Service Specialist Jobs at JPMorganChase with Visa Sponsorship
Service Specialist roles at JPMorganChase sit within one of the most active visa sponsorship programs in financial services. JPMorganChase consistently supports H-1B, E-3, and employment-based Green Card pathways for qualified candidates, making it a realistic target if you're navigating work authorization.
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Get Access To All JobsJOB DESCRIPTION
You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!
As a Travel Advisor in Chase Travel, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.
Job responsibilities
- Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics.
- Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy.
- Maintain a knowledge of all client programs, products, and procedures and support various online booking tools and knowledge of multiple websites.
- Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
- Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action.
- Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching Advisors on best practices to service all customers; monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes.
- Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels.
Required qualifications, capabilities, and skills
- High School Diploma or equivalent.
- Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools.
- Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues.
- Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts.
- Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment.
- Ability to work independently, yet also function as a team member.
- You must be willing to work varied hours including nights and weekends.
Shift / Schedule information
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.
Additional information
This is a hybrid position and all training will be held in person.
About us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
JOB DESCRIPTION
You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!
As a Travel Advisor in Chase Travel, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.
Job responsibilities
- Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics.
- Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy.
- Maintain a knowledge of all client programs, products, and procedures and support various online booking tools and knowledge of multiple websites.
- Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
- Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action.
- Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching Advisors on best practices to service all customers; monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes.
- Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels.
Required qualifications, capabilities, and skills
- High School Diploma or equivalent.
- Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools.
- Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues.
- Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts.
- Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment.
- Ability to work independently, yet also function as a team member.
- You must be willing to work varied hours including nights and weekends.
Shift / Schedule information
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.
Additional information
This is a hybrid position and all training will be held in person.
About us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
See all 44+ Service Specialist at JPMorganChase jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Specialist at JPMorganChase roles.
Get Access To All JobsTips for Finding Service Specialist Jobs at JPMorganChase Jobs
Align your credentials to JPMorganChase's specialty occupation standard
USCIS requires Service Specialist roles to qualify as specialty occupations, meaning your degree must directly relate to the position. Finance, business administration, or economics degrees align well. Gaps between your field of study and the job description can trigger RFEs.
Target JPMorganChase's structured campus and early career pipelines
JPMorganChase fills many Service Specialist openings through early career programs tied to OPT timelines. Applying through their campus recruiting track gives you more lead time before your work authorization window closes than applying cold through general listings.
Search open Service Specialist roles on Migrate Mate
Migrate Mate filters live JPMorganChase Service Specialist openings by visa sponsorship type, so you can see which postings align with your authorization status before you apply, rather than discovering sponsorship limitations late in the process.
Clarify sponsorship scope before accepting an offer
JPMorganChase sponsors multiple visa categories, but not every business unit handles them the same way. Ask your recruiter explicitly whether the role supports your specific visa type and whether they'll cover premium processing, which affects your start date planning.
Account for PERM labor certification timelines if you're pursuing a Green Card
JPMorganChase sponsors EB-2 and EB-3 pathways, but PERM filings with DOL typically take 12 to 18 months before an I-140 petition can be filed. Factor this into your long-term planning, especially if your priority date matters for Indian or Chinese nationals.
Prepare for background and compliance screening specific to financial services
JPMorganChase's hiring process includes FINRA background checks and regulatory compliance reviews that go beyond standard employment verification. Delays in these screenings can push your I-129 filing date, so complete all pre-employment requirements as quickly as possible.
Service Specialist at JPMorganChase jobs are hiring across the US. Find yours.
Find Service Specialist at JPMorganChase JobsFrequently Asked Questions
Does JPMorganChase sponsor H-1B visas for Service Specialists?
Yes, JPMorganChase sponsors H-1B visas for Service Specialist roles. The role must qualify as a specialty occupation under USCIS standards, which typically requires a bachelor's degree or higher in a field directly related to the position. JPMorganChase participates in the annual H-1B lottery, so timing your application and offer around the April filing window is important.
Which visa types does JPMorganChase sponsor for Service Specialist roles?
JPMorganChase sponsors H-1B, H-1B1, and E-3 visas for nonimmigrant work authorization, along with employment-based Green Card pathways including EB-2 and EB-3. Australian nationals on E-3 visas and Chilean or Singaporean nationals on H-1B1 visas are actively supported. The right visa category depends on your nationality, your degree, and the specific business unit hiring for the role.
What qualifications are expected for Service Specialist positions at JPMorganChase?
Service Specialist roles at JPMorganChase typically require a bachelor's degree in finance, business, economics, or a related field. Relevant experience in client services, financial operations, or account management strengthens your application. For visa sponsorship purposes, your degree field must align with the role's core functions to satisfy USCIS specialty occupation requirements.
How do I apply for Service Specialist jobs at JPMorganChase?
You can find open Service Specialist roles at JPMorganChase through Migrate Mate, which filters listings by visa sponsorship type so you can identify positions that match your work authorization status. From there, applications go through JPMorganChase's careers portal. Early career and campus recruiting pipelines are worth exploring if you're on OPT, as they offer more structured timelines for sponsorship.
How long does the visa sponsorship process take at JPMorganChase for a Service Specialist role?
For H-1B transfers or new cap-subject filings, the standard USCIS processing window is three to six months, with premium processing available to reduce this to 15 business days. E-3 consular processing for Australian nationals typically runs two to four weeks. If you're also pursuing a Green Card through PERM, the DOL labor certification stage alone adds 12 to 18 months before JPMorganChase can file your I-140.
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