Customer Service Management Jobs at Republic Services with Visa Sponsorship
Customer Service Management roles at Republic Services span field operations, call centers, and regional account oversight across a nationwide waste and environmental services network. Republic Services has a track record of sponsoring work visas for qualified managers in this function, making it a realistic target for international candidates building a long-term U.S. career.
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Get Access To All JobsJOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
PRINCIPAL RESPONSIBILITIES:
- Works with sales representatives on pricing, scheduling and transportation issues.
- Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
- Recommends approaches and services to provide customers with exceptional service.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Studies and standardizes procedures to improve efficiency.
- Interfaces with customers and operations to make sure projects are completed as requested.
- Provides proposals in reply to customer's requests for services.
- Makes decisions on how to schedule and coordinates transportation services.
- Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
- Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
- Gathers information and completes audits from customers.
- Partners with attorneys to draft and revise contracts.
- Create budgets and tracks expenditures.
- Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
- Manages customer service function to ensure smooth and efficient operations.
- Participates in strategic planning to sustain and grow programs and service.
- Performs other job-related duties as assigned or apparent.
QUALIFICATIONS
- Advanced knowledge of Excel, Word, and PowerPoint
- Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
MINIMUM QUALIFICATIONS
5+ years of hazardous waste management industry experience
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
PRINCIPAL RESPONSIBILITIES:
- Works with sales representatives on pricing, scheduling and transportation issues.
- Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
- Recommends approaches and services to provide customers with exceptional service.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Studies and standardizes procedures to improve efficiency.
- Interfaces with customers and operations to make sure projects are completed as requested.
- Provides proposals in reply to customer's requests for services.
- Makes decisions on how to schedule and coordinates transportation services.
- Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
- Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
- Gathers information and completes audits from customers.
- Partners with attorneys to draft and revise contracts.
- Create budgets and tracks expenditures.
- Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
- Manages customer service function to ensure smooth and efficient operations.
- Participates in strategic planning to sustain and grow programs and service.
- Performs other job-related duties as assigned or apparent.
QUALIFICATIONS
- Advanced knowledge of Excel, Word, and PowerPoint
- Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
MINIMUM QUALIFICATIONS
5+ years of hazardous waste management industry experience
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
See all 128+ Customer Service Management at Republic Services jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Republic Services roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Republic Services Jobs
Frame your credentials around operations leadership
Republic Services evaluates Customer Service Management candidates on their ability to oversee field-facing teams and service delivery metrics. Translate your international experience into outcomes like retention rates, escalation resolution, and route coordination to match their operational language.
Target district and regional postings over corporate roles
Republic Services fills Customer Service Management positions at the district and regional level far more frequently than at headquarters. Postings tied to specific service areas signal active hiring demand and a local manager with authority to push sponsorship paperwork through HR.
Confirm TN eligibility before applying if you qualify
Canadian and Mexican nationals may qualify for TN status in management roles if the position aligns with a USMCA-recognized occupation. Unlike H-1B, TN has no lottery and no annual cap, so confirming eligibility early gives you a faster, lower-friction path to a job offer.
Ask about PERM timing during the offer stage
If you're targeting permanent residency, ask the recruiter whether Republic Services initiates PERM-based Green Card processes for Customer Service Management roles. Knowing their standard timeline from offer to I-140 filing helps you plan around your current visa status and any gaps in work authorization.
Use Migrate Mate to filter Customer Service Management roles by sponsorship type
Searching broadly for Republic Services openings will surface roles that don't offer sponsorship. Use Migrate Mate to filter specifically for Customer Service Management positions at Republic Services where H-1B or other visa types have been filed, so you're only spending time on realistic targets.
Align your OPT or CPT start date with Republic Services hiring cycles
Republic Services tends to ramp hiring for operational management roles in Q1 and Q3. If you're on F-1 OPT, time your application to give employers a full authorization window before your EAD expires, reducing the risk of a sponsorship conversation derailing before an offer is made.
Customer Service Management at Republic Services jobs are hiring across the US. Find yours.
Find Customer Service Management at Republic Services JobsFrequently Asked Questions
Does Republic Services sponsor H-1B visas for Customer Service Managements?
Yes, Republic Services has sponsored H-1B visas for Customer Service Management roles. Sponsorship decisions are made at the regional and HR level, so availability can vary by location and role seniority. Your strongest path is targeting district-level postings where there's active operational need, as those managers typically have more direct influence over whether sponsorship gets approved for a specific hire.
Which visa types are commonly used for Customer Service Management roles at Republic Services?
H-1B is the most common nonimmigrant visa for management roles at Republic Services, but the company has also supported F-1 OPT and CPT candidates in operations and service management functions. TN status is an option for Canadian and Mexican nationals if the role qualifies under USMCA occupation categories. For longer-term employees, EB-2 and EB-3 Green Card pathways through PERM have also been used for this function.
What qualifications and experience does Republic Services expect for Customer Service Management roles?
Republic Services typically looks for candidates with a bachelor's degree in business, operations management, or a related field, paired with direct experience managing customer-facing teams. Familiarity with service delivery metrics, escalation handling, and CRM systems is valued. For district-level roles, experience coordinating across field operations or logistics environments translates well given the company's waste collection and environmental services context.
How do I apply for Customer Service Management jobs at Republic Services?
You can browse and apply for Customer Service Management openings at Republic Services directly through their careers site or through Migrate Mate, which filters roles by visa sponsorship history so you can identify positions where international candidates have successfully been hired. When applying, tailor your resume to highlight team leadership, service delivery outcomes, and any experience in regulated or field-operations environments, which aligns closely with Republic Services' core business.
How do I manage the H-1B filing timeline when negotiating an offer with Republic Services?
USCIS opens H-1B registration in March each year for an October 1 start date. If you receive an offer outside that window, Republic Services will need to either wait for the next cap cycle or explore cap-exempt alternatives if applicable. Negotiate your start date with this calendar in mind, and confirm with HR that they use an immigration attorney to handle USCIS filings, which is standard practice for established sponsors like Republic Services.
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