Customer Success Jobs at Rubrik with Visa Sponsorship
Rubrik hires Customer Success professionals to help enterprise clients get measurable value from its cloud data security platform. The company has an established process for sponsoring work visas across multiple categories, making it a realistic target if you need sponsorship to work in the U.S.
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Get Access To All JobsSr. Customer Support Manager
Location: Morrisville, NC
Shift: 12 pm - 9 pm
The Customer Support Manager is responsible for all aspects of customer post-sales support to our US based customers and partners. Secondarily, the US support team is responsible for handling support requests using the follow-the-sun model and provide support for other geographies such as APAC and EMEA requesting assistance. As a Support Manager, your passion for exceeding customer expectations will flourish as you lead a team of high caliber Support Engineers in delivering exceptional customer experience to our global customer base. You will be responsible for the management, professional growth and development of the team. As a key member of the leadership team you are also responsible for delighting our customers, developing excellent staff and achieving both tactical and strategic business development objectives. This role requires a high level of professional communication to all stakeholders. The Manager of Customer Support is also responsible for short and long-term performance management of his/her direct reports, including managing individual operational indicators, written performance reviews, and career planning.
Responsibilities Include
- Manage the business and operational excellence of our customer support organization
- Implement the service delivery strategy defined by the organization.
- Ensure that quality and service delivery standards are met and exceeded
- Collaborate with other organizations such as Sales, Marketing, Operations, Engineering, QA, and IT to improve overall customer satisfaction objectives
- Manage the support operations and performance activities, customer satisfaction
- Drive operational improvements as it relates to customer satisfaction
- Represent the Services functions as necessary on product teams and in various other Rubrik decision-making forums
- Evaluate and develop staff
- Manage the activities of a group/department of technical support engineers and lead responsible for providing remote technical support to resolving customer issues
- Closely monitor top support issues after product launch, identifying gaps across all Support tiers worldwide in support tools/resources needed to better support new features.
- Ability to identify support tasks that can be automated
- Collect and analyze support center metrics to guide decisions about product and support quality
- Handle escalations, initiate conference calls, drive escalations to positive closure by providing timely status updates to all stakeholders
- Set Goals (KPI) and Review team performance daily, weekly, quarterly and half yearly
- Experience with phone home and proactive support best practices
Education & Experience
- A Bachelor’s degree in any discipline
- At least 7-10 years of experience working in technical customer support organizations.
- At least 3 years’ experience as a people manager in support organizations, including a proven track record of hiring and mentoring employees.
General Skills
- Excellent written & verbal communication skills
- Planning, Decision Making, Staffing, Process Improvement
- Excellent interpersonal and teamwork skills
- Should ensure a high level of quality in process deliverables
- Self-driven, proactive, hardworking, team-player with a good sense of humour
- Should be open to work in any shift timing
The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US Pay Range $155,500—$233,300 USD
Join Us in Securing the World's Data
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
- Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
- Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
- Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
Sr. Customer Support Manager
Location: Morrisville, NC
Shift: 12 pm - 9 pm
The Customer Support Manager is responsible for all aspects of customer post-sales support to our US based customers and partners. Secondarily, the US support team is responsible for handling support requests using the follow-the-sun model and provide support for other geographies such as APAC and EMEA requesting assistance. As a Support Manager, your passion for exceeding customer expectations will flourish as you lead a team of high caliber Support Engineers in delivering exceptional customer experience to our global customer base. You will be responsible for the management, professional growth and development of the team. As a key member of the leadership team you are also responsible for delighting our customers, developing excellent staff and achieving both tactical and strategic business development objectives. This role requires a high level of professional communication to all stakeholders. The Manager of Customer Support is also responsible for short and long-term performance management of his/her direct reports, including managing individual operational indicators, written performance reviews, and career planning.
Responsibilities Include
- Manage the business and operational excellence of our customer support organization
- Implement the service delivery strategy defined by the organization.
- Ensure that quality and service delivery standards are met and exceeded
- Collaborate with other organizations such as Sales, Marketing, Operations, Engineering, QA, and IT to improve overall customer satisfaction objectives
- Manage the support operations and performance activities, customer satisfaction
- Drive operational improvements as it relates to customer satisfaction
- Represent the Services functions as necessary on product teams and in various other Rubrik decision-making forums
- Evaluate and develop staff
- Manage the activities of a group/department of technical support engineers and lead responsible for providing remote technical support to resolving customer issues
- Closely monitor top support issues after product launch, identifying gaps across all Support tiers worldwide in support tools/resources needed to better support new features.
- Ability to identify support tasks that can be automated
- Collect and analyze support center metrics to guide decisions about product and support quality
- Handle escalations, initiate conference calls, drive escalations to positive closure by providing timely status updates to all stakeholders
- Set Goals (KPI) and Review team performance daily, weekly, quarterly and half yearly
- Experience with phone home and proactive support best practices
Education & Experience
- A Bachelor’s degree in any discipline
- At least 7-10 years of experience working in technical customer support organizations.
- At least 3 years’ experience as a people manager in support organizations, including a proven track record of hiring and mentoring employees.
General Skills
- Excellent written & verbal communication skills
- Planning, Decision Making, Staffing, Process Improvement
- Excellent interpersonal and teamwork skills
- Should ensure a high level of quality in process deliverables
- Self-driven, proactive, hardworking, team-player with a good sense of humour
- Should be open to work in any shift timing
The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US Pay Range $155,500—$233,300 USD
Join Us in Securing the World's Data
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
- Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
- Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
- Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
See all 14+ Customer Success at Rubrik jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Rubrik roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Rubrik Jobs
Align your background to Rubrik's CS profile
Rubrik's Customer Success roles emphasize cloud security, data management, and enterprise client outcomes. Frame your resume around measurable renewals, adoption metrics, or technical onboarding work rather than generic account management experience.
Confirm your OPT timeline before applying
If you're on F-1 OPT, calculate exactly how much time remains before your cap-gap or H-1B transition kicks in. Rubrik's hiring cycle for Customer Success can run several months, so a tight OPT window needs to be addressed proactively during recruiter conversations.
Search open Customer Success roles on Migrate Mate
Filter by visa sponsorship and the technology sector to surface active Rubrik Customer Success openings. Migrate Mate aggregates sponsoring employers so you're not manually vetting each posting for immigration support.
Ask about petitioner timing during the offer stage
When you receive an offer, ask whether Rubrik files your H-1B petition under regular processing or premium processing. USCIS premium processing guarantees a 15-business-day adjudication decision, which matters if your current status has a hard expiration date.
Position enterprise software fluency in interviews
Rubrik's CS team works closely with CISOs and IT infrastructure leads at large organizations. Demonstrating familiarity with platforms like Salesforce, Gainsight, or ServiceNow signals you can operate in Rubrik's existing customer engagement workflows from day one.
Understand how PERM affects long-term visa planning
If Rubrik moves you toward an EB-2 or EB-3 Green Card, DOL requires a PERM labor certification before the immigrant petition is filed. Starting this conversation early matters because PERM processing alone typically takes a year or more before USCIS even receives the I-140.
Customer Success at Rubrik jobs are hiring across the US. Find yours.
Find Customer Success at Rubrik JobsFrequently Asked Questions
Does Rubrik sponsor H-1B visas for Customer Success?
Yes, Rubrik sponsors H-1B visas for Customer Success roles. The company has a consistent track record of filing H-1B petitions across its technical and customer-facing teams. If you're in this function and hold a qualifying specialty occupation degree, Rubrik's immigration process covers both initial H-1B cap-subject filings and transfers from an existing H-1B employer.
Which visa types does Rubrik commonly use for Customer Success roles?
Rubrik supports H-1B, TN, and F-1 OPT and CPT for Customer Success hires, along with J-1 for eligible candidates. For longer-term pathways, the company also files EB-2 and EB-3 immigrant petitions through PERM labor certification with the DOL. The right category depends on your nationality, degree, and where you are in your immigration timeline.
What qualifications does Rubrik expect for Customer Success roles?
Most Customer Success positions at Rubrik require a bachelor's degree in a field like computer science, information systems, or business, combined with enterprise software experience. Familiarity with cloud infrastructure, data security concepts, or SaaS renewal cycles gives you a practical edge. Senior roles typically require prior experience managing large, complex accounts at scale.
How do I apply for Customer Success jobs at Rubrik?
You can find open Customer Success positions at Rubrik through Migrate Mate, which filters specifically for roles that include visa sponsorship so you're not guessing about immigration support. Apply directly through Rubrik's careers portal once you identify a matching role. Tailoring your application to show enterprise client outcomes and security domain awareness will strengthen your candidacy significantly.
How do I manage my visa timeline while going through Rubrik's hiring process?
Rubrik's Customer Success interview process typically runs multiple rounds over several weeks. If you're on F-1 OPT, confirm your remaining authorization window early and flag it with your recruiter. For H-1B candidates, USCIS allows cap-gap protection if your OPT expires during a pending lottery cycle. For H-1B transfers, you can begin work as soon as USCIS receives the petition under portability rules.
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