles emphasize patient access, scheduling, and healthcare navigation. Frame prior experience using terms like 'patient intake,' 'care coordination,' or 'health system support' rather than generic customer service language to align with how hiring managers screen applicants.
Verify your OPT or CPT timing early
F-1 students targeting MaineHealth roles need to confirm their OPT start date aligns with MaineHealth's hiring cycle. Healthcare systems often have longer onboarding timelines, so a misaligned OPT activation date can create an authorization gap before your first day.
Ask HR directly about LCA filing timelines
Before accepting an offer, ask MaineHealth's HR or immigration team when they plan to file the Labor Condition Application with DOL. For H-1B transfers or new filings, LCA certification typically takes seven business days, and delays can push back your start date.
Target MaineHealth's patient access and contact center openings
Customer Service hiring at MaineHealth concentrates in patient access centers and scheduling departments. Searching for roles with titles like 'Patient Services Representative' or 'Access Coordinator' surfaces the positions most likely to sit within teams that have sponsored visas before.
Use Migrate Mate to filter verified sponsoring roles
Rather than applying broadly across MaineHealth's job board, use Migrate Mate to surface Customer Service openings at MaineHealth that are tied to a sponsorship history, so you're spending time on positions where visa support is a realistic outcome.
Confirm TN eligibility if you hold Canadian or Mexican citizenship
TN status covers Management Consultants and certain other professionals, but Customer Service roles at MaineHealth may not fall under a qualifying TN category. Verify with USCIS's TN occupation list before targeting these roles to avoid pursuing a path that won't apply to your position.
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Find Customer Service at MaineHealth JobsFrequently Asked Questions
Does MaineHealth sponsor H-1B visas for Customer Service?
Yes, MaineHealth has sponsored H-1B visas for roles in this function. Customer Service positions at MaineHealth that require a qualifying specialty occupation degree are eligible for H-1B sponsorship. Patient access and healthcare coordination roles with specific educational requirements are the most common fit. Confirm the degree requirement for your target role before applying, since not all Customer Service titles will qualify as a specialty occupation under USCIS standards.
How do I apply for Customer Service jobs at MaineHealth?
Applications go through MaineHealth's careers portal. Search for titles like 'Patient Services Representative,' 'Scheduling Coordinator,' or 'Access Specialist' to find roles most closely aligned with Customer Service functions. If you need visa sponsorship, mention your authorization requirements early in the recruiter conversation. Migrate Mate also lists MaineHealth Customer Service openings filtered by sponsorship track record, which can help you prioritize where to apply.
Which visa types does MaineHealth commonly use for Customer Service roles?
MaineHealth sponsors H-1B visas for qualifying specialty occupation roles and has also supported F-1 OPT, F-1 CPT, TN, and J-1 visa holders in this function. F-1 OPT is common for recent graduates in healthcare administration or related fields. J-1 is typically tied to exchange or training programs. TN applies only to Canadian and Mexican nationals in specific qualifying occupations listed by USCIS.
What qualifications does MaineHealth expect for Customer Service roles?
Most Customer Service roles at MaineHealth require at least a high school diploma, with associate or bachelor's degrees preferred for positions in patient access or healthcare coordination. Experience in a healthcare or clinical administrative setting carries significant weight. Familiarity with electronic health record systems, insurance verification, and medical scheduling processes strengthens your application considerably compared to general customer service experience outside of healthcare.
How do I time my application around visa processing for a MaineHealth offer?
If you're on F-1 OPT, give yourself enough runway before your authorization expires to account for MaineHealth's onboarding process, which can take several weeks. For H-1B transfers, your employer needs to file with USCIS before your current status ends. Cap-subject H-1B filings are only accepted in April for an October 1 start, so plan your job search timeline around that window if you don't already hold H-1B status.
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