Business Analyst Jobs at Twilio with Visa Sponsorship
Twilio hires Business Analysts to work across its communications platform products, partnering with engineering, product, and go-to-market teams. The company has an established sponsorship process for this function, making it a realistic target for international candidates on F-1 OPT, H-1B, and TN visas.
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Get Access To All JobsWho we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
See yourself at Twilio
Join the team as Twilio’s next Senior Zendesk Business Systems Analyst and Admin, Support Systems.
About the job
This position is needed to bring our Customer Support and Operations teams to the next level with systems, tools and automated workflows that improve their productivity. Twilio is seeking a Business Systems Analyst with strong application configuration, system architecture, and workflow building skills. In this role, you will partner with our Customer Support and Operations teams to understand their business needs and deliver appropriate systems solutions. You will work closely with our program managers, data, systems and engineering teams to enable world-class experiences for our customers and internal business teams at Twilio. You will have the expertise to design and configure enterprise systems for scale and long-term growth.
Responsibilities
In this role, you’ll:
- Own the design, configuration, and maintenance of our Zendesk instance and associated integrations - including triggers, automation, macros, queries, and dashboards
- Have empathy for our users’ needs and help improve existing processes and innovate new processes utilizing Zendesk to improve client/customer experience
- Collaborate with other Zendesk Business Analysts/teams/functional groups to ensure cross functional alignment
- Use a combination of standard functionality and custom development to solve business problems and simplify the design of our support system (Zendesk), in a way that is scalable and extensible as we onboard new businesses to Twilio
- Be responsive to the needs of our internal users, and efficiently convert requirements into technical solutions that meet the needs of our business teams
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- 5+ years of experience with system design and configuration of Zendesk
- Knowledge of configuring triggers, automation, macros, queries, explore reports and dashboards within Zendesk
- Proactive collaborator and documenter, partner with other teams and stakeholders to deliver the right solutions (based on data) at the right time (well prioritized) with high quality
- Passionate about getting the best out of our third party systems, integrating them into our ecosystem, and extending them with custom-built solutions which address unmet business needs. Familiar with industry standards, and curious about new applications and technologies
- Excellent written and verbal communication skills. You will be attending stakeholder meetings including support governance and ops product lead meetings to bring back asks to the admin team and propose solutions
- Propose AI and Automated solutions within Zendesk that can help the business
- Familiarity with JIRA/Confluence/Google Suite to document requirements, processes and solutions
Desired:
- Zendesk Support Administrator Certification is preferred, Experience with Salesforce, workforce management tools, QA and other auxiliary systems is a plus
- Technically savvy and preferably have experience with APIs, java scripting, communications, enterprise software, and/or cross-channel systems
- Hands-on experience working in a customer support or services organization
Location
This role will be remote and based in Ontario, British Columbia or Alberta, Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
The estimated pay ranges for this role are as follows:
- $99,760.00 (Developing Minimum) - $124,700.00 (Mid)
- Target Bonus Percentage 12.50%
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
See yourself at Twilio
Join the team as Twilio’s next Senior Zendesk Business Systems Analyst and Admin, Support Systems.
About the job
This position is needed to bring our Customer Support and Operations teams to the next level with systems, tools and automated workflows that improve their productivity. Twilio is seeking a Business Systems Analyst with strong application configuration, system architecture, and workflow building skills. In this role, you will partner with our Customer Support and Operations teams to understand their business needs and deliver appropriate systems solutions. You will work closely with our program managers, data, systems and engineering teams to enable world-class experiences for our customers and internal business teams at Twilio. You will have the expertise to design and configure enterprise systems for scale and long-term growth.
Responsibilities
In this role, you’ll:
- Own the design, configuration, and maintenance of our Zendesk instance and associated integrations - including triggers, automation, macros, queries, and dashboards
- Have empathy for our users’ needs and help improve existing processes and innovate new processes utilizing Zendesk to improve client/customer experience
- Collaborate with other Zendesk Business Analysts/teams/functional groups to ensure cross functional alignment
- Use a combination of standard functionality and custom development to solve business problems and simplify the design of our support system (Zendesk), in a way that is scalable and extensible as we onboard new businesses to Twilio
- Be responsive to the needs of our internal users, and efficiently convert requirements into technical solutions that meet the needs of our business teams
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- 5+ years of experience with system design and configuration of Zendesk
- Knowledge of configuring triggers, automation, macros, queries, explore reports and dashboards within Zendesk
- Proactive collaborator and documenter, partner with other teams and stakeholders to deliver the right solutions (based on data) at the right time (well prioritized) with high quality
- Passionate about getting the best out of our third party systems, integrating them into our ecosystem, and extending them with custom-built solutions which address unmet business needs. Familiar with industry standards, and curious about new applications and technologies
- Excellent written and verbal communication skills. You will be attending stakeholder meetings including support governance and ops product lead meetings to bring back asks to the admin team and propose solutions
- Propose AI and Automated solutions within Zendesk that can help the business
- Familiarity with JIRA/Confluence/Google Suite to document requirements, processes and solutions
Desired:
- Zendesk Support Administrator Certification is preferred, Experience with Salesforce, workforce management tools, QA and other auxiliary systems is a plus
- Technically savvy and preferably have experience with APIs, java scripting, communications, enterprise software, and/or cross-channel systems
- Hands-on experience working in a customer support or services organization
Location
This role will be remote and based in Ontario, British Columbia or Alberta, Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
The estimated pay ranges for this role are as follows:
- $99,760.00 (Developing Minimum) - $124,700.00 (Mid)
- Target Bonus Percentage 12.50%
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
See all 6+ Business Analyst at Twilio jobs
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Get Access To All JobsTips for Finding Business Analyst Jobs at Twilio Jobs
Frame your SQL and API skills prominently
Twilio's Business Analyst roles consistently involve querying product usage data and working with REST APIs. Candidates who surface these skills in their resume and portfolio stand out from applicants with only traditional BI or reporting backgrounds.
Target product-aligned BA roles specifically
Twilio organizes its Business Analyst function around product lines like Segment, Flex, and SendGrid. Applying to a role tied to a specific product signals focus and raises your relevance score compared to generic cross-functional BA applications.
Confirm your OPT start date before applying
F-1 students can request OPT up to 90 days before graduation, but authorization can take up to five months. If your OPT start date doesn't align with Twilio's onboarding window, discuss a delayed start date with your recruiter before an offer is extended.
Understand how Twilio structures H-1B filings
Twilio sponsors H-1B petitions as a cap-subject employer, meaning your petition enters the annual lottery. Confirm in your recruiter conversation whether the company covers premium processing, which reduces USCIS adjudication to 15 business days and removes timeline uncertainty from your offer.
Use Migrate Mate to filter open BA roles by visa type
Twilio posts Business Analyst openings across multiple teams throughout the year. Use Migrate Mate to filter current openings by the visa types Twilio sponsors, so you're only spending time on roles where your immigration status is already a fit.
Prepare a concise sponsorship cost conversation
Twilio's recruiters handle visa questions routinely, but being able to articulate your specific situation clearly, including your current status, authorized period, and next required filing, shortens back-and-forth and keeps your candidacy moving through the hiring pipeline.
Business Analyst at Twilio jobs are hiring across the US. Find yours.
Find Business Analyst at Twilio JobsFrequently Asked Questions
Does Twilio sponsor H-1B visas for Business Analysts?
Yes, Twilio sponsors H-1B visas for Business Analyst roles. The company participates in the annual H-1B cap lottery and has an established process for petitioning on behalf of qualified candidates. If you're currently on F-1 OPT or another status, confirm the timeline with your recruiter early so your OPT expiration and any H-1B lottery outcome can be planned around your start date.
How do I apply for Business Analyst jobs at Twilio?
Apply directly through Twilio's careers page, or browse current openings filtered by visa sponsorship eligibility on Migrate Mate. Tailor your application to the specific product team the role supports, whether that's Segment, Flex, or another line. Business Analyst roles at Twilio typically move through a recruiter screen, a take-home or live analytical exercise, and multiple stakeholder interviews.
Which visa types does Twilio commonly sponsor for Business Analyst positions?
Twilio sponsors H-1B, TN, and Green Card pathways including EB-2 and EB-3 for Business Analysts. F-1 OPT and CPT are also supported, which makes Twilio accessible to recent graduates still in their authorized practical training period. TN is available for Canadian and Mexican nationals whose role qualifies under the USMCA occupational categories, which Business Analyst positions often do.
What qualifications does Twilio expect from Business Analyst candidates?
Twilio's Business Analyst roles typically require a bachelor's degree in a quantitative or business field, proficiency with SQL, and experience translating data insights into product or go-to-market decisions. Familiarity with Twilio's platform, CPaaS products, or SaaS metrics like churn and expansion revenue is a practical differentiator. Candidates who can work cross-functionally with engineering and product teams tend to progress furthest in the interview process.
How do I manage the H-1B lottery timing if I receive an offer from Twilio?
The H-1B lottery registration opens in March each year, with an October 1 cap-subject start date. If you receive an offer while on F-1 OPT, you can begin working and maintain status through your OPT period while your petition is processed. USCIS allows cap-gap protection for F-1 students whose OPT expires before the October 1 start date, keeping you authorized to work continuously if your employer files before OPT expires.
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