Service Specialist Jobs at Texas Health and Human Services Commission with Visa Sponsorship
Service Specialist roles at Texas Health and Human Services Commission sit at the intersection of public health administration and direct client services. The agency has a track record of sponsoring H-1B visas for qualified candidates in this function, making it a viable path for international professionals building careers in government healthcare services.
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Get Access To All JobsINTRODUCTION
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
ROLE AND RESPONSIBILITIES
The Human Services Specialist (HSS) V for the Comprehensive Rehabilitation Services Program (CRS) reports to the CRS Purchasing Manager. The HSS supports the team utilizing Person-Centered Planning, Wraparound and Trauma Informed Care to provide rehabilitation services supports to individuals with Traumatic Brain Injuries (TBI) and/or Traumatic Spinal Cord Injuries (TSCI). Collaborates with internal and external stakeholders to ensure continuity of care. Coordinates medical services and supports; including but not limited to, explaining program benefits and requirements, scheduling, collecting eligibility documents, obtaining quotes, identifying and utilizing comparable benefits, issuing services authorizations, managing caseload budget, collecting billing and claims information for payments. Participates in contract monitoring and quality assurance activities. Serves as a subject matter expert regarding complex medical issues, goods and services, medical terminology, assistive technology and procedure coding. The HSS works independently with latitude to use critical thinking and problem solving to establish and maintain effective business relationships with individuals we support, their families, providers, and colleagues to ensure individuals we support needs are met. May mentor peers or oversee the work of others. May require travel outside immediate office location to accomplish assignments.
Essential Job Functions:
-
Oversees and coordinates the provision of services for the individuals CRS supports which includes scheduling, obtaining quotes, identifying, and utilizing comparable benefits, issuing services authorizations, managing caseload budget, collecting billing and needed information related to service provision to make payment. (30%)
-
Assist the Social Worker with caseload management, utilizing critical thinking and problem solving to ensure people's needs are met. Fosters positive collaboration with internal and external providers and stakeholders with focus on solution-based outcomes. Collaborates with assigned Social Worker, the individuals we support, families, and providers as needed to obtain necessary documentation, arrange services and process claims. (25%)
-
Documents all tasks, case related activities, and communication with individuals we support, their families, and providers in the designated electronic case management system and the data reporting system. Completes administrative activities, reports, and maintains consumer case files to ensure case file is properly maintained and organized. (20%)
-
Provides education, information and technical assistance regarding the CRS Program and services to individuals we support, families, internal and external stakeholders. Serves as subject matter experts on medical and rehabilitation services, coordination of services and payment methodology. Supports other colleagues to manage workload priorities, assisting with complicated medical issues and promotes an effective and cohesive team. May mentor peers and oversee the work of others to provide technical assistance, training and consultation to support related assignments, work abilities, and professional growth. (10%)
-
Coordinates and participates in contract compliance and monitoring activities to ensure compliance regarding medical and physical rehabilitation services in accordance with the program’s policy and standards. Adhere to all program policies, standards and procedures. May also assist in development of policies, standards and procedures. (5%)
-
Complete applications for services, explain program benefits and requirements, schedule interviews, and collect eligibility documents. (5%)
-
Performs other duties as assigned to ensure continuity of case and maintain positive consumer outcomes. (5%)
BASIC QUALIFICATIONS
- High School diploma or equivalent
- Experience with medical billing, coding or claims
- One year of experience providing customer service in a rehabilitation, medical or social service setting
PREFERRED QUALIFICATIONS
Knowledge Skills and Abilities:
Knowledge of:
- Rehabilitation and social services programs; traumatic brain injury and traumatic spinal cord injury; and assistive technology for individuals with disabilities.
- Experience in case or caseload management
- Rehabilitation services and medical terminology.
- State of Texas purchasing policies and procedures.
- State of Texas contracts and monitoring techniques.
- Comparable benefits for medical services.
Skill in:
- Providing technical assistance to providers related to contracts and service delivery.
- Managing multiple and competing priorities.
- Understanding and applying policies and procedures.
- Working collaboratively and cooperatively with diverse groups including individuals seeking services, contractors, vendors, and internal and external stakeholders.
- Utilizing Microsoft Office programs including Word, Outlook, and Excel.
- Medical billing, coding and processing claims.
Ability to:
- Educate individuals and family members regarding community resources and available medical services.
- Communicate effectively orally and in writing.
- Read, interpret and implement policies and procedures.
- Plan, organize and achieve goals.
- Organize and maintain individual case files.
- Review, request funds and track caseload budgets.
LOCATION
Location:
ARLINGTON, TX
COMPENSATION
- Salary Range: $3,248.00 - $4,837.08
- Pay Frequency: Monthly
- Salary Group: TEXAS-B-15
ADDITIONAL INFORMATION
Telework: Eligible for Telework
Travel: Up to 30%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Arlington Texas
Nearest Secondary Market: Dallas
INTRODUCTION
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
ROLE AND RESPONSIBILITIES
The Human Services Specialist (HSS) V for the Comprehensive Rehabilitation Services Program (CRS) reports to the CRS Purchasing Manager. The HSS supports the team utilizing Person-Centered Planning, Wraparound and Trauma Informed Care to provide rehabilitation services supports to individuals with Traumatic Brain Injuries (TBI) and/or Traumatic Spinal Cord Injuries (TSCI). Collaborates with internal and external stakeholders to ensure continuity of care. Coordinates medical services and supports; including but not limited to, explaining program benefits and requirements, scheduling, collecting eligibility documents, obtaining quotes, identifying and utilizing comparable benefits, issuing services authorizations, managing caseload budget, collecting billing and claims information for payments. Participates in contract monitoring and quality assurance activities. Serves as a subject matter expert regarding complex medical issues, goods and services, medical terminology, assistive technology and procedure coding. The HSS works independently with latitude to use critical thinking and problem solving to establish and maintain effective business relationships with individuals we support, their families, providers, and colleagues to ensure individuals we support needs are met. May mentor peers or oversee the work of others. May require travel outside immediate office location to accomplish assignments.
Essential Job Functions:
-
Oversees and coordinates the provision of services for the individuals CRS supports which includes scheduling, obtaining quotes, identifying, and utilizing comparable benefits, issuing services authorizations, managing caseload budget, collecting billing and needed information related to service provision to make payment. (30%)
-
Assist the Social Worker with caseload management, utilizing critical thinking and problem solving to ensure people's needs are met. Fosters positive collaboration with internal and external providers and stakeholders with focus on solution-based outcomes. Collaborates with assigned Social Worker, the individuals we support, families, and providers as needed to obtain necessary documentation, arrange services and process claims. (25%)
-
Documents all tasks, case related activities, and communication with individuals we support, their families, and providers in the designated electronic case management system and the data reporting system. Completes administrative activities, reports, and maintains consumer case files to ensure case file is properly maintained and organized. (20%)
-
Provides education, information and technical assistance regarding the CRS Program and services to individuals we support, families, internal and external stakeholders. Serves as subject matter experts on medical and rehabilitation services, coordination of services and payment methodology. Supports other colleagues to manage workload priorities, assisting with complicated medical issues and promotes an effective and cohesive team. May mentor peers and oversee the work of others to provide technical assistance, training and consultation to support related assignments, work abilities, and professional growth. (10%)
-
Coordinates and participates in contract compliance and monitoring activities to ensure compliance regarding medical and physical rehabilitation services in accordance with the program’s policy and standards. Adhere to all program policies, standards and procedures. May also assist in development of policies, standards and procedures. (5%)
-
Complete applications for services, explain program benefits and requirements, schedule interviews, and collect eligibility documents. (5%)
-
Performs other duties as assigned to ensure continuity of case and maintain positive consumer outcomes. (5%)
BASIC QUALIFICATIONS
- High School diploma or equivalent
- Experience with medical billing, coding or claims
- One year of experience providing customer service in a rehabilitation, medical or social service setting
PREFERRED QUALIFICATIONS
Knowledge Skills and Abilities:
Knowledge of:
- Rehabilitation and social services programs; traumatic brain injury and traumatic spinal cord injury; and assistive technology for individuals with disabilities.
- Experience in case or caseload management
- Rehabilitation services and medical terminology.
- State of Texas purchasing policies and procedures.
- State of Texas contracts and monitoring techniques.
- Comparable benefits for medical services.
Skill in:
- Providing technical assistance to providers related to contracts and service delivery.
- Managing multiple and competing priorities.
- Understanding and applying policies and procedures.
- Working collaboratively and cooperatively with diverse groups including individuals seeking services, contractors, vendors, and internal and external stakeholders.
- Utilizing Microsoft Office programs including Word, Outlook, and Excel.
- Medical billing, coding and processing claims.
Ability to:
- Educate individuals and family members regarding community resources and available medical services.
- Communicate effectively orally and in writing.
- Read, interpret and implement policies and procedures.
- Plan, organize and achieve goals.
- Organize and maintain individual case files.
- Review, request funds and track caseload budgets.
LOCATION
Location:
ARLINGTON, TX
COMPENSATION
- Salary Range: $3,248.00 - $4,837.08
- Pay Frequency: Monthly
- Salary Group: TEXAS-B-15
ADDITIONAL INFORMATION
Telework: Eligible for Telework
Travel: Up to 30%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Arlington Texas
Nearest Secondary Market: Dallas
See all 90+ Service Specialist at Texas Health and Human Services Commission jobs
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Get Access To All JobsTips for Finding Service Specialist Jobs at Texas Health and Human Services Commission Jobs
Frame Your Credentials Around Texas Licensure Requirements
HHSC Service Specialist roles often require state-recognized credentials in social work, behavioral health, or case management. Before applying, verify your foreign credentials are evaluated by a NACES-approved agency so they align with Texas licensing board standards.
Target Postings That Explicitly List Specialty Occupation Duties
HHSC posts Service Specialist openings across dozens of program areas. Focus on postings that specify degree requirements in a defined field like social work or public health, since USCIS needs clear specialty occupation evidence to approve an H-1B for government roles.
Use Migrate Mate to Filter Verified Sponsorship Openings
Not every HHSC Service Specialist posting leads to sponsorship. Use Migrate Mate to filter roles where the agency has an active sponsorship history for this function, so you're targeting openings with a realistic path to an H-1B petition.
Clarify the Agency's Prevailing Wage Process Early
HHSC must file a Labor Condition Application with the DOL before your H-1B petition. Ask your HR contact which prevailing wage level applies to your specific program area, since government pay bands vary and the LCA wage must match your offer before USCIS review begins.
Understand HHSC's State Agency Timeline Constraints
State agencies operate on legislative budget cycles that can slow hiring decisions. Factor in that HHSC offer letters and H-1B filing timelines may stretch longer than private sector roles, and ensure your current work authorization covers that gap before accepting an offer.
Prepare Documentation Showing Direct Client Services Experience
HHSC Service Specialist interviews focus heavily on hands-on case management, eligibility determination, or benefits coordination experience. Compile reference letters and performance records that demonstrate program-specific work, since these materials often support both your candidacy and the H-1B specialty occupation argument.
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Find Service Specialist at Texas Health and Human Services Commission JobsFrequently Asked Questions
Does Texas Health and Human Services Commission sponsor H-1B visas for Service Specialists?
Yes, Texas Health and Human Services Commission does sponsor H-1B visas for Service Specialist roles. As a state agency, HHSC goes through the standard H-1B process, which includes filing a Labor Condition Application with the DOL and submitting a petition to USCIS. Sponsorship is more common for roles that clearly meet the specialty occupation standard, so the specific program area and degree requirements listed in the posting matter.
How do I apply for Service Specialist jobs at Texas Health and Human Services Commission?
Service Specialist openings at HHSC are posted through the Texas state government jobs portal. You can also browse roles where HHSC has an active sponsorship history using Migrate Mate, which filters listings by visa sponsorship track record. Applications typically require a resume, a statement of qualifications, and documentation of any required licenses or credentials recognized by Texas licensing boards.
Which visa types are commonly used for Service Specialist roles at Texas Health and Human Services Commission?
The H-1B is the primary work visa HHSC uses for Service Specialist positions, as these roles generally qualify as specialty occupations requiring at minimum a bachelor's degree in a specific field such as social work, public health, or a related discipline. Candidates already holding TN status in qualifying categories or those with approved I-140 petitions seeking H-1B portability may also be viable depending on their situation.
What qualifications does Texas Health and Human Services Commission expect for Service Specialist roles?
HHSC typically looks for a bachelor's degree in social work, human services, public health, or a closely related field. Practical experience in eligibility determination, benefits administration, or direct client case management is valued. Texas state licensure, such as an LBSW for social work tracks, may be required depending on the specific program area. Foreign credentials should be evaluated by a NACES-member agency before applying.
How long does the H-1B sponsorship process take at a state agency like HHSC?
The full process from offer to approved H-1B status typically runs four to six months for standard processing, or two to four weeks with USCIS premium processing. State agencies like HHSC sometimes move more slowly than private employers through internal approvals before the DOL Labor Condition Application is even filed, so building buffer time into your work authorization timeline is especially important here.
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