Service Specialist Jobs at University of Utah with Visa Sponsorship
Service Specialist roles at University of Utah span campus operations, student services, and administrative support across a large public research institution. The university has an established international hiring process and works with multiple visa categories, making it a realistic target for foreign nationals pursuing service-focused careers in higher education.
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Get Access To All JobsINTRODUCTION
This position will be located at the Wakara Dental Clinic in Salt Lake City. The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all front desk operations including, but not limited to all phases of the patient registration, scheduling, and payment collection processes. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between patients, dental staff, and other various departments.
As a member of the School of Dentistry team, you are expected to form positive and productive relationships with peers, students, and leadership to support the mission, vision, values, and PROMISE standards of the organization. You are expected to encourage and foster a supportive and compassionate environment for all patients, students, faculty, staff, and the communities we serve.
Responsibilities
Essential Functions
- Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
- Assists patients with automated medical record access, as needed.
- Corresponds with providers and staff via email, phone, and electronic medical records.
- Greets and directs patients. Anticipates the needs of the patients and guests, then responds in an accurate and timely manner.
- Completes patient check-in and check-out processes by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
- Collects all necessary co-pays, deductibles, and co-insurance, as needed.
- Reconciles cash against daily charge and cash reports.
- Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Epic.
- Verifies charges are entered into Epic.
- Maintains and utilizes work-lists, including reminder calls, waitlists, referrals, and insurance verification.
- Communicates with patients in a confidential, professional manner using empathy, tact, and diplomacy.
- Acts as a liaison between patients, guests, back office staff, students, and providers.
- Verifies patient benefits and eligibility, when needed.
- Maintains accurate registration by completing assigned work queues.
- Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
- Performs other administrative duties, as required.
- Assists in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols.
- Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other standards.
- Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance.
Knowledge / Skills / Abilities:
- Demonstrated potential ability to perform the essential functions of the job as outlined above.
- Ability to maintain a professional demeanor in stressful or difficult situations.
- Ability to provide care appropriate to the patient demographic served.
- Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
- Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s policies and procedures manual.
- Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
- Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment.
- Ability to work efficiently and independently.
- Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
- Ability to assimilate data from various sources.
- Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
- Ability to navigate a facility with multiple providers and services.
Minimum Qualifications
- One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
- Current, valid Utah driver’s license at time of hire may be required in some areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
- Experience with CDT codes may be preferred.
- One year experience in patient registration, admitting or related work may be preferred.
- Dental office experience preferred.
- Epic experience preferred.
- Bilingual in Spanish preferred.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
-
- Do you have one year of office experience, customer service experience, or the equivalency?
- Yes
- No
-
- Do you have a valid Utah Driver's License or are you willing to obtain one upon your date of hire?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
- Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
- Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Open Date 03/11/2026
Requisition Number PRN44461B
Job Title PS Outpatient Svcs. Specialist
Working Title PS Outpatient Svcs. Specialist - Wakara Dental Clinic
Career Progression Track UGR
FLSA Code Nonexempt
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday – Friday. Hours may vary depending on clinic needs.
VP Area U of U Health - Academics
Department 01478 - SOD - EDUCATION
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $16.90 - 20.45
Close Date 06/11/2026
Priority Review Date (Note - Posting may close at any time)
INTRODUCTION
This position will be located at the Wakara Dental Clinic in Salt Lake City. The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all front desk operations including, but not limited to all phases of the patient registration, scheduling, and payment collection processes. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between patients, dental staff, and other various departments.
As a member of the School of Dentistry team, you are expected to form positive and productive relationships with peers, students, and leadership to support the mission, vision, values, and PROMISE standards of the organization. You are expected to encourage and foster a supportive and compassionate environment for all patients, students, faculty, staff, and the communities we serve.
Responsibilities
Essential Functions
- Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
- Assists patients with automated medical record access, as needed.
- Corresponds with providers and staff via email, phone, and electronic medical records.
- Greets and directs patients. Anticipates the needs of the patients and guests, then responds in an accurate and timely manner.
- Completes patient check-in and check-out processes by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
- Collects all necessary co-pays, deductibles, and co-insurance, as needed.
- Reconciles cash against daily charge and cash reports.
- Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Epic.
- Verifies charges are entered into Epic.
- Maintains and utilizes work-lists, including reminder calls, waitlists, referrals, and insurance verification.
- Communicates with patients in a confidential, professional manner using empathy, tact, and diplomacy.
- Acts as a liaison between patients, guests, back office staff, students, and providers.
- Verifies patient benefits and eligibility, when needed.
- Maintains accurate registration by completing assigned work queues.
- Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
- Performs other administrative duties, as required.
- Assists in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols.
- Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other standards.
- Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance.
Knowledge / Skills / Abilities:
- Demonstrated potential ability to perform the essential functions of the job as outlined above.
- Ability to maintain a professional demeanor in stressful or difficult situations.
- Ability to provide care appropriate to the patient demographic served.
- Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
- Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s policies and procedures manual.
- Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
- Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment.
- Ability to work efficiently and independently.
- Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
- Ability to assimilate data from various sources.
- Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
- Ability to navigate a facility with multiple providers and services.
Minimum Qualifications
- One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
- Current, valid Utah driver’s license at time of hire may be required in some areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
- Experience with CDT codes may be preferred.
- One year experience in patient registration, admitting or related work may be preferred.
- Dental office experience preferred.
- Epic experience preferred.
- Bilingual in Spanish preferred.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
-
- Do you have one year of office experience, customer service experience, or the equivalency?
- Yes
- No
-
- Do you have a valid Utah Driver's License or are you willing to obtain one upon your date of hire?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
- Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
- Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Open Date 03/11/2026
Requisition Number PRN44461B
Job Title PS Outpatient Svcs. Specialist
Working Title PS Outpatient Svcs. Specialist - Wakara Dental Clinic
Career Progression Track UGR
FLSA Code Nonexempt
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday – Friday. Hours may vary depending on clinic needs.
VP Area U of U Health - Academics
Department 01478 - SOD - EDUCATION
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $16.90 - 20.45
Close Date 06/11/2026
Priority Review Date (Note - Posting may close at any time)
See all 40+ Service Specialist at University of Utah jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Specialist at University of Utah roles.
Get Access To All JobsTips for Finding Service Specialist Jobs at University of Utah Jobs
Translate your credentials into U.S. equivalency
University of Utah's HR team evaluates international degrees against U.S. standards. If your degree is from outside the U.S., get a credential evaluation from a NACES-approved agency before applying so your qualifications read clearly to hiring managers.
Target departments with recurring Service Specialist openings
Campus units like Housing and Residential Education, Patient Financial Services, and Enrollment Management post Service Specialist roles on a rolling basis. Focusing your applications on these high-volume departments improves your chances of landing an interview before a role closes.
Clarify your visa status in your cover letter
University HR coordinators handle visa paperwork across multiple categories. Stating your current status and intended sponsorship type upfront saves back-and-forth and signals you understand the process, which is a practical advantage in a large institution with a formal international hiring workflow.
Ask about OPT and CPT timelines early
If you're on F-1 OPT, the 60-day grace period between roles is unforgiving. Confirm with the University of Utah's International Student and Scholar Services office whether your start date can be structured to fall within your authorized employment window before accepting any offer.
Use Migrate Mate to filter live Service Specialist openings
Service Specialist postings at the University of Utah rotate frequently across departments. Use Migrate Mate to filter open roles by visa type so you're applying to positions where sponsorship is already confirmed, rather than discovering late in the process that a specific role doesn't qualify.
Understand how PERM affects long-term sponsorship timelines
If your goal is an EB-2 or EB-3 Green Card through the university, PERM labor certification requires the employer to advertise the role publicly and document that no qualified U.S. worker was available. This process typically takes 12 to 18 months before USCIS even receives your petition.
Service Specialist at University of Utah jobs are hiring across the US. Find yours.
Find Service Specialist at University of Utah JobsFrequently Asked Questions
Does University of Utah sponsor H-1B visas for Service Specialists?
Yes, University of Utah sponsors H-1B visas for qualifying Service Specialist roles. Because the university is a higher education institution, it qualifies as a cap-exempt H-1B employer, meaning it can file H-1B petitions with USCIS year-round without being subject to the annual lottery. This is a significant advantage for applicants who didn't get selected in the H-1B cap or who need to start quickly.
How do I apply for Service Specialist jobs at University of Utah?
Applications go through the University of Utah's official careers portal, where Service Specialist roles are posted by department. Each listing includes specific qualifications and a direct application link. You can also browse confirmed visa-sponsoring openings through Migrate Mate, which filters University of Utah Service Specialist roles by supported visa type so you can prioritize positions aligned with your immigration status.
Which visa types does University of Utah commonly use for Service Specialist roles?
The university sponsors a range of visa categories for Service Specialists, including H-1B, E-3 for Australian nationals, TN for Canadian and Mexican nationals, J-1 for exchange visitors, and F-1 OPT and CPT for current international students. For permanent residence pathways, EB-2 and EB-3 sponsorship through PERM labor certification is also available for qualifying roles and candidates.
What qualifications are expected for Service Specialist roles at University of Utah?
Requirements vary by department, but most Service Specialist positions expect customer-facing experience in a high-volume environment, strong communication skills, and familiarity with administrative or operational workflows. Roles in units like Patient Financial Services or Student Affairs may also require knowledge of billing systems, FERPA compliance, or case management tools. A bachelor's degree is often preferred but not always required depending on the specific position.
How long does the visa sponsorship process take for a Service Specialist offer at University of Utah?
Timeline depends on visa category. H-1B transfers or cap-exempt filings through the university typically take two to four months with standard USCIS processing. E-3 and TN visas can move faster, often within a few weeks of an approved Labor Condition Application from DOL. PERM-based Green Card sponsorship operates on a separate, longer timeline and is generally initiated after you've established yourself in the role.
See which Service Specialist at University of Utah employers are hiring and sponsoring visas right now.
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