Customer Support Jobs at Siemens with Visa Sponsorship
Siemens hires Customer Support professionals across its industrial, energy, and technology divisions, and the company has a documented history of sponsoring work visas for qualified candidates in this function. If you're on OPT, holding an H-1B, or exploring TN or Green Card pathways, Siemens is worth targeting.
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Get Access To All JobsTechnical Support - Inverter and Energy Storage
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!
Transform the everyday with us!
About Smart Infrastructure – Electrification and Automation:
The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today's and tomorrow’s power grid!
We are looking for a Technical Support Engineer. This position will be based out of San Antonio, TX.
You’ll make an impact by:
This role will work within the Siemens SI EA business unit and will support Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX.
- Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Build a positive customer experience by working closely with Development, Sales and Quality Assurance
- Respond promptly and professionally to customer inquiries and complaints
- Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
- Work with our factories and quality teams to develop and implement corrective and preventive actions
- Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods
- Provide frequent updates to all stakeholders during the correction steps for the customer
- Work closely with field service teams and vendors to align on materials and methods of correction
- Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
- Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive
You’ll win us over by having the following qualifications:
Basic Qualifications:
- Bachelor’s degree
- 3+ years’ experience working in energy storage, solar, utilities
- Project Management skills with excellent Business acumen
- High level computer skill (SAP and/or Salesforce experience a plus)
Preferred Qualifications:
- Strong verbal skills to aid in customer communications
- Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
$61,547 - $105,509
Technical Support - Inverter and Energy Storage
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!
Transform the everyday with us!
About Smart Infrastructure – Electrification and Automation:
The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today's and tomorrow’s power grid!
We are looking for a Technical Support Engineer. This position will be based out of San Antonio, TX.
You’ll make an impact by:
This role will work within the Siemens SI EA business unit and will support Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX.
- Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Build a positive customer experience by working closely with Development, Sales and Quality Assurance
- Respond promptly and professionally to customer inquiries and complaints
- Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
- Work with our factories and quality teams to develop and implement corrective and preventive actions
- Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods
- Provide frequent updates to all stakeholders during the correction steps for the customer
- Work closely with field service teams and vendors to align on materials and methods of correction
- Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
- Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive
You’ll win us over by having the following qualifications:
Basic Qualifications:
- Bachelor’s degree
- 3+ years’ experience working in energy storage, solar, utilities
- Project Management skills with excellent Business acumen
- High level computer skill (SAP and/or Salesforce experience a plus)
Preferred Qualifications:
- Strong verbal skills to aid in customer communications
- Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
$61,547 - $105,509
See all 19+ Customer Support at Siemens jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Siemens Jobs
Tailor your resume to Siemens product lines
Siemens Customer Support roles often map to specific divisions like Smart Infrastructure or Digital Industries. Align your resume language to the relevant product ecosystem so hiring managers can immediately connect your background to their support function.
Search open Customer Support roles on Migrate Mate
Filter by Siemens and Customer Support on Migrate Mate to surface currently open roles with confirmed visa sponsorship. This saves time you'd otherwise spend manually vetting job postings that don't explicitly state sponsorship eligibility.
Highlight technical troubleshooting in enterprise environments
Siemens Customer Support positions frequently require experience with industrial software, ERP systems, or complex B2B client environments. Demonstrating hands-on troubleshooting experience in those contexts differentiates you from candidates with purely consumer-facing backgrounds.
Verify Siemens entity on your offer letter before filing
Siemens operates through multiple U.S. legal entities. Before your employer files Form I-129 with USCIS, confirm which entity is listed on your offer letter, since the sponsoring entity must match exactly across the LCA, I-129, and supporting documentation.
Customer Support at Siemens jobs are hiring across the US. Find yours.
Find Customer Support at Siemens JobsFrequently Asked Questions
Does Siemens sponsor H-1B visas for Customer Support roles?
Yes, Siemens sponsors H-1B visas for Customer Support positions where the role qualifies as a specialty occupation, meaning it requires at least a bachelor's degree in a relevant field. Customer Support roles tied to technical products, enterprise software, or industrial systems are the most likely to meet that threshold. Roles that are primarily transactional or do not require a specific degree may not qualify.
Which visa types does Siemens commonly use for Customer Support positions?
Siemens sponsors H-1B visas for degree-holding professionals and supports F-1 OPT and CPT for students in active programs. TN visas are available for Canadian and Mexican nationals in qualifying occupational categories. For employees seeking permanent residence, Siemens has sponsored EB-2 and EB-3 Green Cards through the PERM labor certification process, typically after a period of full-time employment.
How do I apply for Customer Support jobs at Siemens?
You can browse current Customer Support openings at Siemens on Migrate Mate, which filters specifically for roles that offer visa sponsorship. Apply directly through the official Siemens careers portal, tailoring your application to the specific division and product line listed in the job description. Mentioning relevant technical environments and any prior experience with industrial or enterprise software strengthens your application significantly.
What qualifications does Siemens expect for Customer Support roles?
Siemens typically looks for a bachelor's degree in a technical, engineering, or business-related field, combined with hands-on experience supporting complex software or hardware products. Familiarity with Siemens product lines, ERP platforms, or industrial automation systems is a practical advantage. Strong written communication and the ability to manage enterprise client relationships are consistently emphasized across postings in this function.
How do I time my application around visa sponsorship at Siemens?
If you're on F-1 OPT, apply at least six months before your authorization expires to give Siemens enough time to file an H-1B petition before the March registration window. The H-1B cap lottery runs in March for an October 1 start date. For TN visa holders, there is no annual cap, so timing is more flexible, but USCIS still requires a complete petition before your current status expires.
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