Service Specialist Jobs at University of Florida with Visa Sponsorship
Service Specialist roles at University of Florida span student services, administrative support, and campus operations across one of the largest public universities in the country. The university has an established process for sponsoring international candidates, making it a realistic target for work visa holders across multiple categories.
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Get Access To All JobsJOB NO:
539564
WORK TYPE:
Staff Full-Time
LOCATION:
Main Campus (Gainesville, FL)
CATEGORIES:
Information Technology
DEPARTMENT:
27010701 - HA-INFORMATION TECHNOLOGY
CLASSIFICATION TITLE:
Operations Specialist I
CLASSIFICATION MINIMUM REQUIREMENTS
Bachelor’s degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience
JOB DESCRIPTION:
Coordinates and monitors organizational functions or processes, ensuring that they are completed accurately, on time, and in compliance with established policies and regulations.
Fulfillment support - reviews requests and coordinates assignments for quoting and deployment teams. Manages customer communication, escalations, and ticket lifecycle to ensure service level goals are met. Coordinates with other IT teams as required to achieve customer requirements.
Coordinates tasks related to multiple operational functions, including purchasing and asset management.
Tracks pending equipment deliveries for new equipment requests, coordinates with asset team as required to meet service goals; facilitates fleet replacement projects by coordinating fiscal and inventory requirements for each region as approved by IT management.
Tracks processes, preparing reports for management detailing quality or quality of departmental actions. Provide input or data in the establishment of operational goals and objectives.
Reviews service management system to ensure customer key performance indicators are being met.
Escalates service level exceptions to management.
Utilizes data from service and asset management systems to provide compliance and staff effectiveness reporting to the management team.
Provide input or data in the establishment of operational goals and objectives.
Participate in team management meetings and provides information as requested to support operational initiatives.
Assists with scheduling and content management for the team collaboration platform.
Prepares financial data and financial reports. Provides monthly reporting on expenditures and remaining budget allocations.
Performs other related duties and special assignments as required.
EXPECTED SALARY:
$46,000 - $53,000
REQUIRED QUALIFICATIONS:
Bachelor’s degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience
PREFERRED
- Strong customer service skills and a professional demeanor.
- Ability to communicate effectively verbally and in writing.
- Ability to manage concurrent tasks and priorities effectively.
- Experience with enterprise operational support for education, research, or healthcare.
- Experience with asset, service management, and fiscal management applications.
- Experience with large scale (enterprise) fulfillment processes (quotes, ordering, deployment, logistics).
- Ability to utilize standard operating procedures for queue management, customer quotes; reporting and status updates.
- Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Teams, and OneNote.
SPECIAL INSTRUCTIONS TO APPLICANTS:
Please upload the following - CV or Resume, Cover Letter and List of Professional References.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
HEALTH ASSESSMENT REQUIRED: No
ADVERTISED:
16 Apr 2026 Eastern Daylight Time
APPLICATIONS CLOSE:
30 Apr 2026 Eastern Daylight Time
JOB NO:
539564
WORK TYPE:
Staff Full-Time
LOCATION:
Main Campus (Gainesville, FL)
CATEGORIES:
Information Technology
DEPARTMENT:
27010701 - HA-INFORMATION TECHNOLOGY
CLASSIFICATION TITLE:
Operations Specialist I
CLASSIFICATION MINIMUM REQUIREMENTS
Bachelor’s degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience
JOB DESCRIPTION:
Coordinates and monitors organizational functions or processes, ensuring that they are completed accurately, on time, and in compliance with established policies and regulations.
Fulfillment support - reviews requests and coordinates assignments for quoting and deployment teams. Manages customer communication, escalations, and ticket lifecycle to ensure service level goals are met. Coordinates with other IT teams as required to achieve customer requirements.
Coordinates tasks related to multiple operational functions, including purchasing and asset management.
Tracks pending equipment deliveries for new equipment requests, coordinates with asset team as required to meet service goals; facilitates fleet replacement projects by coordinating fiscal and inventory requirements for each region as approved by IT management.
Tracks processes, preparing reports for management detailing quality or quality of departmental actions. Provide input or data in the establishment of operational goals and objectives.
Reviews service management system to ensure customer key performance indicators are being met.
Escalates service level exceptions to management.
Utilizes data from service and asset management systems to provide compliance and staff effectiveness reporting to the management team.
Provide input or data in the establishment of operational goals and objectives.
Participate in team management meetings and provides information as requested to support operational initiatives.
Assists with scheduling and content management for the team collaboration platform.
Prepares financial data and financial reports. Provides monthly reporting on expenditures and remaining budget allocations.
Performs other related duties and special assignments as required.
EXPECTED SALARY:
$46,000 - $53,000
REQUIRED QUALIFICATIONS:
Bachelor’s degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience
PREFERRED
- Strong customer service skills and a professional demeanor.
- Ability to communicate effectively verbally and in writing.
- Ability to manage concurrent tasks and priorities effectively.
- Experience with enterprise operational support for education, research, or healthcare.
- Experience with asset, service management, and fiscal management applications.
- Experience with large scale (enterprise) fulfillment processes (quotes, ordering, deployment, logistics).
- Ability to utilize standard operating procedures for queue management, customer quotes; reporting and status updates.
- Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, Teams, and OneNote.
SPECIAL INSTRUCTIONS TO APPLICANTS:
Please upload the following - CV or Resume, Cover Letter and List of Professional References.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
HEALTH ASSESSMENT REQUIRED: No
ADVERTISED:
16 Apr 2026 Eastern Daylight Time
APPLICATIONS CLOSE:
30 Apr 2026 Eastern Daylight Time
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Get Access To All JobsTips for Finding Service Specialist Jobs at University of Florida Jobs
Align your credentials with Florida's requirements
University of Florida posts Service Specialist roles with specific education and experience thresholds tied to Florida's state university system guidelines. Before applying, verify your credentials meet those benchmarks, since international degree equivalencies are evaluated during the hiring review.
Target departments with recurring Service Specialist openings
Certain units within UF, including student affairs, enrollment management, and academic support services, post Service Specialist roles consistently throughout the year. Focusing your search on these departments increases your chances of timing an application when sponsorship is actively available.
Clarify sponsorship eligibility before the offer stage
UF's HR and international hiring offices handle sponsorship separately from the hiring department. Raise your visa status early in the process so the department can confirm sponsorship approval internally before extending an offer, avoiding delays after selection.
Understand H-1B cap exemption for university roles
As a public research university, UF qualifies as a cap-exempt H-1B employer under USCIS rules. This means you can file or transfer an H-1B petition at any time of year, without waiting for the annual April lottery, which is a significant advantage for Service Specialist candidates.
Use Migrate Mate to filter open Service Specialist roles
UF lists Service Specialist positions across many departments simultaneously, making it hard to track which ones are actively open to sponsorship. Use Migrate Mate to filter University of Florida listings by visa type so you only apply to roles where sponsorship is confirmed available.
Prepare OPT or CPT documentation before your start date
If you're transitioning from F-1 status, UF's international student services office will need your OPT Employment Authorization Document or CPT authorization letter before your first day. Coordinate with your Designated School Official well in advance since processing takes time through your institution.
Service Specialist at University of Florida jobs are hiring across the US. Find yours.
Find Service Specialist at University of Florida JobsFrequently Asked Questions
Does University of Florida sponsor H-1B visas for Service Specialists?
Yes. University of Florida sponsors H-1B visas for Service Specialist roles and qualifies as a cap-exempt employer under USCIS rules, meaning petitions can be filed year-round without entering the annual lottery. Sponsorship is coordinated through UF's international hiring office and requires departmental approval before the petition is submitted.
How do I apply for Service Specialist jobs at University of Florida?
Applications go through UF's official careers portal at jobs.ufl.edu. Each Service Specialist posting lists specific qualifications, and you'll submit your resume, a cover letter, and any required supplemental materials directly on that platform. You can also browse open Service Specialist roles at University of Florida filtered by visa type on Migrate Mate before applying.
Which visa types does University of Florida commonly use for Service Specialist roles?
UF supports several visa categories for Service Specialist hires, including H-1B, E-3 for Australian nationals, TN for Canadian and Mexican nationals, and J-1 exchange visitor status. F-1 OPT and CPT are also used for recent graduates. The right category depends on your nationality, degree, and the specific role's duties and degree requirements.
What qualifications are expected for Service Specialist roles at University of Florida?
Service Specialist positions at UF typically require a relevant bachelor's degree or equivalent combination of education and experience, depending on the specific department and function. Roles in student services or academic support may emphasize advising, communication, or administrative skills. Some positions require familiarity with higher education systems or Florida state compliance requirements.
How do I understand the visa sponsorship timeline for a Service Specialist role at UF?
After an offer is extended, UF's international hiring team begins internal approvals before filing with USCIS. For H-1B transfers or cap-exempt petitions, standard processing takes several months, though premium processing is available for faster adjudication. If you're on OPT, confirm your authorization end date aligns with UF's expected start date to avoid gaps in work authorization.
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